In this community interview, Praveen Miranda, Head of Enterprise Delivery at UniSuper discusses the yearly process of budgeting for transformation projects, highlighting the collaboration between the strategy team and sponsors to prioritise and deliver projects.

Not limited to IT, the projects span various areas like changing insurance providers, building a data lake, and enhancing the advice platform.

Unisuper’s unique approach to prioritisation involves ranking projects based on value, with a focus on financial best interest duties, cost savings, risk reduction, and revenue increase.

Praveen emphasises the ongoing challenge of modernising legacy systems.

Regarding innovation in the superannuation industry, Praveen envisions a seamless and personalised online experience for members, making it easy to interact without the need for extensive communication.

The goal is to shift discussions with members toward quality conversations about retirement plans and advice. Unisuper aims to be the “Netflix in retirement,” offering tools like the Best Retirement Calculator to help members plan digitally.

Key Takeaways:

  • Holistic project prioritisation: Unisuper’s approach to project prioritisation extends beyond IT, encompassing diverse initiatives like changing insurance providers and building a data lake. The organisation emphasises ranking projects based on financial best interest duties, cost savings, risk reduction, and revenue increase, showcasing a comprehensive strategy.
  • Modernisation challenges: Modernising legacy systems is a continual challenge. This highlights the ongoing efforts required to update core repository systems and improve efficiency while balancing the need for technological advancement with tangible benefits.
  • Digital transformation for member interaction: Unisuper envisions a future in the superannuation industry where members experience a seamless and personalised online interaction, reducing the need for extensive communication. The organisation aims to be a pioneer in digital retirement services, with tools like the Best Retirement Calculator to facilitate member planning.
Contributors
Gabby Fredkin Head of Analytics & Insights at ADAPT
Gabby’s primary role is managing analysis to produce ADAPT’s actionable insights. He has extensive experience in using data to identify technology trends... More

Gabby’s primary role is managing analysis to produce ADAPT’s actionable insights. He has extensive experience in using data to identify technology trends to support Australian organisations.​

Using modern data science techniques, he provides ADAPT and its customers with confidence in the accuracy and validity of the information used for ADAPT’s research, advisory and events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT’s events. In roundtable discussions, he specialises in using statistics to initiate thought-provoking discussions. ​

Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are:​

  • Advanced AI and ML practices, including AI ethics.​
  • Building models to benchmark and predict IT performance.​
  • End-user behaviour and human-centred design.​
  • Cross-functional team design and value, such as DevSecOps.​
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Praveen Miranda Head of Enterprise Delivery at UniSuper
Praveen is a senior executive with 20 plus of experience in Strategy, Transformation, Merger & Acquisitions and Growth ( Sales & Marketing),... More

Praveen is a senior executive with 20 plus of experience in Strategy, Transformation, Merger & Acquisitions and Growth ( Sales & Marketing), worked across multiple companies like UniSuper,Latitude and MLC Insurance, Nokia, Motorola, Sony Ericsson and Samsung in Australia and Overseas.

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Budgets Modernisation