Simon Kriss

Simon is one of the world’s most influential AI thought leaders. HE is both an advisor and a hands-on Chief AI Officer. Simon’s work spans business and government across Australia and the globe, focused on ethical AI adoption. ​

Simon presents on AI to audiences around the world, including recently speaking at the UN in Geneva. As the author of The AI Empowered Customer Experience and host of the AI in 5podcast, he makes AI accessible and exciting.

• Chief AI Officer at simonkriss.ai and author of The AI Empowered Customer Experience.​
• Named one of 2024’s Top 50 Global CX Influencers.​
• Advises boards on AI strategy, adoption, and ethical implementation.​
• Specialises in AI for customer experience and service transformation.​
• Background in global CX operations across 15+ countries and multiple industries.​
• Speaker, podcast host, and commentator on CX, AI, and digital futures.​

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