Solving problems and alleviating daily pressures is the aim of most technologies, but ensuring that tech remains hassle free for the user is just as important.

Johny Agotnes, CIO at Bolton Clarke, says tech providers need to ensure they’re enabling people to solve problems rather than create barriers.

Speaking to ADAPT’s Senior Analyst Shane Hill at CIO Edge, Johny explains why tech services need to align with purpose of their users, and how he accomplishes this in the aged care sector at Bolton Clarke.

Contributors
Shane Hill Principal Research Analyst
Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the... More

Shane Hill is part of ADAPT’s Strategic Research and Advisory team. As Principal Research Analyst, he produces pragmatic insights tailored to the specific needs of technology leaders in Australia and New Zealand.

Hill has worked in technology delivery and market intelligence roles for the past 15 years. His expertise encompasses automation, data science, and machine learning domains. He focuses on how emerging technologies will impact the business models, frameworks, and operations of end-user and vendor organisations.

Formerly of Gartner and with IT services experience across multiple jurisdictions, Shane has led business transformation, technology modernisation, vendor management, and advisory programs for leading consultancies, major corporates, government agencies, and boutique firms.

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Modernisation Customer Experience Data