Robert Mashiah was recently appointed Director of Information Technology for The Benevolent Society, a not-for-profit organisation which has been operating for over 200 years and currently runs services and programs to support older Australians, people with disabilities, children and families.
Robert has worked in technology across a wide range of sectors including pharmaceutical, legal and retail, but has spent the past decade in not-for-profit Aged Care and has held leadership roles with Catholic Healthcare, Anglicare, and Anglican Retirement Villages.
Through a period of significant legislative and market changes and increasing expectations from stakeholders, Robert has led technology transitions to support the evolving environment and deliver greater transparency, efficiency and an improved customer experience.
This has included initiatives such as the introduction of an electronic medical records system, automated scheduling & rostering in a Homecare setting and the rollout of mobile technology to thousands of staff.
Despite many NFP organisations facing a growing demand for services in an environment of increasingly constrained funding, Robert believes that the prudent use of technology can address these challenges and enable the sector to fulfil and further their mission.