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NSW Department of Customer Service Public Sector Company Size Large About the Company The NSW Department of Customer Service is a NSW Government department focused on digital innovation, customer centric service delivery, and regulation to make it easier for people and businesses to deal with government. Service CIO Edge

NSW Department of Customer Service Draws Practical & Relevant Value from CIO Edge

NSW Department of Customer Service Public Sector Company Size Large About the Company The NSW Department of Customer Service is a NSW Government department focused on digital innovation, customer centric service delivery, and regulation to make it easier for people and businesses to deal with government. Service CIO Edge
Daniela shares how ADAPT’s localised content and roundtable discussions helped her avoid AI governance pitfalls and put practical ideas into action.
2:50 Daniela Polit Public Sector Transformation Executive NSW Department of Customer Service

Daniela values ADAPT Edge for its relevance. The Australian speakers and local case studies make the discussions easier to relate to, easier to apply, and more useful in the context she works in. She also values the continuity across events, with each one adding to the last and helping her see how priorities, challenges, and outcomes are shifting over time.

The roundtables are where those discussions become most practical. Conversations on AI governance and assurance gave her space to explore issues in more depth, ask direct questions and learn from peers. Some of those sessions led to practical wins, giving her a clear reason to keep returning.

 "The fact that this is all Australian makes it tangible, and the case studies are applicable to a lot of what we do."

Learn more about ADAPT’s Edge Events and how they bring together Australia’s top technology and business leaders to solve real challenges through research, collaboration, and connection.

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21 Jul 2026 Cloud & Infrastructure Edge

Hilton, Sydney

Known as Australia’s top event for Cloud, Engineering & Infrastructure leaders from our region's largest organisations and their top Service Providers, Telcos and Co-Los. ​​Covering DC, Cloud and Hybrid optimisation.​​

Learn More 18 Aug 2026 CIO Edge

Crown Towers, Palladium

Collaborate and learn with 180 CIOs and IT leaders responsible for delivering on the technology strategy for 1/4 of Australia’s GDP.

Learn More 8 Sep 2026 Security Edge

Hyatt Regency, Sydney

Gathering CISOs & CSOs protecting data at organisations responsible for 30% of AU GDP. Developing cyber awareness, capability, and operational resilience, alongside their leadership abilities.​​

Learn More 13 Oct 2026 People & AI Edge

Fullerton Hotel, Sydney

Collaborate and learn with 130+ top CHRO and Heads of People & Change driving collaboration and performance.

Learn More 29 Oct 2026 Government Edge

Hotel Realm, Canberra

Gathering IT and Digital leaders at Government Edge, exploring transformative strategies to enhance citizen services, optimise operations, and strengthen capabilities for impactful public sector leadership.​

Learn More 10 Nov 2026 CFO Edge

Fullerton, Sydney

Gathering CFOs responsible for over ¼ of AU GDP. Australia’s only event focused on the CFO’s role in both financial and digital transformation for future growth.​​

Learn More