Following an in-depth survey of 110 Australian heads of data & analytics representing organisations responsible for 32% of Australia’s $1.8 trillion GDP and 1.4 million employees, local research and advisory organisation, ADAPT, has today released the results of its 2022 Data Edge survey.
Matt Boon, Director of Strategic Research, said:
Most innovation-based challenges can be reduced to a lack of understanding, with data being no exception. Businesses have become saturated by it, as their ability to collect it far outpaced their appetite to support, filter, and find the talent to manage it, leaving many with fast-growing heaps of information that they struggle to extract value from.
Companies that can modernise their data culture and architecture to provide leaders fast and accurate
insights will be rewarded with less waste, more effective employees, and happier customers through better experiences.”
Numerous challenges underscored by lack of confidence in data strategy
Just 41% of data & analytics leaders said they were confident in delivering on their data strategy, with 46% remaining neutral, and 13% of respondents saying they “weren’t confident”. According to Boon:
A lack of standardised data definitions, low prioritisation of data by the C-suite and a skills shortage compounded by low data
literacy has shaken the faith of executives in their ability to execute, compelling them to ask again how they should enable data-driven decision making”.
Low levels of data literacy key obstacle to optimised decision-making
The study revealed businesses struggling to harness data & analytics, with 64% of respondents quoting data across disparate systems and applications a key challenge to their strategies. 60% of executives also quoted a lack of data culture, along with legacy architecture (56%), a lack of data skills (53%), and a lack of ownership from business units (44%). According to Boon:
Despite a pandemic-driven desire to innovate, many companies are still struggling to do so, as lockdowns hampered our ability to have spontaneous conversations offering speedy issue resolution. In many ways, ‘innovation culture’ has fallen behind, post-pandemic.”
Significant skills gaps faced by data leaders as shortage bites
ADAPT’s study revealed the most sought-after professional skills in the data & analytics field, listed in order of greatest need: Data architects, data scientists, data professionals with management potential, and Machine Learning/AI specialists.
Matt Boon remarked on the skills shortage, which he said is being felt across almost every business unit:
We still have too much information with too little insight. Data automation needs to take on greater focus as a way to mitigate the impacts of the skills shortage, which isn’t going away any time soon.
While tech isn’t the answer to everything it can certainly help companies, many of which are still too reliant on human capital to overcome their data challenges.”
Investment priorities ranked
The number one investment priority for data & analytics leaders has been revealed as end-user data literacy training, with 73% of respondents intending to invest in the area over the next twelve months.
Significant interest was also found in self-service BI (Business Intelligence), data visualisation technology (69%), staff upskilling & training (69%), as well as governance, risk and compliance measures (66%). Mr. Boon said:
Organisational data culture is lacking, and analytics leaders are stumping up with measures to bolster data-literacy across the organisation, transforming their workforce into a unit capable of making data-driven decisions.”
Top business outcomes to achieve in next 12 months
Wide-ranging outcomes for achievement were present among respondents as they seek to fuel revenue and business growth (78% of respondents), enhance the customer experience (70%), lay the foundation for emerging technology (68%), improve the employee experience (63%) and create real-time dashboards for executives and Boards (61%).
We tend to think first about technical ways in which we can help teams make value of the data being produced, but such diverse goals ask data & analytics leaders to remember their ultimate objective: improving everyday experiences for both their employees and customers.
Prioritising activity using this mindset will help bring together issues which seem impossible to face all at once.”
Top success metrics for tracking data initiatives
ADAPT’s survey ranked the top success metrics being used by heads of data & analytics. They are, in order: Data quality, revenue, customer satisfaction, data governance, and accuracy. There is a positive correlation between the availability of good data and a strong data culture, according to Mr. Boon:
Faith in data is improved as its quality improves – an aligned approach with the idea of improving data quality at its heart will naturally improve an organisation’s willingness to use it”.