Paul Sherlock

I lead, develop and drive performance of top talent in advisory and technical services. I expertly mix three complimentary disciplines of industry thought leadership, people development and operational discipline to deliver sustainable growth.

As seasoned delivery executive, I consult directly to clients to establish north star objectives, back that up with thorough strategy and execution plans and deliver high economic and NPS outcomes for the firm.

With 20+ years experience in defining and delivering Enterprise-level IT solutions, managing large corporate clients and government agencies with responsibility for account management, opportunity creation, project definition, governance and customer relationship management I can define commercial models, design solutions, create methods and implement Artificial Intelligence solutions for customer experience transformation digital assistants, virtual agents and bots. Underpinned by disciplines of Information Governance, Information Management, ECM, CMS, CRM and Workforce Optimisation.

I work with client business and project managers on human factors of process re-engineering, workforce optimisation and change management across various industries. I conceive projects, manage teams, oversee engagement delivery and retain profitable, successful customer relationships.

One of IBM’s top 55 managers worldwide for 2019 – member of cultural change champions group. Passionate about developing people through coaching, structured career planning and growth.

Specialties: Enterprise Software Solutions / Practice Management / Account & Relationship Management / Budget Management / Consulting Sales / Stakeholder Management / Project Management