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Benchmark your digitisation maturity. Identify levers to accelerate change.

Prioritise investments, streamline transformation, and prove value across CX, EX, and AI initiatives with a personalised benchmark based on A/NZ peers.
Book a Consultation
Benchmark Sample
Assess digitisation maturity
Optimise CX & EX
Evaluate AI use cases
Trusted by IT and business leaders across A/NZ to measure IT maturity
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Digital investments aren’t translating
into real experience improvements

Benchmark your digital and automation maturity to uncover what's holding transformation back and where to prioritise investment.

Optimise digital investment

Compare your digitisation maturity with A/NZ peers to focus resources on the initiatives that truly improve CX and EX.

Identify automation and process gaps

See where automation adoption lags across core functions and uncover inefficiencies slowing execution and productivity.

Accelerate
data-driven transformation

Understand how your data accessibility and workflow digitisation compares to peers, and drive smarter, faster decisions.

ADAPT's IT Maturity Benchmark helped us get a clear, data-backed view of where we stand and what to focus on next.

The most valuable thing for me is that that data is grounded in the Australian market, not global generalisations. It’s challenged our assumptions, sharpened our thinking, and helped us reframe our strategy with confidence. Peter Smith Chief Information Officer Read full story

Explore key insights in the
Digital, CX & EX Transformation Benchmark

Benchmark Sample

Digitisation and Automation Effectiveness

Measure the effectiveness of your digitisation efforts across back, middle, and front-office applications. See where automation is driving impact, and where manual processes still create friction.

Delivery on Experiences

Benchmark how effectively your organisation delivers customer and employee experiences compared to peers. Identify where experience design, process efficiency, or technology gaps limit engagement and satisfaction.

AI Use Cases and Adoption

Explore the top AI use cases gaining traction across Australian enterprises and assess your own deployment maturity. Understand where peers are realising ROI and where AI adoption is still experimental.

Digitisation and Automation Effectiveness

Measure the effectiveness of your digitisation efforts across back, middle, and front-office applications. See where automation is driving impact, and where manual processes still create friction.

Delivery on Experiences

Benchmark how effectively your organisation delivers customer and employee experiences compared to peers. Identify where experience design, process efficiency, or technology gaps limit engagement and satisfaction.

AI Use Cases and Adoption

Explore the top AI use cases gaining traction across Australian enterprises and assess your own deployment maturity. Understand where peers are realising ROI and where AI adoption is still experimental.

Benchmark Sample

Transform fragmented digital initiatives into measurable business outcomes

Build a data-backed digital roadmap Assess priorities against peers on automation maturity, digital adoption, and experience outcomes to inform your annual strategy.
Prove impact to the C-suite & Board Quantify how digital and automation initiatives are improving cost-efficiency, customer engagement, and employee productivity.
Identify barriers to digital adoption Pinpoint governance, integration, or data-access barriers that limit your ability to deliver on digital and experience goals.

Benchmark your Digital, CX & EX maturity in three simple steps

1

Sign up

Get in touch with our team to participate in our benchmarks for A/NZ organisation.

2

Take the survey

Answer questions on your current digitisation and automation maturity.

3

Get a personalised report

Receive a detailed comparison against local industry peers of your size.
Book a Consultation

Benchmark your IT maturity
across core technology domains. 

IT Budget &
Resourcing Allocation Compare your IT spend and allocation with peers in A/NZ. Use it to spot gaps, justify investments, and align spends with industry signals. Learn more
Data & AI
Readiness Compare your organisation’s data maturity, tooling, and AI use case deployment with local peers. Guide AI strategy and investments. Learn more
Cyber Resilience &
Security Assess your security posture, budgets, and maturity against local peers of similar size and complexity. Inform focus and funding with data. Learn more
Modernisation &
Simplification Know how far you’ve progressed in modernising core infrastructure, applications, and workflows — compared to peer organisations. Learn more
Cloud, Compute & FinOps Maturity Understand how your organisation stacks up on managing cloud spend, infrastructure workloads, and FinOps adoption - vis a vis peers in A/NZ. Learn more
Digital, CX & EX Transformation Measure your organisation’s digital maturity, CX/EX readiness and Gen AI adoption against Australian peers. Identify gaps and reprioritise investments. Currently viewing
IT Budget &
Resourcing Allocation Compare your IT spend and allocation with peers in A/NZ. Use it to spot gaps, justify investments, and align spends with industry signals. Learn more
Data & AI
Readiness Compare your organisation’s data maturity, tooling, and AI use case deployment with local peers. Guide AI strategy and investments. Learn more
Cyber Resilience &
Security Assess your security posture, budgets, and maturity against local peers of similar size and complexity. Inform focus and funding with data. Learn more
Modernisation &
Simplification Know how far you’ve progressed in modernising core infrastructure, applications, and workflows — compared to peer organisations. Learn more
Cloud, Compute & FinOps Maturity Understand how your organisation stacks up on managing cloud spend, infrastructure workloads, and FinOps adoption - vis a vis peers in A/NZ. Learn more
Digital, CX & EX Transformation Measure your organisation’s digital maturity, CX/EX readiness and Gen AI adoption against Australian peers. Identify gaps and reprioritise investments. Currently viewing
Backed by local executive data you can trust
C-level respondents
200+ sample size
30% of A/NZ GDP represented
Annual benchmark reports

Frequently asked questions

What industries or sectors do you cover in the benchmark?
What technology areas do you cover in the benchmark?
Do you cover AI related benchmarks?
What organisation size brackets do you consider for slicing benchmarking data?
How long does the survey take?
When will I receive my benchmark report after I take the survey?
Will I need to share sensitive information?
What other research and advisory services do you offer for IT leaders?

Benchmark your digitisation maturity to A/NZ peers.

Get a benchmark walkthrough and uncover how peers are connecting automation, data and design to enhance customer and employee experience.

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