Our Speakers Include

I am the Group Head of Consumer Bank at DBS Bank and a member of the DBS Group Management Committee. DBS, headquartered in Singapore, is a leading financial services group in Asia, recognized globally as the “World’s Best Bank” by Euromoney and Global Finance, and as the “World’s Best Digital Bank” by Euromoney.

I oversee the bank’s consumer business across the region, driving strategy, market development, and business performance across various markets and leading the expansion of our regional footprint. My responsibilities include driving the Consumer Bank’s digital transformation, developing new ecosystem partnerships, and leveraging DBS’s banking and technology capabilities to scale the consumer business.

I have over 30 years of international consumer banking experience. I joined DBS in 2018. Prior to that, I led ANZ Bank’s Consumer and Private Bank in the Asia Pacific region for 5 years. Before that, I spent 22 years at Citibank, where my last position was Consumer Bank Head for the Middle East and North Africa.

I currently serve on several boards within DBS. I am a Board Director at DBS Bank Taiwan, DBS Vickers Holding, and DBS Vickers Thailand. I also serve on the board of the DBS Foundation, overseeing sustainability efforts and championing social enterprises.

I am actively involved in various external boards and committees. I currently serve as Board Director and Treasurer at the Singapore Institute of Management. I am also a Governor on the Board of the Singapore International Foundation, supporting its mission to build enduring people-to-people ties for a better world. I am a member of the Strategic Advisory Council of the Singapore FinTech Association, contributing to the strategic growth and global expansion of the FinTech ecosystem.

Previously, I served as Director of the Board for ANZ’s subsidiaries in Cambodia, and Vietnam, and served as Director of Metrobank Cards Corporation in Philippines. I have held honorary positions at the National Volunteer & Philanthropy Centre (NVPC) and the Singapore Institute of Directors. I also served on the board of Tanglin Club for several years.

I was conferred the IBF Fellow Award for Consumer Banking in 2019. I am a regular keynote speaker at international conferences and business schools. I also teach in the Asia Financial Leadership Program, of which I am an alumnus.

Jen French is a senior leader at CommBank, where she leads initiatives to embed AI capability across one of the region’s most digitally advanced banks.

Working at the forefront of fintech innovation, Jen focuses on how AI can deliver better customer outcomes, enabling simpler, more intuitive, and more personalised banking experiences at scale. She is passionate about applying AI in ways that strengthen trust, enhance decision-making, and deliver meaningful real-world impact.

Her leadership spans the organisation, helping shift AI from experimentation to scalable, enterprise-wide value, with a strong focus on responsible, secure, and customer-centred implementation in a highly regulated environment.

With deep expertise in transformation and digital adoption, Jen has a distinctive ability to simplify complexity and connect strategy, technology, and execution through a human-centred lens.

As an Expert Partner and Chief Digital Risk Officer at McKinsey & Company, I lead digital risk for the firm’s Global Technology and AI function, as well as the Technology, Leap, and QuantumBlack practices. With deep experience across Europe, the Middle East, North America, Latin America, and Australia, I advise Boards and senior technology leaders—particularly in the public and social sectors—on navigating complex digital, cyber, and AI‑related risks. Based in London, I am recognised for bringing a strategic, cross‑sector perspective to digital risk governance and transformation.

Prior to joining McKinsey, I served as a Naval Flight Officer, Mission Commander, and Scientific and Technical Intelligence Officer in the U.S. Navy. I later held leadership roles as a Director in Position Services at Morgan Stanley and as a Program Manager at Proteus Technologies. I have previously earned certifications including Certified Scrum Master (CSM), Project Management Professional (PMP), and PMI‑ACP.

Bhaskar Katta is a recognised expert with ~3 decades of experience in Operations &Technology, Consumer Business, Strategy, Customer-centric design, and Digital with a successful track record in delivering meaningful transformations in financial services.

He is currently General Manager of Global Operations at Westpac, leading a team of over 6,500 employees. Formerly as General Manager at ANZ, Bhaskar brought his extensive background in digital transformation in the Deposits, Payments, and Wealth business for over 6 million customers and managing the wealth business partnerships. Prior to that Bhaskar was Regional Chief Operating Officer in Singapore covering over 20 markets across Asia & Pacific and leading a Digital-only bank initiative. He has also has~2 decades experience with Citi across Europe, Middle East and Africa living and working in India, UAE, Russia, Czech Republic &UK in COO, CEO (Consumer Bank) & MD roles.

Bhaskar holds an MBA from Sri Sathya Sai Institute of Higher Learning in India and an Executive Education from MIT covering Digital Business Transformation and is experienced in building and leading high performing diverse teams and has a track record for leading significant organisational transformations that achieve outstanding results.

Dawid Naude is a trailblazer in business, disruption, and innovation, shaping the future by translating AI’s potential into real world impact. Committed to making AI exciting, accessible, and impossible to ignore, he helps organisations to make every employee more productive, reimagine what’s possible, and achieve breakthrough innovation.

With a dynamic CV spanning consulting and leadership roles across digital, technology and innovation, Dawid is the proud Founder & CEO of Pathfindr. Named one of AFR BOSS’ Most Innovative Companies in its founding year, Pathfindr’s is now the fastest growing AI Accelerator in Australia.

An advisor to Government and industry bodies across APAC, Dawid is one of the region’s foremost AI innovators, educators, and implementers. With an infectious energy and a gift for making the complex feel simple, his keynotes have built a reputation for exciting audiences into action.

David began his career in 1987 coding enterprise software for ten years. He then founded an ASEAN data science firm and exited after ten years to then spend the next 20 years as an IT executive at ANZ Bank, DBS Bank in Singapore — which became the world’s best bank — and most recently he was the CTO of Westpac Bank.

Now he’s the founder of Activate, an organisation helping organisations become future-ready, an adjunct at UNSW where he chairs the AI Institute External Advisory, and an independent director and advisor to start-ups and multinationals.

Ajay has over 17 years of experience in the software industry, with a strong track record across the insurance, banking, and government sectors. Known for his ability to bridge the gap between technical teams and business stakeholders, Ajay acts as a conduit between strategy and execution. He has a deep interest in driving business transformation through emerging technologies and is currently focused on leading InfoTrack’s AI evolution journey through the delivery of MCP services. 

He began his career as a software engineer and has since acted in a range of roles, including Engineering Manager and Product Manager, giving him a well-rounded perspective across both technology and business domains. 

95% of enterprise AI pilots never reach production.

Not because the models are weak. Because organisations are delivering probabilistic AI systems using delivery disciplines built for deterministic software.

The result:
— Agents that demo beautifully but collapse in production
— Ownership that fragments the moment a pilot scales
— Governance that reacts too late
— Unit economics that turn negative
— No one accountable for how AI behaviour evolves after go-live

This is the pilot-to-production gap. The single biggest barrier to enterprise AI value today. I am building the discipline that closes it.

WHAT I DO

I am building the discipline of Enterprise Agentic AI Systems Delivery — the methodology, governance, and role clarity required to take AI agents from pilot to reliable production at enterprise scale.

This work is grounded in two proprietary frameworks:

— AI ROF (AI Role Operating Framework) — redesigning role accountability so humans and AI agents operate with clear ownership, decision rights, and escalation paths
— ICE (Intelligence-Centred Enterprise) — an operating model where intelligence is a practice, not a product. Built around a metabolic loop: Sense, Reason, Act, Learn

Matthieu Sors is a strategic technology and transformation leader with deep expertise in customer success, enterprise delivery, and large-scale business transformation. As Senior Director of Customer Success, Delivery & Transformation for APAC at Planview, he works with organisations to align strategy with execution, helping leaders navigate complex change and deliver measurable business outcomes. 

With extensive experience across transformation consulting, agile delivery, SaaS platforms, and operating model design, Matthieu specialises in helping organisations modernise how they prioritise, govern, and execute digital and technology investments. 

Known for combining strategic vision with practical execution, Matthieu is a trusted advisor to senior executives on transformation roadmaps, value realisation, and the adoption of data-driven and AI-enabled ways of working. 

Rafi Katanasho, Dynatrace’s APAC Chief Technical Officer and VP of Solution Sales, is responsible for working with users and prospective customers to identify and communicate IT best practice. Within this role, he leads Dynatrace APAC solution and sales engineering organisation to drive strategic new business opportunities for the Dynatrace Digital Performance Platform, the industry’s leading platform for delivering user and application insights to accelerate digital success.

Based in Sydney Australia, Rafi joined Dynatrace in 2007 and has more than 20 years’ experience in the IT industry focusing on Business, Application and IT Service Management. His experience includes a number of Australian based technology startup innovators. Prior to joining Dynatrace, he held senior management at Proxima Technology, a technology startup that pioneered the area of Business Service Management. He is a recognised thought leader and has published many articles, white papers and is a regular industry keynote speaker and commentator in IT and business publications.

Dedicated executive leader and professional with a strong focus on driving the growth of the Digital Economy across various markets, sectors, and organizations. Throughout my career, I have worked with renowned companies such as Yahoo!, AOL, The Economist, and News Corp, and in recent times, within the Financial Services industry, including Insurance Australia Group and ASX.

My expertise lies in cross-sector skills and experience, with a specific emphasis on the ecosystem that forms the foundation of our digitally-driven world today.

Key areas of my proficiency include:

Organizational and Digital Transformation: Deep understanding of driving and implementing transformative initiatives within organizations to adapt to the digital landscape.

Digital Product Vision, Strategy, and Execution: Formulating and executing comprehensive product strategies, from envisioning the product’s future to developing roadmaps and overseeing successful execution.

Product Management: Extensive knowledge and experience in effectively managing and overseeing product development processes and lifecycles.

Customer Platforms, Data, Analytics & Cloud: Leading strategically and operationally customer-centric platforms, data, analytics, and cloud technologies to drive business growth and enhance customer experiences.

Customer-centric Organizational Change: Specialization in facilitating customer-centric organizational change, fostering a culture that prioritizes customer needs and satisfaction.

Corporate Innovation: Proven track record of driving innovation within corporate environments, identifying opportunities for growth and implementing innovative solutions.

Team Building & Empowering: Exceptional, proven skills in building high-performing teams and empowering individuals to reach their full potential.

I am driven by my passion for building the Digital Economy and my commitment to creating a digital-first world. My diverse skill set and extensive experience enable me to contribute significantly to organizations aiming to thrive in the digital landscape.

Toby Allen is a Solutions Engineer at Okta focussed on enabling simple secure access to technology everywhere powered by Identity. While working in the communications space for 15 years he developed a keen interest in security, particularly in his 5 years working with communications APIs at Twilio and is a CISSP and CCSP. In 2022 he transitioned into the security space at Okta with Identity as the core enabler of Zero trust and secure access. Holding both an MBA and multiple technical certifications he is able to bridge the gap between executives and technical teams to deliver value to his customers.

Ginny Roy is Senior Manager, Strategic Sales for Auth0 at Okta, leading go-to-market strategy across key industries including telecommunications, energy, healthcare, transport, and professional services. 

With deep experience advising enterprise organisations on technology and business priorities, Ginny works closely with leaders to strengthen customer identity, security, and digital trust. She specialises in helping organisations deliver secure, seamless digital experiences while navigating increasingly complex risk and regulatory environments. 

Before joining Okta, Ginny spent several years leading high-performing teams supporting some of ANZ’s largest enterprises through technology strategy and advisory, bringing a strong understanding of executive priorities, digital transformation, and customer-centric security outcomes. 

Partnering with large enterprises to deploy Agentic AI and intelligent automation across core systems - improving operational execution, process reliability, and governance at scale.

Lee has worked in automation for over 7 years and has witnessed incredible growth in the field, especially in the last 3 years with the advent of generative AI. He also has extensive experience in data and analytics, and ERP implementations. He has over 30 years of experience in the IT industry, working with customers across a broad range of industries. 

Dawn Henry leads Storyblok’s Asia-Pacific business, working with enterprise organisations across the region to rethink how they architect and deliver digital experiences in an era of increasing complexity and customer expectation.

With more than a decade embedded in the ANZ digital transformation landscape, Dawn has worked alongside some of the region’s most complex organisations, spanning government, higher education, and large enterprise, through significant shifts in how they engage customers and manage content at scale. Her experience across more than five CMS platforms has given her a front-row seat to what separates organisations that successfully modernise their digital foundations from those that stall and it almost always comes down to whether the underlying architecture can support the speed and flexibility the business actually needs.

At ADAPT Digital & AI Edge, Dawn brings a practitioner’s perspective on what unified experience architecture looks like in practice — and why getting the content layer right is foundational to everything from personalisation and agentic workflows to the kind of seamless, trust-building experiences that keep customers coming back.

Mark is Head of APJ Go-To-Market at Canva, leading enterprise sales and GTM across Asia-Pacific and Japan from Sydney. He runs a 21-person team of AEs and BDRs and leaders building Canva’s enterprise motion in the region from the ground up. 
Before Canva, Mark spent years in enterprise SaaS across APAC, including a senior leadership role at Stripe. He’s a British-Australian who’s spent most of his career helping fast-growing tech companies land and scale with their biggest customers. 

Jackie Hill is Canva’s Marketing AI Lead, passionate about designing systems that make creativity easier and more impactful for real people. She works with Canva’s marketing teams to move beyond AI experimentation and build it into every stage of how they work, driving AI adoption, measurement and change across the global marketing function. Jackie speaks regularly on what it really takes to transform a world-class marketing team in the new era of AI-powered creativity.

Mark Cameron is CEO of Alyve, a digital and AI advisory firm focused on helping organisations harness technology to create better outcomes for people, customers, and communities.

With over two decades of experience at the intersection of digital innovation, data, customer experience, and business transformation, Mark works with leaders to turn emerging technologies, including AI, into practical, measurable value. He is a recognised advisor on AI strategy, digital transformation, and innovation, helping organisations navigate change while remaining human-centred in their approach.

Mark also contributes to executive education in digital transformation and regularly advises enterprise and government leaders on AI adoption, business reinvention, and future-ready operating models.

As Co-Founder of Sovereign AI, I advocate for responsible, transparent, and locally developed AI that drives innovation and strengthens Australia’s digital resilience.

With more than 35 years of corporate experience, I combine futurist thinking with commercial pragmatism to make complex technologies accessible and actionable.

Author of The AI Empowered Customer Experience (Amazon, 2023) and Australian representative at the 2025 AIFOD Forum held at the UN in Geneva.

David is a former CIO and CISO with over 20 years of global leadership experience across financial services, insurance, and technology risk. His roles at Macquarie Group, HSBC, MetLife Japan, and in advisory positions within fintech and cybersecurity ecosystems have shaped his deep expertise in cyber resilience, digital transformation, IT risk management and value realisation.

Jim is known for exceeding expectations in execution.His entire career has been spent connecting the right people at the right time in roles across Europe and Asia Pac. ​
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He founded ADAPT to deliver quality outcomes with integrity - with a vision to help Australia thrive commercially, now and for the future.To enable that, Jim leads ADAPT’s mission to connect, inform and equip our local business and tech leaders. ​
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At the centre of agenda creation and strategic partner management for two decades, Jim is uniquely experienced to be the voice of the end-user, the customer and the vendor. ​
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He satisfies C-suite attendees with all agendas across ADAPT Edge events. He also regularly presents “Know your Customer” webinars and guides the world’s largest vendors with their GTM and content strategies.​
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Through entrepreneurial product development and a servant leader mentality with his team and clients, ADAPT grows annually with clearly differentiated value for all stakeholders.

Gabby’s primary role is managing ADAPT’s overall strategy for Data Analytics. He has extensive experience in using data to identify trends in technology that help shape Australian organisations. Utilising modern Data Science techniques, he provides ADAPT and their customers with confidence in the accuracy and validity of the information used for ADAPT’s Research, Advisory, and Events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT Events. In round table discussions, he specialises in using statistics to initiate thought-provoking discussions. Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are: ​

• Advanced AI and ML practices, including AI ethics.​
• Building models to benchmark and predict IT performance.
• End-user behaviour and human-centred design.​
• Cross-functional team design and value, such as DevSecOps.​

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data