Digital Edge Agenda 2021

26th May 2021

Wednesday

Register Interest
07:45 - 08:30
Registration & Check In
Secure your seat and table of 4 peers in the keynote room for day one.
08:30 - 08:45
Welcome to the 6th Digital Edge: Scaling Digital First Strategies & CX Agility Jim Berry - CEO at ADAPT
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08:45 - 09:05
ADAPT Research: The Collective Intelligence - insights from the Digital Edge survey Matt Boon - Director of Strategic Research at ADAPT
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09:05 - 09:50
Australia 2030. Where the bloody hell are we? Rocky Scopelliti - Futurologist and Author of Australia 2030
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09:50 - 10:20
It's time to reimagine work
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10:20 - 10:35
Refreshments - served to your table
10:35 - 11:05
The Adaptive Leader: How to drive human centred change? Lucy Chung - CEO at NOBL Collective (USA)
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11:05 - 11:25
The Intelligent Enterprise – Frontiers in Service-Orientated Strategies Elisha Harrington -  Evangelist for the Chief Innovation Office at ServiceNow
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11:25 - 11:45
Remote First Culture and Maximising Collaboration
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11:50 - 12:50
1-1 meetings with qualified Strategic Partners
11:50 - 12:50
ADAPT Executive Insight Roundtables - share with confidence under Chatham House Rules
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RT 1 | The Fundamental Role that Payments Play in Digital Transformation
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RT 2 | Winning in the future of work: Why work management is key to enabling organisational agility and true collaboration
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RT 3 | Evolve beyond digital transformation and modernise to deliver the ultimate customer experience
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12:50 - 13:45
Peer networking seated lunch
13:50 - 14:20
Decentralised Technology, Web 3.0 and the shift in Digital Ownership Glenn Gore - Group CEO at Affinidi Group & Former Global Chief Architect of AWS
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14:25 - 14:55
ADAPT Insights: CX Agility demands a Data Driven Organisation Aparna Sundararajan - Senior Research Strategist at ADAPT
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15:00 - 16:00
1-1 meetings with qualified Strategic Partners
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15:00 - 16:00
ADAPT Executive Insight Roundtables - share with confidence under Chatham House Rules
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RT 4 | Building Agility into the Customer Experience in a Digital World Malcolm Koh - Customer Experience Strategist at Zendesk
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RT 5 | Post COVID-19 Review – Remote Working and Overcoming the Data Deluge
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RT 6 | Delighting customers at the Edge: Strategies for the keeping ahead of the “always-on” customer
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16:05 - 16:35
Creating a Future Ready Workforce: What does ‘Culture’ look like now? Dr Kristine Dery - Research Scientist at MIT CISR
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16:35 - 17:15
Global Insight: Building digital advantage post-Pandemic with the "FLP-IT" Framework Dr. Mark Esposito - Professor of Business and Economics at Harvard University's Division of Continuing Education
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17:15 - 17:45
Digital Edge Panel: Scaling Digital First Strategies & CX Agility Peter Hind - Senior Analyst at ADAPT Dr. Mark Esposito - Professor of Business and Economics at Harvard University's Division of Continuing Education Martin Anderson - CIO of eTrading at the Commonwealth Bank of Australia Aparna Sundararajan - Senior Research Strategist at ADAPT Matt Loop - Head of APAC at Slack
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17:45 - 18:30
Digital Edge Peer Networking Opportunity
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