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Alex Serrano

Leader - Pacific Information Security at Marsh McLennan


With over 20 years of experience in information security, technology governance, and organisational resilience, I am a leader in the field of cyber risk and business continuity. I hold an MBA and several professional credentials, including CISM, CGEIT, and MBCI, that demonstrate my knowledge and expertise in managing complex and dynamic cyber challenges.

As the Pacific Information Security Leader I report directly to the Global Mercer Chief Information Security Officer and provide strategic direction and oversight for information security and cyber risk management of the Mercer Pacific business. I work with senior stakeholders across the region to ensure alignment and compliance with global policies and standards, as well as local regulatory and contractual requirements. I also lead and support initiatives to enhance the cyber resilience and maturity of the organisation, such as conducting risk assessments, implementing controls, and advising on the development of plans, tests, training and awareness. My mission is to enable and protect the business from cyber threats, while delivering value and innovation to our clients.

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