When it comes to measuring value, for Uniting’s CIO Renzo Mostacci it’s about enabling aged care clients to live productive and full lives.

Speaking to ADAPT’s Senior Analyst Shane Hill at CIO Edge, Renzo delves into his customer-centric approach and how it has allowed his team to deliver a technology framework that enables better care for clients.

Contributors
Renzo Mostacci CIO at Uniting Care
Renzo Mostacci is the Chief Information Officer (CIO) for Uniting NSW/ACT. Since 2015 he has driven the strategy and vision for technology... More

Renzo Mostacci is the Chief Information Officer (CIO) for Uniting NSW/ACT. Since 2015 he has driven the strategy and vision for technology supporting the growth of residential aged care, aged home care, independent living, early learning and a wide range of community services. He is responsible for technology strategy, security, data, and all business technology projects across Uniting. He has led the organisation on a journey where Uniting NSW/ACT now operates as a single organisation and has introduced new products and services into each of the business service lines.

Before Uniting Renzo was the CIO at Coates Hire the largest asset hire company in Australia, where he introduced the organisations digital capabilities across back office, asset management, customer engagement and AI based pricing optimisation. Before that Renzo was the CIO for NSW State Transit Authority from 2002 to 2009.

He specialises in building highly capable senior IT management teams, leading technology strategy with boards and executive teams, driving end to end organisational efficiencies and transforming digital capabilities though new operating models and products.

Renzo has an executive MBA from AGSM and a Bachelor of Electrical Engineering from Sydney University.

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Shane Hill Principal Research Analyst
Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the... More

Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the specific needs of technology leaders in Australia and New Zealand.

Hill has worked in technology delivery and market intelligence roles for the past 15 years. His expertise encompasses automation, data science, and machine learning domains. He focuses on how emerging technologies will impact the business models, frameworks, and operations of end-user and vendor organisations.

Formerly of Gartner and with IT services experience across multiple jurisdictions, Shane has led business transformation, technology modernisation, vendor management, and advisory programs for leading consultancies, major corporates, government agencies, and boutique firms.

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Modernisation Customer Experience Data