Fiona Caldwell, CIO at Estia Health, unpacks the complexities of leading technology in aged care.

She delves into how Estia Health navigates the sector’s evolving landscape, focusing on enhancing staff efficiency, business operations, and compliance due to significant industry reforms.

 

Navigating Aged Care’s Tech Transformation

Fiona highlights aged care’s unique position at the health sector’s tail end, traditionally under-invested in technology.

Yet, with the industry facing consolidation and reform, there’s a surge in tech investment focusing on operational efficiencies and stringent compliance demands.

 

Crafting a Prioritisation Framework

To manage limited resources effectively, Fiona introduced a prioritisation matrix.

This tool evaluates projects based on business scalability, customer and employee experience, financial impact, and risk management, guiding strategic decisions and resource allocation.

 

Engaging Stakeholders in Tech Evolution

Fiona emphasises the importance of engaging with stakeholders, using a mix of formal and informal interactions to align technology initiatives with business goals.

She advocates for a business-outcome-focused dialogue, steering clear of jargon to ensure technology’s role in addressing challenges is understood across the board.

Fiona’s insights outline how strategic prioritisation and stakeholder engagement are vital in driving technology initiatives that align with business goals, particularly in sectors undergoing significant transformation.

Estia Health’s CIO joins 150 IT leaders at CIO Edge, discussing How to Prioritise and Lead a Progressive Technology Strategy.

 

Key Takeaways:

  • Strategic Tech Investment: Prioritising technology that boosts efficiency and compliance is crucial in aged care’s changing landscape.
  • Prioritisation Matrix: A tool to align tech projects with business objectives, ensuring impactful resource allocation.
  • Stakeholder Engagement: Essential for successful tech adoption, requiring clear communication on business outcomes.
Contributors
Peter Hind Principal Research Analyst at ADAPT
Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. ​ His primary areas of interest... More

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. ​

His primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential, as well as the tactics and techniques leaders have deployed to overcome these difficulties.​

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of delegate surveys.​

He also interrogates and analyses ADAPT’s treasure trove of end-user and C-suite data.​

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Fiona Caldwell CIO at Estia Health
MBA educated senior IT manager with exceptional track record in leading and managing small and large teams in complex IT environments. Possesses... More

MBA educated senior IT manager with exceptional track record in leading and managing small and large teams in complex IT environments. Possesses 25 years in IT with 15 years in strategic, project and operational leadership capacity. Fosters a culture of teamwork, innovation and continuous improvement to drive reductions in costs, improve IT service levels and deliver new business services. Excels in ensuring organizations have the right data, business processes and systems to run efficiently.

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Transformation Leadership Management