In a conversation with Thomas Quinn, former Executive Director – Cloud Transformation at UNSW, he shares his insights on transforming IT management.
With decades of experience, Tom advocates for a transformative approach in IT, proposing a view of IT initiatives as ongoing products instead of finite projects. This strategy aims for continuous improvement and better alignment with consumer needs.
He pinpoints three key elements: product focus, consumer experience, and engineering excellence, stressing the need for agility and understanding consumer requirements in the fast-paced, software-centric world.
Tom notes that this shift requires a cultural change within organisations, encouraging the involvement of business stakeholders in IT decisions and moving away from traditional IT roles.
He acknowledges the challenges in larger, established organisations, where entrenched cultures necessitate a comprehensive strategy involving both top-down and bottom-up approaches.
He emphasises the importance of engaging key figures like CEOs and CFOs, demonstrating the benefits of a product-centric model with tangible metrics such as improved cycle times and customer feedback.
- Transitioning IT initiatives to ongoing products enhances alignment with evolving consumer needs.
- Highlighting product focus, consumer experience, and engineering excellence is crucial for agility in a software-driven world.
- It is critical to involve business stakeholders in IT decision-making processes and move away from traditional IT roles.
- Implementing changes requires a comprehensive strategy, addressing entrenched cultures with a top-down and bottom-up approach.
- Demonstrating the model’s benefits through tangible metrics and customer feedback is essential for adoption and success.