Rachael Powell

Chief Customer Officer at Xero

Rachael is responsible for Xero’s global sales, marketing, communications, and customer functions globally. Throughout her career she has held leadership positions in marketing, sales and HR, predominantly in digital and technology companies.

Rachael believes customer experience must resonate from the inside-out and advocate for positive engagement programs to effectively mobilise the business strategy at scale. She has a Masters in Applied Positive Psychology, a Masters in Business Administration, a Bachelor of Business (Accounting and Marketing) and am a member of the Australian Institute of Company Directors.