In an interview with the Hon. Victor Dominello, NSW Minister for Customer Service and Digital Government, Jim Berry, CEO and Founder at ADAPT discusses innovation at scale.
The NSW Services app now has a 92% uptake and 5.52 million users.
According to Dominello:
Agility in culture and mindset at the start of our journey in 2013 enabled us to really become the largest start up in the country.”
Dominello championed digital transformation, demonstrating first-hand how technology can transform people’s lives for the better.
According to Dominello, establishing a digital identity system in Australia is the holy grail. It will usher in a new era of personalised services where individuals maintain control over their own data. A working digital identity scheme is more secure than having valuable credentials stored in government filing cabinets.
Digital infrastructure can no longer be the poor cousin to bricks and mortar infrastructure. Moving forward, it must be the main focus of our service delivery.
- Digital wallet: It is about embedding web three principles for individual control. The government does not control the data, it stays with you on your phone. The core unit of a democracy is the individual. So we need to give individuals more power and control of their data. This is not negotiable.
- Innovation at scale: In terms of structure, it is about separating the machine into bits. Centralising the command system, (the structure, so that we have oversight on all digital products and customer-facing products coming in and out), and aligning this system with the money pool, are the two drivers. You can move the machine if you have structure and money.
- Key philosophy: design big, build small and pilot test. Test, refine, test again, launch.