This panel discusses the challenges faced by CIOs in delivering exponential value to their businesses.

It addresses two key questions: what constitutes value, especially with multiple stakeholders and subjective perspectives, and how to deliver exponential value, emphasising getting value into the hands of people.

Christopher Johnson – Head of Group Technology at Charter Hall highlighted the importance of understanding stakeholders deeply and how their perspectives on value may vary. He mentioned ‘relentless incrementalism’, where small daily improvements lead to significant gains over time, drawing from the concept of James Clear’s Atomic Habits.

David Hogarth – CIO at Virgin Australia, discussed the delicate balance between financial cost, revenue benefits, and customer experience. He stressed the role of principles as guardrails for defining and pursuing value, adapting them based on the business’s changing needs over time.

In addition, Jakub Firek – CIO, Corporate Services at Commonwealth Bank of Australia underscored the significance of strategic roadmaps and clear alignment between technology and business goals. He likened successful collaboration to a well-functioning sports team, emphasising the importance of trust and sponsorship.

Highlighting the CIO’s role as a change agent, driving technology-led transformations aligned with business objectives, Claudine Ogilvie – Founder and Managing Director at Ogilvie & Ogilvie, discusses the importance of resilience, driven by data insights and an understanding of business strategy.

CIOs need to align technology initiatives with business goals, foster collaboration, and prioritise foundational elements before pursuing more ambitious technological advancements to deliver exponential value.

 

Key Takeaways:

  • From James Clear’s Atomic Habits: If you can change how you operate in a day by 1%, then by the end of the year you’ll be 37 times more effective than you were at the beginning of the year.
  • Key questions revolve around defining value, aligning with stakeholders, and delivering value through technology.
  • Addressing challenges requires an understanding of stakeholders, using principles as guardrails, ensuring strategic alignment and embracing the CIO’s role as a change agent for successful value delivery.
Contributors
Peter Hind Principal Research Analyst at ADAPT
Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. ​ His primary areas of interest... More

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. ​

His primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential, as well as the tactics and techniques leaders have deployed to overcome these difficulties.​

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of delegate surveys.​

He also interrogates and analyses ADAPT’s treasure trove of end-user and C-suite data.​

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David Hogarth CIO at Virgin Australia
As a proven technology executive, I have extensive experience partnering with business leaders to deliver technology-enabled organisational transformation. I am passionate about... More

As a proven technology executive, I have extensive experience partnering with business leaders to deliver technology-enabled organisational transformation. I am passionate about my team and our work to leverage end-to-end IT processes, data, and advanced technologies to solve business problems and create new opportunities.

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Jakub Firek CIO, Corporate Services at Commonwealth Bank of Australia
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Christopher Johnson Head of Group Technology at Charter Hall
Information technology is the backbone of any business and it is my role to ensure that technology supports the customer experience, delivering... More

Information technology is the backbone of any business and it is my role to ensure that technology supports the customer experience, delivering the best possible outcomes through making the complex simple for the entire organisation.

I pride myself on being the supportive and calm person in any situation, and my career has provided ample opportunities to rise to challenges and continue learning. This includes leadership roles in six mergers/acquisitions throughout my professional life.

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Claudine Ogilvie CEO at HivePix, ADAPT Advisor, and former CIO at Jetstar
Entrepreneur, CEO and board director with 20 years’ experience in strategy, technology leadership, and innovation. Claudine is the Managing Director of O&O... More

Entrepreneur, CEO and board director with 20 years’ experience in strategy, technology leadership, and innovation. Claudine is the Managing Director of O&O Consulting, co-founder and CEO of HivePix, and a Non-Executive board Director for Cuscal and Scyne Advisory. Claudine was awarded Top CIO50 in Australia in 2016. She has expertise in data, artificial intelligence, quantum computing, cyber security governance and risk management.

Previously, Claudine was a Non-Executive board Director for Youi Insurance. Claudine led the Digital and Data businesses and innovation for Compass Group Asia Pacific, and was the Group Chief Information Officer (CIO) for the Jetstar Group of Airlines (Jetstar’s Branded Airlines include Singapore, Japan, Vietnam, ANZ businesses & JVs), and Ridley Corporation; She led Consumer and Industrial Markets (CIM) at KPMG; and broad industry experience in sales, marketing, and product management.

She is a 2015 graduate of the Australian Institute of Company Directors (GAICD). She has completed a Quantum Computing course at Massachusetts Institute of Technology (MIT), has a Bachelor of Business from the University of Technology Sydney, Australia (B.Bus) and a Diploma of Business Management from the Ecole Supérieur de Commerce Reims, France (Dip.Mgnt).

Claudine is also an advisor and coach to innovative and bold leaders from a variety of industries. She is a champion for diversity, inclusion, ESG and the role it plays in business and leadership effectiveness.

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Modernisation Transformation Leadership