This panel discusses the challenges faced by CIOs in delivering exponential value to their businesses.

It addresses two key questions: what constitutes value, especially with multiple stakeholders and subjective perspectives, and how to deliver exponential value, emphasising getting value into the hands of people.

Christopher Johnson – Head of Group Technology at Charter Hall highlighted the importance of understanding stakeholders deeply and how their perspectives on value may vary. He mentioned ‘relentless incrementalism’, where small daily improvements lead to significant gains over time, drawing from the concept of James Clear’s Atomic Habits.

David Hogarth – CIO at Virgin Australia, discussed the delicate balance between financial cost, revenue benefits, and customer experience. He stressed the role of principles as guardrails for defining and pursuing value, adapting them based on the business’s changing needs over time.

In addition, Jakub Firek – CIO, Corporate Services at Commonwealth Bank of Australia underscored the significance of strategic roadmaps and clear alignment between technology and business goals. He likened successful collaboration to a well-functioning sports team, emphasising the importance of trust and sponsorship.

Highlighting the CIO’s role as a change agent, driving technology-led transformations aligned with business objectives, Claudine Ogilvie – Founder and Managing Director at Ogilvie & Ogilvie, discusses the importance of resilience, driven by data insights and an understanding of business strategy.

CIOs need to align technology initiatives with business goals, foster collaboration, and prioritise foundational elements before pursuing more ambitious technological advancements to deliver exponential value.

 

Key Takeaways:

  • From James Clear’s Atomic Habits: If you can change how you operate in a day by 1%, then by the end of the year you’ll be 37 times more effective than you were at the beginning of the year.
  • Key questions revolve around defining value, aligning with stakeholders, and delivering value through technology.
  • Addressing challenges requires an understanding of stakeholders, using principles as guardrails, ensuring strategic alignment and embracing the CIO’s role as a change agent for successful value delivery.
Contributors
Peter Hind Principal Research Analyst
Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas... More

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

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David Hogarth CIO at Virgin Australia
As a proven technology executive, I have extensive experience partnering with business leaders to deliver technology-enabled organisational transformation. I am passionate about... More

As a proven technology executive, I have extensive experience partnering with business leaders to deliver technology-enabled organisational transformation. I am passionate about my team and our work to leverage end-to-end IT processes, data, and advanced technologies to solve business problems and create new opportunities.

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Jakub Firek CIO, Corporate Services at Commonwealth Bank of Australia
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Christopher Johnson Head of Group Technology at Charter Hall
Information technology is the backbone of any business and it is my role to ensure that technology supports the customer experience, delivering... More

Information technology is the backbone of any business and it is my role to ensure that technology supports the customer experience, delivering the best possible outcomes through making the complex simple for the entire organisation.

I pride myself on being the supportive and calm person in any situation, and my career has provided ample opportunities to rise to challenges and continue learning. This includes leadership roles in six mergers/acquisitions throughout my professional life.

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Claudine Ogilvie NED Youi Insurance, APAC Director Digital and Innovation Compass Group (former CIO Jetstar)
Claudine Ogilvie is the Chief Information Officer for Jetstar and Non Executive Director with Youi Insurance. She has a deep understanding of... More

Claudine Ogilvie is the Chief Information Officer for Jetstar and Non Executive Director with Youi Insurance. She has a deep understanding of strategy, risk, technology and innovation; and expertise in governance, transformation, marketing and Asia markets. Prior to Jetstar Claudine was CIO for Ridley Corporation; she managed KPMG’s Consumer and Industrial Markets business. She also held product management, sales operations and marketing roles for International SOS (Australia, NZ, PNG and Pacific Islands), British Petroleum (BP Australia) and Unipath (France).

Claudine is a graduate of the Australian Institute of Company Directors (GAICD). Claudine is an alumni of the Australia-ASEAN Emerging Leaders Program Kuala Lumpur, and an Asialink Leaders Program alumni (Melbourne University). She has a Bachelor of Business from the University of Technology Sydney, Australia (B.Bus) and a Diploma of Business Management from the Ecole Supérieur de Commerce Reims, France (Dip.Mgnt).

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Modernisation Transformation Leadership