CIO at AustralianSuper
Felicia is a technologist, strategist and globally-experienced leader with over two decades of experience working across an array of blue chip organisations. She joined ANZ in July 2014 as the Head of Technology for Corporate and Commercial Banking – one of the world’s top 15 banks and a top 5 bank in Asia – where she was responsible for delivering end-to-end technology services for over 450,000 business banking customers, and nearly 3,000 staff.
After a six month secondment as the General Manager of Technology Australia, Felicia was appointed in January 2016 as Head of Strategy and Business Optimisation, a role which sees her leading the strategy, innovation, partnerships, business management and sales-force effectiveness functions of the Corporate and Commercial Bank in Australia, whilst leveraging her significant experience and relationships across the technology industry. Prior to joining ANZ, Felicia was a Director in Deloitte UK’s Financial Services Consulting practice where she focused on commercial restructuring of outsourcing, offshoring and divestment arrangements to deliver significant cost savings for her clients, and leading large, complex programs ranging from IT strategy development, through operating model and business process redesign, to shared services optimisation. Felicia complemented this with a portfolio of work in CSR, having lead Deloitte’s Consulting Community Investment program, and provided pro bono advisory and mentoring to charities.
Felicia’s early career was spent at Andersen Consulting in Australia and the US cutting code and managing change programs, and then at Microsoft in the US and the UK, where key achievements included managing a $50m+ global supplier base, and receiving a patent award for co-developing the original Xbox supply chain system. Felicia was the 2010 winner of the UK Women in the City’s “Future Leaders Award”, and sat on the Board of the UK National Outsourcing Association in 2011-2012.