The distributed workforce has created new visibility into the challenges, the risks, and the threats to trust that were already there.

According to ADAPT’s 2022 data, 53% of the workforce will be working from home on any given day.

At ADAPT’s Security Edge event, ServiceNow’s CISO, Ben de Bont shares how leaders can only be prepared for the risks of the expanding attack surface by uplifting employees’ awareness of security.

When measuring the success of security initiatives, the metrics Ben tracks are process efficiencies and automation to embed security within workflows.

Ben says the best way to communicate the necessity of security initiatives to the board is to provide urgency and context. For example, it should be the CEO’s decision whether to pay a ransom to a threat actor or not.

Contributors
Ben de Bont CISO at ServiceNow
Ben de Bont joined ServiceNow in July 2019 and currently serves as CISO. Mr. de Bont previously served as CISO for IBM... More

Ben de Bont joined ServiceNow in July 2019 and currently serves as CISO. Mr. de Bont previously served as CISO for IBM Cloud, CSO for HP Cloud, CISO for Myspace, and led Microsoft’s online incident response team.
Ben co-leads the Technology & Innovation Council for Business Executives for National Security (BENS), and as of 2017 has been a board and founding member of the Cybercrime Support Network (CSN).

In 2018, Ben was selected to participate in the Presidential Leadership Scholar Program, a joint initiative of the presidential centers of George W. Bush, William J. Clinton, George H.W. Bush, and Lyndon B. Johnson, merging leaders from across non-profit, military, public, and private sector fields to facilitate solutions to the nation’s most pressing issues.

Ben holds a Master’s and Bachelor’s degree in Computer Science from the Queensland University of Technology in Brisbane, Australia, his thesis in cryptography and encryption. Ben was named 2018 Queensland University of Technology Alumnus of the Year for Science and Engineering.

From 1997-2000 Ben served in the Australian Army.

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Shane Hill Principal Research Analyst at ADAPT
Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​ He has over 20 years of experience in technology delivery... More

Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​

He has over 20 years of experience in technology delivery and market intelligence roles. This includes over six years serving technology and services providers at Gartner.​

Shane has deep knowledge of the UK and Australian markets, across financial services, government, professional services and energy/utilities sectors.​

As an IT services expert, he is equipped to advise organisations as they commoditise technology foundations to then differentiate through world-class experiences.​

Shane builds on this expertise to advise on practical ESG, data & AI, and the application modernisation strategies required to realise those aims.​

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Security Compliance Leadership