The goal of prioritisation is to ensure that the entire organisation works together to achieve key business outcomes rather than building technology for the sake of technology.
It includes forward-looking and business-critical services. In other words, it is a holistic process.
In this interview, Stephanie Chung, CIO at Johnson & Johnson Australia, discusses why culture is both a driver and a barrier to prioritisation. Implementing technology is often the easiest part.
Getting the people and the processes right takes more effort before tackling technology implementation.
Solving some of these challenges involves understanding how we work, understanding business processes, and understanding the values of the organisation.
- CIOs should be empowered to change operating models and simplify processes to ensure ‘cost-to-serve’ for customers, employees, and the business.
- The relationship between the CFO, HR Head, and CIO is crucial for improving digital services delivery and employee/customer experiences.
- A purpose should drive prioritisation: why are we doing this? Are there measurable outcomes? Will this make a difference to an employee’s or customer’s everyday life?