The goal of prioritisation is to ensure that the entire organisation works together to achieve key business outcomes rather than building technology for the sake of technology.

It includes forward-looking and business-critical services. In other words, it is a holistic process.

In this interview, Stephanie Chung, CIO at Johnson & Johnson Australia, discusses why culture is both a driver and a barrier to prioritisation. Implementing technology is often the easiest part.

Getting the people and the processes right takes more effort before tackling technology implementation.

Solving some of these challenges involves understanding how we work, understanding business processes, and understanding the values of the organisation.

 

Key Takeaways:

  • CIOs should be empowered to change operating models and simplify processes to ensure ‘cost-to-serve’ for customers, employees, and the business.
  • The relationship between the CFO, HR Head, and CIO is crucial for improving digital services delivery and employee/customer experiences.
  • A purpose should drive prioritisation: why are we doing this? Are there measurable outcomes? Will this make a difference to an employee’s or customer’s everyday life?
Contributors
Shane Hill Principal Research Analyst
Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the... More

Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the specific needs of technology leaders in Australia and New Zealand.

Hill has worked in technology delivery and market intelligence roles for the past 15 years. His expertise encompasses automation, data science, and machine learning domains. He focuses on how emerging technologies will impact the business models, frameworks, and operations of end-user and vendor organisations.

Formerly of Gartner and with IT services experience across multiple jurisdictions, Shane has led business transformation, technology modernisation, vendor management, and advisory programs for leading consultancies, major corporates, government agencies, and boutique firms.

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Stephanie Chung CIO Business Technology at Johnson & Johnson Consumer Healthcare
Stephanie is passionate about: Collaborating – actively removes silos and connects people Creating – encourages creativity and shifting from status quo Changing... More

Stephanie is passionate about:

  • Collaborating – actively removes silos and connects people
  • Creating – encourages creativity and shifting from status quo
  • Changing – is a future seeker, bringing change in the business and social justice arena
  • Communicating – motivating people in the public arena and at an individual levelHer career experience encompasses senior technology leadership, corporate and IT consulting, business analysis, project management and marketing.She has built upon a proven track record in solution delivery, an efficient and focused approach, and the capability to tie together business, technology and the end customer. She has worked across media, finance, real estate, construction, retail, tourism and government industries including CBRE, Foxtel, Fairfax, Channel 7, Lend Lease, CBA, NAB, and Creative Holidays.
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Management Leadership Culture