Dhivian Govender

I have more than 20 years of experience across multiple industries in both Australia and New Zealand with a varied background in data science, marketing, advanced analytics, strategic planning, process simplification and change management. The areas that I am passionate about include: building high performing teams; utilising systems and technology; and implementing a culture of data driven decision-making to optimise customer experience alongside commercial viability.

As Chief Data, Analytics and Strategy Officer, I oversee: the project management office dealing with strategic organisational transformation; the overall customer contact strategy (design and execution areas) with a particular focus on customer centricity by creating a seamless omni-channel customer experience; workforce management; customer and performance insight areas, data analytics and data science functions which inform strategy; and the reporting and data visualisation functions looking to empower end users with the right information to drive operational excellence.