User involvement in a transformation journey is crucial.

Gold Coast Health has brought new technology into their health system, allowing their clinicians to purchase products and consume services in a different way.

To make this technology work, they prioritised putting the user at the centre by involving them in the design process.

Clinicians, nurses, doctors, and allied health staff at all levels provided input on the solution’s design, features, information flow, and connectivity.

By getting users involved, they were able to unlock the equation of experience, adoption, and outcomes.

According to Sandip Kumar, (Executive Director, Strategy, Transformation, Major Capital and Digital Gold Coast Hospital and Health Service), Gold Coast Health also values customisation and tailors the solution to different specialties in the organisation.

They use modular structures and technology to ensure consistency while allowing for customisation and product development.

Gold Coast Health has created digital ambassadors who champion and promote the technology throughout their organisation.

The success of their transformation is evaluated based on resource stewardship, staff and patient experiences, and system value. They measure and demonstrate value creation and realisation through various metrics.

Gold Coast Health has an advanced data platform that captures and processes vast amounts of information, providing real-time insights and enabling value-driven decision-making.

Sandip is excited about the pace and scale of digital transformation in healthcare, which was further accelerated by COVID-19.

Key Takeaways:

• People working in large organisations need to understand the business and key opinion leaders, connect the digital strategy to their desired outcomes, and have leaders who can walk into different teams and address their specific challenges.
• Gold Coast Health is excited about the pace and scale of digital transformation in healthcare, which was further accelerated by COVID-19.