Our panel of executive peers from the NSW Government, PwC, and REA Group debated the best tactics to capture value and champion change.
The obvious non-financial metrics to determine if your organisation is delivering value are purchases, website traffic, and customer engagement.
McKinsey and Company’s Associate Partner, Keerthi Iyengar, said 30% of value can be achieved by delivering on your business cases.
At NSW Government, they are focused on delivering social value, quality of life improvements and trust to citizens. Director of Digital Strategy, Daniel Roelink, said it brought actual use cases to light to articulate the value of digital initiatives.
All panellists agreed that partnering with other enterprises and research organisations was necessary to amplify the value captured and delivered by your organisation.