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Uniting Community Services and Care Company Size Large About the Company Uniting is a NSW and ACT community services provider delivering aged care, disability, family, youth, mental health, housing, chaplaincy, advocacy, and early learning support, alongside retirement and independent living services. Service CIO Edge

Uniting Uses Cross Sector Insights from CIO Edge to Validate Their Roadmap

Uniting Community Services and Care Company Size Large About the Company Uniting is a NSW and ACT community services provider delivering aged care, disability, family, youth, mental health, housing, chaplaincy, advocacy, and early learning support, alongside retirement and independent living services. Service CIO Edge
Andrew shares how ADAPT’s keynotes, networking, and roundtables help him test whether Uniting’s AI direction is on the right track.
3:25 Andrew Dome Chief Digital Information Officer Uniting

“There’s always a gold nugget somewhere, and more importantly, how can you apply it within your organisation”

The cross sector perspective at ADAPT’s Edge events keeps Andrew Dome returning each year.

He values the chance to hear from experts, specialists, and peers across industries, especially as the conversation around AI shifts rapidly from experimentation to productivity, uplift, and practical use cases.

The keynote content and research have been especially useful in helping Andrew validate whether Uniting is on the right path with its own technology rollout.

He points to last year’s conversations around generative AI as part of the momentum that helped shape Uniting’s first AI agent, Buddy, which now supports the contact centre and is already delivering strong gains.

Andrew also sees real value in reconnecting with peers, strategic partners, and vendors, using those discussions and ADAPT’s roundtables to compare roadmaps, exchange ideas, and turn insight into practical next steps for the organisation.

 "It’s a really good way of coming along and seeing, if you are involved in this and you’re doing this technology rollout, these platforms, that you’re really on the right track and you’ve got the research behind it."

Learn more about ADAPT’s Edge Events and how they bring together Australia’s top technology and business leaders to solve real challenges through research, collaboration, and connection.

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