CIO Panel: The CIO Role in Delivering Exponential Value to the BusinessThis panel discusses the challenges faced by CIOs in delivering exponential value to their businesses. It addresses two key questions: what constitutes value, especially with multiple stakeholders and subjective perspectives, and how to deliver exponential value, emphasising getting value into the hands of people.
This panel discusses the challenges faced by CIOs in delivering exponential value to their businesses.
It addresses two key questions: what constitutes value, especially with multiple stakeholders and subjective perspectives, and how to deliver exponential value, emphasising getting value into the hands of people.
Christopher Johnson – Head of Group Technology at Charter Hall highlighted the importance of understanding stakeholders deeply and how their perspectives on value may vary. He mentioned ‘relentless incrementalism’, where small daily improvements lead to significant gains over time, drawing from the concept of James Clear’s Atomic Habits.
David Hogarth – CIO at Virgin Australia, discussed the delicate balance between financial cost, revenue benefits, and customer experience. He stressed the role of principles as guardrails for defining and pursuing value, adapting them based on the business’s changing needs over time.
In addition, Jakub Firek – CIO, Corporate Services at Commonwealth Bank of Australia underscored the significance of strategic roadmaps and clear alignment between technology and business goals. He likened successful collaboration to a well-functioning sports team, emphasising the importance of trust and sponsorship.
Highlighting the CIO’s role as a change agent, driving technology-led transformations aligned with business objectives, Claudine Ogilvie – Founder and Managing Director at Ogilvie & Ogilvie, discusses the importance of resilience, driven by data insights and an understanding of business strategy.
CIOs need to align technology initiatives with business goals, foster collaboration, and prioritise foundational elements before pursuing more ambitious technological advancements to deliver exponential value.
- From James Clear’s Atomic Habits: If you can change how you operate in a day by 1%, then by the end of the year you’ll be 37 times more effective than you were at the beginning of the year.
- Key questions revolve around defining value, aligning with stakeholders, and delivering value through technology.
- Addressing challenges requires an understanding of stakeholders, using principles as guardrails, ensuring strategic alignment and embracing the CIO’s role as a change agent for successful value delivery.