Michael Berndt

Michael is a firm believer that a holistic approach is needed for true customer-centric transformation to occur and confidently draws upon his stakeholder management expertise to achieve executive and board level buy-in and commitment for customer experience (CX) initiatives. Having extensive senior level experience across a broad range of service industries including finance, aviation, telecommunications and essential service utilities both locally and internationally, he has built a reputation for his tenacity and thought leadership for driving organisations customer centric agendas. His passion is to understand ‘what makes customers tick’ and the market value that can be extracted by aligning people, systems and processes to better meet their needs. With over 20 years’ of specialised experience in providing customer focused solutions, he is a transformational leader with a proven record of delivering effective business process enhancements resulting in revenue maximisation and increased brand awareness. Possessing highly developed communication skills which have been critical to the formation and development of long term working relationships with key clients, colleagues and stakeholders.

In August, 2019, Michael published an article on LinkedIn, ‘Transforming Customer Service Delivery Through Digital Innovation’