Dave Hyman, CEO & Co-Founder of Lendi Group, outlines the company’s journey from digital mortgage disruptor to AI-native leader at CIO Edge.

In a conversation with Matt Boon, ADAPT’s Senior Research Director, the disruptive FinTech CEO mapped Lendi’s evolution from 2013 to 2025 through three distinct chapters.

The first chapter begins with the creation of Australia’s first digital mortgage broking platform, achieving rapid double- and triple-digit growth in its early years.

The second chapter begins in 2020 with the acquisition of Aussie Home Loans from CBA, merging two major brands and consolidating customers and brokers onto a single technology stack.

This integration expands the loan book from around $65 billion to over $100 billion, making Lendi Group the largest retail and digital mortgage brokerage in Australia.

In the third chapter, the company launched the “Find, Buy and Own” platform, integrating multiple stages of the property journey.

Customers can search among 11 million property listings, access buyers’ agents and conveyancing services, and manage mortgages on a single platform.

Features such as Rate Radar provide AI-driven, 24/7 monitoring of home loans, illustrating how technology streamlines workflows and enhances the customer experience.

The company also partners with the National Conveyancer for single-click transactions and offers over 5 million customers exposure to real estate listings at no cost to agents, combining scale, data, and innovation to create a cohesive, end-to-end digital experience.

Dave also details Lendi Group’s approach to AI adoption and organisational alignment.

He defines businesses as laggards, AI-adjacent, or AI-native, with Lendi Group aspiring to the latter by embedding AI into every aspect of operations.

The company uses machine learning, large language models, and generative AI to power customer experiences, automate after-hours support, and equip all team members with AI tools, supported by a Centre of Excellence.

Cultural change remains the greatest challenge, addressed through a combination of top-down and bottom-up strategies that prioritise high-value use cases, leadership alignment, and radical transparency.

This approach ensures AI integration is practical, purposeful, and enhances both customer value and operational efficiency.

 

Key takeaways:

  • Drive growth through strategic evolution – Lendi Group has scaled through three chapters, from launching Australia’s first digital mortgage platform in 2013, to acquiring Aussie Home Loans in 2020 and consolidating its loan book past $100 billion, to building the “Find, Buy and Own” platform for an integrated property experience.
  • Streamline workflows with technology and scale – The company uses innovation to deliver value for customers and partners, including AI-driven monitoring with Rate Radar, single-click conveyancing with the National Conveyancer, and exposure to real estate listings for over 5 million customers at no cost to agents.
  • Embed AI as a core business capability – Lendi Group is working to become AI-native by integrating generative AI across customer touchpoints and internal workflows, supported by a Centre of Excellence and reinforced through cultural change and transparent leadership alignment.
Contributors
Dave Hyman CEO & Co-founder at Lendi Group
A serial-entrepreneur and with a unique skillset that spans across corporate strategy, technology, product, customer acquisition and operational excellence. David has spent... More

A serial-entrepreneur and with a unique skillset that spans across corporate strategy, technology, product, customer acquisition and operational excellence. David has spent the majority of his career conceptualising, building and scaling businesses across a number of industries.
Over eight years ago, David co-founded Lendi – one of the fastest growing fintech groups globally with a mission to change the way Australians get home loans by disrupting the status quo in the mortgage market using technology.

Today, David is the CEO of Lendi Group, the leading branded distributor of home loans in the market, housing both Lendi & Aussie.

Less
Matt Boon Senior Research Director at ADAPT
Matt Boon is the Senior Director for Strategic Research at ADAPT, responsible for directing and developing research content and positions. For over... More

Matt Boon is the Senior Director for Strategic Research at ADAPT, responsible for directing and developing research content and positions.

For over 30 years, Matt has worked in research and advisory, including senior leadership roles at Gartner as Principal Analyst, Research Director, and Managing Vice President, where his 18 year history included working with Dell, Microsoft, and many others.

Throughout his career, Matt has been a sought after and highly respected authority on the local and global IT landscape.​ He interacts with executives daily, bringing together groups of C-suite leaders to discuss and prepare for the challenges and opportunities they face.​
​
At ADAPT, Matt hosts numerous industry-leading business and technology events which Matt chairs, including the yearly Security Edge conference, delivering unique market trends and white-papers, advising executives across the technology provider landscape to make informed IT decisions.​

When he is not working, Matt enjoys walking the many trails of the NSW Southern Highlands, travelling and listening to music. He is also partial to a good steak and nice glass of red wine.

Less
transformation data customer experience