The goal of prioritisation is to ensure that the entire organisation works together to achieve key business outcomes rather than building technology for the sake of technology.

It includes forward-looking and business-critical services. In other words, it is a holistic process.

In this interview, Stephanie Chung, CIO at Johnson & Johnson Australia, discusses why culture is both a driver and a barrier to prioritisation. Implementing technology is often the easiest part.

Getting the people and the processes right takes more effort before tackling technology implementation.

Solving some of these challenges involves understanding how we work, understanding business processes, and understanding the values of the organisation.

 

Key Takeaways:

  • CIOs should be empowered to change operating models and simplify processes to ensure ‘cost-to-serve’ for customers, employees, and the business.
  • The relationship between the CFO, HR Head, and CIO is crucial for improving digital services delivery and employee/customer experiences.
  • A purpose should drive prioritisation: why are we doing this? Are there measurable outcomes? Will this make a difference to an employee’s or customer’s everyday life?
Contributors
Shane Hill Principal Research Analyst at ADAPT
Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​ He has over 20 years of experience in technology delivery... More

Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​

He has over 20 years of experience in technology delivery and market intelligence roles. This includes over six years serving technology and services providers at Gartner.​

Shane has deep knowledge of the UK and Australian markets, across financial services, government, professional services and energy/utilities sectors.​

As an IT services expert, he is equipped to advise organisations as they commoditise technology foundations to then differentiate through world-class experiences.​

Shane builds on this expertise to advise on practical ESG, data & AI, and the application modernisation strategies required to realise those aims.​

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Stephanie Chung CIO Business Technology at Johnson & Johnson Consumer Healthcare
Stephanie is passionate about: Collaborating – actively removes silos and connects people Creating – encourages creativity and shifting from status quo Changing... More

Stephanie is passionate about:

  • Collaborating – actively removes silos and connects people
  • Creating – encourages creativity and shifting from status quo
  • Changing – is a future seeker, bringing change in the business and social justice arena
  • Communicating – motivating people in the public arena and at an individual levelHer career experience encompasses senior technology leadership, corporate and IT consulting, business analysis, project management and marketing.She has built upon a proven track record in solution delivery, an efficient and focused approach, and the capability to tie together business, technology and the end customer. She has worked across media, finance, real estate, construction, retail, tourism and government industries including CBRE, Foxtel, Fairfax, Channel 7, Lend Lease, CBA, NAB, and Creative Holidays.
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Management Leadership Culture