Christopher Douglas

Director Member Services Pacific at Accor Plus

At his current role at Accor Plus, Christopher Douglas is responsible for the creation and delivery of a Customer Experience (CX) strategy, with omni channel as a key pillar of this strategy and a broader cultural change to put “Members First” . The approach has seen vast improvements in the engagement of the membership base at Accor Plus.

Chris has over 15 years of experience in contact centres both in Australia and offshore. Prior to his current role at Accor Plus, Chris worked in the Philippines for almost five years and managed teams of up to 250FTE, and was vital in the offshoring of operations for a Financial Services company. Chris has worked across many fields from Telco to Financial Services.