Solving problems and alleviating daily pressures is the aim of most technologies, but ensuring that tech remains hassle free for the user is just as important.

Johny Agotnes, CIO at Bolton Clarke, says tech providers need to ensure they’re enabling people to solve problems rather than create barriers.

Speaking to ADAPT’s Senior Analyst Shane Hill at CIO Edge, Johny explains why tech services need to align with purpose of their users, and how he accomplishes this in the aged care sector at Bolton Clarke.

Contributors
Shane Hill Principal Research Analyst at ADAPT
Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​ He has over 20 years of experience in technology delivery... More

Shane manages ADAPT’s research agenda and is responsible for driving survey evolution.​

He has over 20 years of experience in technology delivery and market intelligence roles. This includes over six years serving technology and services providers at Gartner.​

Shane has deep knowledge of the UK and Australian markets, across financial services, government, professional services and energy/utilities sectors.​

As an IT services expert, he is equipped to advise organisations as they commoditise technology foundations to then differentiate through world-class experiences.​

Shane builds on this expertise to advise on practical ESG, data & AI, and the application modernisation strategies required to realise those aims.​

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Modernisation Customer Experience Data