Malcolm Koh

Customer Experience Strategist at Zendesk

As a senior member of Zendesk Asia Pacific’s Go To Market and leadership team, Malcolm Koh is responsible for helping existing customers scale their business through customer experience. As Customer Experience Strategist and Customer-in-Residence for Asia Pacific, he works closely with Zendesk’s existing and potential customers, while maximizing superior customer experiences to build customer-centric strategies. Prior to joining Zendesk, Malcolm was Head of Customer Experience at Grab Singapore, one of the brand’s largest and most important markets in its burgeoning regional network. Malcolm has worked with some of the world’s most customer-centric brands for over 15 years in various customer service roles, spanning a myriad of industries including retail, airlines, hotels, banking, financial services, game changing start-ups and software.