When it comes to measuring value, for Uniting’s CIO Renzo Mostacci it’s about enabling aged care clients to live productive and full lives.

Speaking to ADAPT’s Senior Analyst Shane Hill at CIO Edge, Renzo delves into his customer-centric approach and how it has allowed his team to deliver a technology framework that enables better care for clients.

Contributors
Renzo Mostacci CIO at Uniting Care
Renzo Mostacci is the Chief Information Officer (CIO) for Uniting NSW/ACT. Since 2015 he has driven the strategy and vision for technology... More

Renzo Mostacci is the Chief Information Officer (CIO) for Uniting NSW/ACT. Since 2015 he has driven the strategy and vision for technology supporting the growth of residential aged care, aged home care, independent living, early learning and a wide range of community services. He is responsible for technology strategy, security, data, and all business technology projects across Uniting. He has led the organisation on a journey where Uniting NSW/ACT now operates as a single organisation and has introduced new products and services into each of the business service lines.

Before Uniting Renzo was the CIO at Coates Hire the largest asset hire company in Australia, where he introduced the organisations digital capabilities across back office, asset management, customer engagement and AI based pricing optimisation. Before that Renzo was the CIO for NSW State Transit Authority from 2002 to 2009.

He specialises in building highly capable senior IT management teams, leading technology strategy with boards and executive teams, driving end to end organisational efficiencies and transforming digital capabilities though new operating models and products.

Renzo has an executive MBA from AGSM and a Bachelor of Electrical Engineering from Sydney University.

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Shane Hill Principal Research Analyst at ADAPT
Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​ He has over 20 years of experience in technology delivery... More

Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​

He has over 20 years of experience in technology delivery and market intelligence roles. This includes over six years serving technology and services providers at Gartner.​

Shane has deep knowledge of the UK and Australian markets, across financial services, government, professional services and energy/utilities sectors.​

As an IT services expert, he is equipped to advise organisations as they commoditise technology foundations to then differentiate through world-class experiences.​

Shane builds on this expertise to advise on practical ESG, data & AI, and the application modernisation strategies required to realise those aims.​

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Modernisation Customer Experience Data