A key part of managing a distributed workforce is understanding there is no one size fits all approach to remote working.

Companies that recognise the advantages of working from home, while also finding creative ways to bring people together will develop processes and policies that benefit customers and employees.

In this interview, Peter Hind, Principal Research Analyst at ADAPT, speaks to Frank Ruscio about remote and flexible work and the importance of having the right policies and processes in place to support it.

 

Key Takeaways:

  • In order for remote/hybrid work to succeed, the board, CEO, and C-Suite level need to spend more time refining policies, processes, and ways of working that work for their employees and customers.
  • Setting guidelines based on job responsibilities and continually tracking the effectiveness of these policies and processes will be critical to leading hybrid teams.
  • Onboarding: For new employees to successfully integrate into a company, the fundamentals, objectives, and human connection of onboarding remains vital.
Contributors
Peter Hind Principal Research Analyst at ADAPT
One of the ICT industry’s foremost analysts and commentators, Peter Hind has spent over 25 years advising and talking on topics across... More

One of the ICT industry’s foremost analysts and commentators, Peter Hind has spent over 25 years advising and talking on topics across the technology industry. His primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential, as well as the tactics and techniques leaders have deployed to overcome these difficulties.​

With roles across IDC, Unisys, NCR, Sigma Data, and others, Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of delegate surveys.​

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Frank Ruscio Chief Information Officer & Transformation Advisor at Ignition Advice
Internationally experienced Executive Director, Operations and IT Executive within Fintech and Financial Services Industry. Results Driven, International Experience, Proven Leadership. Experienced in... More

Internationally experienced Executive Director, Operations and IT Executive within Fintech and Financial Services Industry.

Results Driven, International Experience, Proven Leadership.

Experienced in setting up and managing Cross-Functional operations (including software engineering, customer support, professional services, managed services, HR, finance, information security, legal, sales support).

Leader of large-scale transformation projects and operational efficiency-focused outcomes.

Career engagements with industry leaders Macquarie Group, Westpac, IAG, Toyota & TradeIX.

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