Data-Driven Strategies to Optimise Performance, Value and Elevate MaturityIn this interview, Rob Wilkins, who serves as the Head of Information Services at Catholic Schools Parramatta Diocese, provides insights into his role and delves into the challenges and opportunities within the realm of educational technology
In this interview, Rob Wilkins, who serves as the Head of Information Services at Catholic Schools Parramatta Diocese, provides insights into his role and delves into the challenges and opportunities within the realm of educational technology.
The significance of data and analytics in shaping decisions within the education sector is on the rise, underscoring the imperative of innovation to address the ever-evolving requirements of students and educators in a changing technology landscape.
Rob also delves into the role of artificial intelligence (AI) in education, highlighting the potential benefits and challenges it presents.
He discusses the importance of protecting students from the vast expanse of the internet while leveraging AI for educational purposes. Rob acknowledges the potential for AI to impact examination processes and the need for continued vigilance in ensuring academic integrity.
Recounting his involvement in mentoring students at a high school facing socio-economic disadvantages, Rob highlights the favourable results attained through these mentoring initiatives.
He firmly believes that mentoring can serve as a pivotal force in steering students towards the successful completion of their education and in charting diverse pathways, ultimately leaving a substantial and transformative impact on their lives.
- Participating in gatherings and conferences holds great value including networking with peers, gaining validation for current strategies, and being challenged to refine and adapt approaches in the ever-evolving field of education technology.
- Data-driven decision-making is a central focus in the organisation, with approximately 90% of project work geared towards aligning data-driven strategies with the ecosystem, optimising procurement processes, and ensuring cost-efficient technology implementation.
- The enterprise service area supports organisation-wide service teams using the ServiceNow platform. The team’s focus is on optimising the platform to enhance the organisation’s service value proposition, particularly as they handle a significant volume of tickets and are actively working to elevate their service maturity through audits and improvements.