The distributed workforce has created new visibility into the challenges, the risks, and the threats to trust that were already there.

According to ADAPT’s 2022 data, 53% of the workforce will be working from home on any given day.

At ADAPT’s Security Edge event, ServiceNow’s CISO, Ben de Bont shares how leaders can only be prepared for the risks of the expanding attack surface by uplifting employees’ awareness of security.

When measuring the success of security initiatives, the metrics Ben tracks are process efficiencies and automation to embed security within workflows.

Ben says the best way to communicate the necessity of security initiatives to the board is to provide urgency and context. For example, it should be the CEO’s decision whether to pay a ransom to a threat actor or not.

Contributors
Ben de Bont CISO at ServiceNow
Ben de Bont joined ServiceNow in July 2019 and currently serves as CISO. Mr. de Bont previously served as CISO for IBM... More

Ben de Bont joined ServiceNow in July 2019 and currently serves as CISO. Mr. de Bont previously served as CISO for IBM Cloud, CSO for HP Cloud, CISO for Myspace, and led Microsoft’s online incident response team.
Ben co-leads the Technology & Innovation Council for Business Executives for National Security (BENS), and as of 2017 has been a board and founding member of the Cybercrime Support Network (CSN).

In 2018, Ben was selected to participate in the Presidential Leadership Scholar Program, a joint initiative of the presidential centers of George W. Bush, William J. Clinton, George H.W. Bush, and Lyndon B. Johnson, merging leaders from across non-profit, military, public, and private sector fields to facilitate solutions to the nation’s most pressing issues.

Ben holds a Master’s and Bachelor’s degree in Computer Science from the Queensland University of Technology in Brisbane, Australia, his thesis in cryptography and encryption. Ben was named 2018 Queensland University of Technology Alumnus of the Year for Science and Engineering.

From 1997-2000 Ben served in the Australian Army.

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Shane Hill Principal Research Analyst
Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the... More

Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the specific needs of technology leaders in Australia and New Zealand.

Hill has worked in technology delivery and market intelligence roles for the past 15 years. His expertise encompasses automation, data science, and machine learning domains. He focuses on how emerging technologies will impact the business models, frameworks, and operations of end-user and vendor organisations.

Formerly of Gartner and with IT services experience across multiple jurisdictions, Shane has led business transformation, technology modernisation, vendor management, and advisory programs for leading consultancies, major corporates, government agencies, and boutique firms.

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Security Compliance Leadership