Agenda

Tuesday, 22 October 2024

“Digital Product Excellence, Digital Experience & the Power of the X-Team”

Please note that 1:1 meetings will be running throughout the day.

07:45 - 08:30

Registration & Check-In

Take your seat in the keynote room.

Jim Berry

CEO & Founder at ADAPT

About

Jim founded ADAPT with a vision to help Australia thrive commercially, now and for the future.  To enable that, Jim leads ADAPT’s mission to connect, inform and equip our local business and tech leaders.

Leading the development of ADAPTs agenda’s and content strategy whilst also advising executive leadership teams from global technology service providers, Jim is uniquely experienced to be the voice of the end-user, the customer and the vendor.

Bringing his deep knowledge of the local market, Jim regularly presents “Know your Customer” webinars and guides the world’s largest vendors with their G-T-M and content strategies.

Through entrepreneurial product development and a servant leader mentality with his team and clients, ADAPT grows annually with clearly differentiated value for all stakeholders.

08:30 - 08:45

Welcome to the 9th Digital Edge: Digital Product Excellence, Digital Experience & the Power of the X-Team

Jim Berry - CEO & Founder at ADAPT Read More

Global sales are moving online and revenues from digital products will boom. With this arrives an explosion in apps, data, systems – driving new management challenges and opportunities.

Meanwhile, customer and employee expectations are reaching new heights – Conversational AI is ready to boom – along with desire for trust, experience, and personalisation.

So, it’s time for optimal digital experience – but the operating models, products and structures of the past will not meet this evolving speed, or needs for innovation, CX and UX.

In response, nimble organisations are evolving cross-functional disciplines and X-teams, uniting product, engineering, support, marketing, data, IT, and C-suite to align strategy, roadmaps, and services.

Join us at Digital Edge 2024 to debate how to tackle these huge tasks and lead meaningful change. All so much easier said than done.

Gabby Fredkin

Head of Analytics & Insights at ADAPT

About

Gabby’s primary role is managing ADAPT’s overall strategy for Data Analytics. He has extensive experience in using data to identify trends in technology that help shape Australian organisations. Utilising modern Data Science techniques, he provides ADAPT and their customers with confidence in the accuracy and validity of the information used for ADAPT’s Research, Advisory, and Events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT Events. In round table discussions, he specialises in using statistics to initiate thought-provoking discussions. Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are: ​

  • Advanced AI and ML practices, including AI ethics.​
  • Building models to benchmark and predict IT performance.​
  • End-user behaviour and human-centred design.​
  • Cross-functional team design and value, such as DevSecOps.​
08:45 - 09:05

ADAPT Research: Operationally Excellent and AI Ready

Gabby Fredkin - Head of Analytics & Insights at ADAPT Read More

ADAPT’s research and advisory team reveal the latest local fact-based insights from over 500 detailed 2024 surveys from our region’s top CIOs, CISOs, CTOs Heads of Data and Digital. This session will assist you in comparing the resource allocation, investment priorities and unique challenges of Australian Digital and Product leaders for you to benchmark and validate your priorities and thinking.

Gabby will reveal the core findings distilled from your aggregated pre-event surveys and examine the CX, Product, Data, AI and digital strategies that are generating value.

Tenar Larsen

Head of People & Performance, Executive Programs

About

Tenar has spent the last 18 years working in sales, running her own company consulting to corporate Australia around Workplace Wellness / Employee Experience and now she finds herself back over on the dark side as an employee, part of a well oiled machine – and loving it! As a Senior Manager of the ADAPT Advisory team, Tenar runs the team that fulfils over 60 private advisory events each year across Asia Pacific. Tenar build genuine relationships quickly and easily, loves connecting people, finding out how to solve a problem and then delivering.

09:05 - 09:10

Get an Edge: Making the Most of Your Day

Tenar Larsen - Head of People & Performance, Executive Programs Read More

Ryan Brosnahan

Chief Transformation Officer at Bendigo & Adelaide Bank

About

At Bendigo and Adelaide Bank, Ryan Brosnahan is responsible for driving the Group’s digital transformation program, a key enabler of the bank’s strategy. He is privileged to lead a talented team across the bank’s digital, data, payments, and technology functions.

With more than 20 years of international experience in the financial services industry in Australia, New Zealand, and the United Kingdom, Ryan has led complex growth and transformation change initiatives across multiple functions and businesses in financial services.

Ryan is passionate about harnessing the power of technology to improve the way we live and work, driving improvements in customer experience, business operations, and performance.

Byron Connolly

Head of Programs & Value Engagement at ADAPT

About

Byron is a highly experienced technology and business journalist, editor, corporate writer, and event producer.

Prior to joining Adapt, he was the editor-in-chief at CIO Australia and associate editor at CSO Australia. He also created and led the well-known CIO50 awards program in Australia and The CIO Show podcast.

Byron creates valuable insights for our community of senior technology and business professionals that help them reach their organisational and professional goals. He has a passion for uncovering stories about the careers and personal philosophies of Australia’s top technology and digital executives.

When he is not working, Byron enjoys hot yoga, swimming, running, and spending time with his family.

09:10 - 09:50

Bendigo & Adelaide Bank: Transformation in Action & Lessons Learned

Ryan Brosnahan - Chief Transformation Officer at Bendigo & Adelaide Bank Byron Connolly - Head of Programs & Value Engagement at ADAPT Read More

Ryan joined Bendigo and Adelaide Bank in 2019 and is responsible for driving the Group’s digital transformation program, and leading the digital, data, payments and technology functions.

With more than 20 years’ international experience in the financial services industry in Australia, New Zealand and the United Kingdom, Ryan has led complex growth and transformation change initiatives across multiple functions and businesses in financial services and has a deep passion for harnessing the power of technology to improve the way we live and work.

Prior to Bendigo and Adelaide Bank, Ryan held Executive responsibility for key portfolios, including enterprise-wide transformation, technology, strategy, operations and risk at ANZ.

Ryan will share his lessons learned related to the theme of product excellence and digital team performance.

Richard Oldham

Technical Director, Australia & New Zealand at Kore.ai

About

Richard Oldham is the Technical Director for Australia & New Zealand at Kore.ai.

Through his 25+ year career, Richard’s extensive experience in developing and positioning a broad portfolio of solutions allows him to speak to technical and business stakeholders to find the right technology fit for an enterprise’s requirements.

Responsibilities during his career includes working with clients on technology strategy and business development, partner business development as well as technology enablement and software development.

Over the last 7 years, Richard’s focus has been within the Conversational AI industry and he’s passionate about the opportunity and efficiencies that AI can bring to our region.

09:50 - 10:20

Navigating the Five Stages of AI Maturity for Enhanced Customer Experience

Richard Oldham - Technical Director, Australia & New Zealand at Kore.ai Read More

Join Richard Oldham, Technical Director ANZ of Kore.ai, for an insightful keynote on the AI maturity journey.

Richard will present a practical roadmap that guides organisations through the five key stages of AI maturity, from traditional on-premise contact center systems to the cutting-edge implementation of autonomous AI at enterprise scale. Whether you’re just beginning your AI journey or preparing to deploy advanced AI solutions, this session will provide actionable insights to help you elevate your customer and employee experience strategy.

10:20 - 10:40

Morning Break

Refreshments, Snacks & Connections

Michelle Dennedy

Chief Data Strategy Officer at ABAXX Technologies Inc

About

Michelle was VP & Chief Privacy Officer at Cisco as well as McAfee, where she raised awareness and create tools to promote privacy, quality, respect, trust, and asset-level possibilities for data. As a visionary in the field of privacy and the IT industry, she brings together multifaceted approaches that provide real privacy protections to drive business value. A licensed attorney, Michelle led security and privacy initiatives, ranging from regulatory compliance, privacy engineering, advocacy and education efforts, and litigation. She is the co-author of ‘The Privacy Engineer’s Manifesto: Getting from Policy to Code to QA to Value.’

10:40 - 11:10

The 9 Steps for Digital & Product Leaders To Succeed With Data Governance

Michelle Dennedy - Chief Data Strategy Officer at ABAXX Technologies Inc Read More

We now live in a world where bad data means bad CX which means customer churn, making all responsible for good Data Quality and Governance frameworks.

Meanwhile “Transformation” is about efficiency and “Product” is a monetisation play – all of which can be driven by better Data Governance.

Michelle will share 9 steps to improve the people, process, and tech components of data frameworks – including an example which saved an organisation $8 Billion.

Talking on how to incorporate privacy into your digital and product efforts, and how to get the most out of your work.

  • Ensuring the compliance of new digital products dual impact authentication
  • Managing data governance and communication between C-level and cross functional groups
  • How to get the metrics in place to control risk and data impact of AI
  • Frameworks to improve and articulate consistent 3rd party privacy management to save churn.
  • How to measure up from your data teams? What to present to the Board?
  • Building a data culture of stewards and literacy for operational efficiency

Michelle was VP & Chief Privacy Officer at Cisco as well as McAfee, where she raised awareness and create tools to promote privacy, quality, respect, trust, and asset-level possibilities for data. As a visionary in the field of privacy and the IT industry, she brings together multifaceted approaches that provide real privacy protections to drive business value.

A licensed attorney, Michelle led security and privacy initiatives, ranging from regulatory compliance, privacy engineering, advocacy and education efforts, and litigation. She is the co-author of ‘The Privacy Engineer’s Manifesto: Getting from Policy to Code to QA to Value.’

Adam Dinneen

Director, Sales Engineering APAC at WalkMe

About

Adam Dinneen brings more than 15 years of experience working in business and technology roles. Throughout his career, he has excelled in digital product development, technical presales, and leading projects that generated business and customer value using a broad range of technologies and delivery methods.

With a passion for delivering great digital experiences that meet the product vision, business objectives and user needs, Adam is skilled at collaborating with business, design and development teams, as well as building strong stakeholder and customer relationships.

11:10 - 11:30

Navigating AI Transformation with Digital Adoption

Adam Dinneen - Director, Sales Engineering APAC at WalkMe Read More

AI transformation is the biggest change to how we work in our lifetime.

But just like digital transformation, AI transformation success is far from guaranteed. When applications, workflows and the people using them constantly change, how do you adapt to maximise impact? Digital adoption is the answer.

See our live demonstration of WalkMe(X), the only copilot that has the context to meet every user with the next best action for any workflow, across any application.

Joshua Burkhow

Chief Evangelist at Alteryx

About

As the Chief Evangelist, Joshua Burkhow helps analysts, managers and executives see the value of analytics in just about every aspect of their day-to-day decision making. He balances being both an expert and a practical solutions- oriented user and loves to highlight how automation and productivity can be a basis for delivering amazing outcomes. Joshua’s passion, excitement and raging optimism for analytics and data science have propelled his career from day one and allowed him to see practitioners of all levels change the world for the better.

Prior to joining Alteryx, Joshua held a variety of engineering and analyst roles, leading up to being a Global Solution Architect Director at PricewaterhouseCoopers.

Joshua spent more than five years in the United States Marine Corps, ultimately holding the rank of Sergeant.

11:30 - 11:50

From AI Table Stakes to Meaningful Change: Strategies to Drive Positive Impact

Joshua Burkhow - Chief Evangelist at Alteryx Read More

AI is no longer a nice-to-have—it’s a business imperative. Executives who limit themselves to merely understanding or experimenting with AI risk falling behind. Now is the time to move beyond the basics of AI adoption and start driving meaningful, scalable change that boosts your bottom line and secures your company’s future. In this session, Joshua Burkhow—Chief Evangelist at Alteryx and author of The Definitive Guide: Alteryx Designer—will give you strategies that will help you stop dabbling in AI and start delivering real value. Learn the strategies to turn your AI investments into true business transformation and walk away with a clear roadmap for success.

11:55 - 12:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Glenn Carmichael

Head of Tech Strategy at Telstra

About

Glenn Carmichael is responsible for the Design strategy at Telstra Purple, a tech consultancy that delivers digital transformation for Australian and global businesses. He is an optimistic futurist who is passionate about understanding how technology will impact people’s work and lives, and how we can play a role in shaping, building and helping them to adopt it.

Glenn believes designing with a human-centered approach creates technology solutions that deliver better outcomes. Creating tools that people want to use, that make the cutting edge natural to engage with, and helping all people embrace and adopt these tools by designing with accessibility and inclusion in mind from the outset.

He’s passionate and invested in the next generation of designers, teaching at General Assembly for the past 5 years and regularly guest speaking at UTS and RMIT to interaction design students.

Amanda Pitcher

Principal Consultant at Telstra

About

Amanda Pitcher is a Principal Consultant in strategy, innovation, and design at Telstra Purple, working collaboratively with clients – and their staff and customers – to drive experience innovation.

While working at Telstra Purple Amanda has led innovation and transformation projects for clients from a diverse range of verticals – from the Australian Defence Forces to the Big Four banks, national enterprise organisations, state police forces, and social housing providers. 95% of products and services launched every year will fail, and Amanda’s passion is ensuring that the products and services our clients launch are in the 5% success category.  

Tim Hope

Chief Technology Officer at Versent

About

Tim Hope is a seasoned leader and CTO executive at Versent with a passion for enterprise transformation. Over his 20-year career, Tim has engaged with the financial services industry, public sector and corporations to support their adoption of emerging technologies. Tim leads the Versent Solution and Advisory capability ensuring that Versent’s offerings deliver connect with the evolving market to drive customer outcomes and growth for Versent. Tim has been an integral part of Versent’s journey, guiding the born-in-the-cloud consultancy through remarkable growth since its inception.

Roundtable 1

Driving Innovation with Design: Telstra’s Game-Changing Strategies for Customer Success

Glenn Carmichael - Head of Tech Strategy at Telstra Amanda Pitcher - Principal Consultant at Telstra Tim Hope - Chief Technology Officer at Versent Read More

Telstra is at the forefront of innovation, inspired by design to ideate, plan, and build best-in-class tools that people love. These tools not only enhance the way people work but also set new industry standards and benchmarks. However, the challenge often lies in collaborating effectively with clients to solve problems in a cohesive and innovative manner that genuinely meets their needs. In this session, you’ll discover how Telstra leverages contextual research and design sprints to showcase what’s possible for our customers. We’ll also delve into the transformative impact of AI on customer service and digital transformation, highlighting game-changing examples that drive deep employee advocacy and customer success.

Brian D’Souza

Head of Solutions Engineering, Slack ANZ at Salesforce

About

Brian D’Souza is the Head of Solutions Engineering for Slack ANZ at Salesforce, where he leads a high-performing team focused on helping organisations optimize their workflows and scale through the power of Slack’s collaboration tools. With over a decade of experience at the forefront of Slack’s evolution and in companies promoting tranformation. Brian has successfully guided numerous enterprises, from startups to industry giants, in transforming their operations through innovative integrations, AI-driven solutions, and seamless customer experiences. Companies include: Canva, Atlassian, Macquarie, Government Agencies, his expertise also extends beyond the shores of Australia and New-Zealand, also including the US, UK, ASIA and India.

A recognized leader in digital transformation and workflow automation, Brian’s deep expertise helps companies of all sizes maximize their productivity and efficiency.

His thought leadership extends to keynote presentations where he shares practical insights on the future of work, focusing on the intersection of technology, collaboration, and business growth.

Brian’s passion for technology is also evident in his personal interests, including piloting dones and aircraft , geeking out on DIY projects , and mentorship where he continually seeks new challenges to explore and solve.

Stephanie Hooppell

Head of Customer Success ANZ at Slack from Salesforce

About

Stephanie Hooppell is the Head of Customer Success for Slack across ANZ & ASEAN at Salesforce, a team focused on helping organisations transforming how people, technology, and data work together to drive business outcomes. With a foundation in consulting, Stephanie has led many complex business and technology transformation programs across industries from established enterprises to high-growth startups.

Throughout her career, Stephanie has built a reputation for helping organisations unlock their productivity potential in fast-paced environments to drive sustainable growth. She is deeply engaged with the evolving future of work, particularly exploring how AI and collaboration tools are reshaping business productivity and culture. Stephanie partners with executives to optimise operations and foster workplaces that are inclusive, agile, and innovative. She brings a wealth of expertise to conversations on creating the conditions for sustained success in an ever-changing business landscape and creating the workplace of tomorrow.

Roundtable 2

The Future of AI in the Workplace: Strategies for Driving Adoption and Productivity

Brian D’Souza - Head of Solutions Engineering, Slack ANZ at Salesforce Stephanie Hooppell - Head of Customer Success ANZ at Slack from Salesforce Read More

AI transformation requires balancing technological advancements with employee readiness. Despite executive urgency, many employees remain hesitant to adopt AI tools. Insights from Slack’s latest Workforce Labs Research highlights key barriers preventing widespread experimentation and use of AI in the workplace.

To accelerate adoption, leaders must focus on fostering a culture that encourages innovation and provides clear support for AI integration. Addressing employee concerns and offering practical guidance can help unlock AI’s full potential, enhancing productivity across teams. As AI continues to evolve, the role of AI agents in the enterprise will expand, reshaping the future of work. Ensuring that teams are equipped with the right tools and knowledge will be crucial for success in this dynamic landscape.

We will explore the topic of “The Future of AI in the Workplace: Strategies for Driving Adoption and Productivity” where we’ll be discussing:

  • What are the key barriers preventing employees from adopting AI tools in their daily workflows, and how can these concerns be addressed?
  • How can leaders create an environment that encourages innovation and supports AI integration across teams to improve overall productivity?
  • What role will AI agents play in the future of enterprise operations, and how can organisations prepare for this shift?

Byron Connolly

Head of Programs & Value Engagement at ADAPT

About

Byron is a highly experienced technology and business journalist, editor, corporate writer, and event producer.

Prior to joining Adapt, he was the editor-in-chief at CIO Australia and associate editor at CSO Australia. He also created and led the well-known CIO50 awards program in Australia and The CIO Show podcast.

Byron creates valuable insights for our community of senior technology and business professionals that help them reach their organisational and professional goals. He has a passion for uncovering stories about the careers and personal philosophies of Australia’s top technology and digital executives.

When he is not working, Byron enjoys hot yoga, swimming, running, and spending time with his family.

Roundtable 3

ADAPT and Transform Digital Delivery by Shifting From a ‘Project to Product’ Approach

Byron Connolly - Head of Programs & Value Engagement at ADAPT Read More

Some of Australia’s most well-known organisations – the likes of Telstra and Service NSW – are transforming the way they deliver digital products and services to a new generation of tech-savvy citizens.

At the heart of this change is a shift from adopting traditional ‘waterfall’ IT project methodologies to more flexible product models that enhance digital delivery by fostering continuous improvement and a laser focus on customer needs.

Unlike long-established project frameworks, which focus on fixed timelines and budgets, a product approach prioritises long-term value creation and customer satisfaction.

Join ADAPT analysts at Digital Edge to discuss how this product methodology can be used across your organisation to help you deliver digital products faster and maintain their longevity.

12:55 - 13:55

Peer Networking Seated Lunch

Join us for relaxed peer networking and great food, in the Hilton Glass Restaurant.

Dawid Naude

CEO & Cofounder at Pathfindr

About

Leading Pathfindr, Australia’s leading AI consultancy, and prior to that led Accenture’s Generative AI Technology team for ANZ. Previously a long career in innovation, cloud, SaaS, analytics for industry, startup and major consulting. Dawid has worked with Australia’s most renowned brands on their innovation agenda before starting Pathfindr to make this skillset available to the Australian market. 

13:00 - 13:55

Lunch Roundtable: If You Think It’s About AI, You’ve Missed the Point

Dawid Naude - CEO & Cofounder at Pathfindr Read More

Discover how Australia’s most iconic brands are achieving real and disruptive results with AI and automation. In this roundtable tailored for C-suites looking to make bold moves in their industry, we’ll explore how to create an actionable AI roadmap, typical quick wins and how long they take to deliver, and the handbrakes that might stop you from going live. This isn’t about the art of the possible; this is about what projects are making it to production and the lessons learnt along the way.

13:55 - 14:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

George Harb

Managing Director at OpenText ANZ

About

George Harb is responsible for driving growth of OpenText in the ANZ region. In addition to leading the business in the ANZ region, as an experienced B2B integration and software business leader, he has been spearheading the Business Network unit for OpenText within the Asia-Pacific region. In both roles he works with customers and partners to help them derive value from OpenText’s offerings and solve business challenges. Having joined in 2016, George has held a number of senior sales leadership roles at OpenText. As an internationally experienced business executive, he has spent significant time residing overseas and working with customers across Asia and Southern Africa, his appointment at OpenText bringing him back home to Australia. With over 20 years of experience in Technology, B2B integration and Software (On and Off Cloud) sales leadership, he has a proven track record in accelerating growth, delivering improvements in operational efficiency and raising customer satisfaction. George’s expertise lies in helping companies transform in a digital first world.

Luke Horan

Lead Solution Consultant at OpenText ANZ

About

As Lead Solutions Consultant for Digital Experience Solutions at OpenText, Luke Horan is helping government and enterprise organisations develop and transform the way they communicate, interact and brand themselves with their customers and citizens. 
 
Luke has held a number of roles globally throughout his career, across diverse industry sectors and technology landscapes (Mainframe through to SaaS). This has allowed him to understand the business, technical and personal challenges that customers face. Luke is passionate about problem solving and challenging with a different mindset. He has been with OpenText for 13 years, transitioning from Professional Services into Solutions (presales) Consulting where he continues to help customers understand and realise the true value that OpenText solutions provide. 

Roundtable 4

Mastering the "Total Experience”: The Key to Unlocking Seamless Customer Journeys

George Harb - Managing Director at OpenText ANZ Luke Horan - Lead Solution Consultant at OpenText ANZ Read More

Attracting and retaining top employees is as crucial as building customer loyalty for driving success. Fortunately, the tools and techniques from Customer Experience (CX) can enhance Employee Experience (EX). Many global companies are adopting this approach, resulting in increased productivity, higher employee satisfaction, and improved customer service.
Join this session with peers and OpenText speakers to explore how we can implement a Total Experience strategy that addresses both employee and customer experiences holistically. We’ll discuss creating a shared digital experience that fosters loyalty and growth through relevant, personalised communications.

Key topics include:

  • Challenges in experience delivery, such as disjointed processes, lack of clear insights, and digital employee experiences that hinder productivity.
  • Integrating employee experience (EX), operational experience (OX), and customer experience (CX) for better business outcomes.
  • Using business, employee, and customer data to deliver personalised experiences.
  • Driving loyalty and growth through relevant, inspiring, and compliant digital experiences that are frictionless, omnichannel, and data-driven.

Mark Pesce

Partner at  Wisely AI

About

Mark Pesce co-invented the technology for 3D on the Web – laying the foundations for the metaverse – has written nine books, including “Getting Started with ChatGPT and AI Chatbots”, was for seven years a judge on the ABC’s The New Inventors, founded postgraduate programs at the University of Southern California and the Australian Film Television and Radio School, holds an honorary appointment at Sydney University, is a multiple-award-winning columnist for The Register, pens another column for COSMOS Weekly, and is professional futurist and public speaker. Pesce hosts both the award-winning ‘The Next Billion Seconds’ and ‘This Week in Startups Australia’ podcasts, Pesce brings his skills as a futurist and bridge-builder to organisations such as the G20 and World Bank, and to diverse sectors of the economy, including business ranging from CBA, Essential Energy and Endeavor Group, while also mentoring startups working at technology’s bleeding edge.

Drew Smith

Partner at Wisely AI

About

For over 15 years, Drew Smith has worked as a C-level design strategist and management consultant at the intersection of technology, business and culture.

With a grounding in ethnographic research and human-centred design, he specialises in decoding our behaviour and what influences it, translating this insight in to opportunities for innovation and transformation.

He’s worked in-house at places like Westpac and Geely, for boutiqe consultancies like ?What If! Innovation and Tobias, and in leadership roles at global management consultancies like EY and Accenture.

His clients have included Barclays, Lloyds Banking Group, Jaguar Land Rover, Astra Zeneca, Novo Nordisk, Volvo Cars, Heineken, Vodafone, Visa, and more than a few others.

Roundtable 5

Getting to ROI with AI

Mark Pesce - Partner at  Wisely AI Drew Smith - Partner at Wisely AI Read More

With so much hype surrounding AI in the enterprise, defining a path to ROI can be challenging. Wisely AI will bring you back to basics, sharing stories of enterprises setting themselves up for success with sustaining and transforming AI-driven innovations.

Working with live case studies from Wisely AI, we will explore practical approaches to:

1. Measure organisational readiness and capacity for AI-driven transformation, and articulate a strategic plan to develop AI-driven applications that deliver ROI.
2. Understand the difference between sustaining and transforming innovation in AI.
3. Identify roadblocks and accelerators of successful innovation in enterprise AI.

Byron Connolly

Head of Programs & Value Engagement at ADAPT

About

Byron is a highly experienced technology and business journalist, editor, corporate writer, and event producer.

Prior to joining Adapt, he was the editor-in-chief at CIO Australia and associate editor at CSO Australia. He also created and led the well-known CIO50 awards program in Australia and The CIO Show podcast.

Byron creates valuable insights for our community of senior technology and business professionals that help them reach their organisational and professional goals. He has a passion for uncovering stories about the careers and personal philosophies of Australia’s top technology and digital executives.

When he is not working, Byron enjoys hot yoga, swimming, running, and spending time with his family.

Roundtable 6

ADAPT and Transform Digital Delivery by Shifting From a ‘Project to Product’ Approach

Byron Connolly - Head of Programs & Value Engagement at ADAPT Read More

Some of Australia’s most well-known organisations – the likes of Telstra and Service NSW – are transforming the way they deliver digital products and services to a new generation of tech-savvy citizens.

At the heart of this change is a shift from adopting traditional ‘waterfall’ IT project methodologies to more flexible product models that enhance digital delivery by fostering continuous improvement and a laser focus on customer needs.

Unlike long-established project frameworks, which focus on fixed timelines and budgets, a product approach prioritises long-term value creation and customer satisfaction.

Join ADAPT analysts at Digital Edge to discuss how this product methodology can be used across your organisation to help you deliver digital products faster and maintain their longevity.

14:55 - 15:05

Afternoon Break

Refreshments, Snacks & Connections

Peter Hind

Principal Research Analyst at ADAPT

About

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

Andreas Marmaras

General Manager Product & Technology, Domain Insight at Domain

About

A pragmatic, strategic and highly commercial executive leader with global experience (US, UK, AUS) in Product & Tech across B2C and B2B.

Passionate about an outcome-first approach with an extensive track record of successfully scaling teams, setting & executing on Product/Business strategy, driving M&A and leading organisational transformations among others.

Dayle Stevens OAM

Executive, Data & AI at Telstra, former GM Data at AGL

About

Dayle joined Telstra in July 2021 with nearly 30 years’ experience in the technology industry. She has held notable executive leadership roles in technology at companies such as NAB and AGL. Today Dayle leads Telstra’s Data & AI function.

 

Outside of Telstra, Dayle is a non-executive director at Beyond Blue, Australia’s most well-known and trusted mental health organisation, and a member of the IT Advisory Committee at Trinity College, University of Melbourne.

 

Dayle has long championed diversity in STEM across industry and age group boundaries, both through her own work and with global organisations aimed at encouraging women and girls to participate in STEM such as Robogals and Girl Geek Academy.

 

Dayle’s work has been recognised with multiple industry and professional awards, including being named in the CIO50 list of the best CIOs in Australia, the Australian Financial Review’s 100 Women of Influence, and being awarded an Order of Australia Medal for her services to information technology and to women. 

Carrie Mott

CEO at FlyWheel Marketing

About

With 20+ years’ experience in leading marketing & communications teams in the B2B technology sector, I have led high-performing marketing & sales development teams for Tier 1 technology brands including FullStory, Dynatrace, PagerDuty, Okta, Salesforce, Infor, Intel Security, McAfee, EMC, VMWare, IBM and Gartner.

As an award-winning, customer-focused professional, my roles have focused on pipeline generation, differentiated brand awareness & thought-leadership creation across all channels (direct, partner, social & digital).

You can count on a curious, technology-obsessed, passionate, people-focused, results-driven & inspiring leader with a strong work ethic & great sense of fun!

15:05 - 15:40

Digital Edge Panel: How To Achieve Digital Product Excellence & Digital Experiences?

Peter Hind - Principal Research Analyst at ADAPT Andreas Marmaras - General Manager Product & Technology, Domain Insight at Domain Dayle Stevens OAM - Executive, Data & AI at Telstra, former GM Data at AGL Carrie Mott - CEO at FlyWheel Marketing Read More

Panel Insights on achieving digital product excellence, reducing customer churn, and moving customers from intent to transaction. How can Digital leaders win the resources and executive support they need to help modernise and transform their business?

Leading local experts with frank advice and practical tips on how to get it right.

Dr Gayan Benedict

CTO at Salesforce, former CIO at RBA

About

As Chief Technology Officer for Salesforce Australian and New Zealand, Gayan leads regional efforts in security, engineering and architecture engagement with Salesforce product engineering, industry and key customer accounts. Gayan is co-founder of Salesforce’s global Architecture Guild and is an Industry Research Fellow at MIT’s Center of Information Systems Research at the MIT Sloan School of Management.

Gayan was the CIO of the Reserve Bank of Australia where he oversaw the digital transformation of the Bank’s federal government core banking services, delivery of Australia’s real-time national payment infrastructure (NPP), and uplifting the Bank’s cyber operations. Prior to the RBA, Gayan was the head of technology strategy and enterprise architecture for Westpac and director of customer data architecture for Oracle Asia Pacific. Gayan chairs Standards Australia’s governance working group for blockchain standards (IT-041) and is a member of the ISO Committee TC/307 on blockchain standards.

15:40 - 16:10

MIT Research: 3 Emergent Approaches to Ecosystem Governance

Dr Gayan Benedict - CTO at Salesforce, former CIO at RBA Read More

Organisations increasingly see their most challenging strategic goals as being dependent on the actions and contributions of others. Ecosystem governance is a key to addressing today’s shared challenges such as sustainability and delivering connective financial services like real-time payments.

After interviewing executives across diverse industries and geographies, MIT Sloan identified three emergent governance approaches for digital ecosystems that varied in their approach to distributing accountabilities.

When addressing shared challenges, how are organisations distributing governance accountability and what do success and failure look like?

Dom Price

Work Futurist at Atlassian

About

An accomplished TED speaker, Dom is proud to work at Atlassian, the home of the most intelligent t-shirt wearers in business.
As their resident Work Futurist, Dom is Atlassian’s in house “Team Doctor” helping Atlassian scale by being ruthlessly efficient and effective, and spends over half his time helping their customers navigate transformation, agility, leadership, and the future of work.

Dom helped pioneer Atlassian’s Team Playbook and has a deep passion for understanding of teamwork and the changes needed today to build thriving businesses.

He has previously been the GM Program Management for a global gaming company and a Director of Deloitte.

A keen traveller, Dom has traversed over 53 countries so far, but after 17 years on these shores, he calls Australia home.

16:10 - 16:55

Your Role in Modern Work

Dom Price - Work Futurist at Atlassian Read More

It’s OK to dream about the future and create a nice painted picture. But our job as leaders is to find the fertile ground, plant the seeds and create that future. That might just require us to roll our sleeves up and take meaningful action. Dom Price, Chief Futurist from Atlassian, is going to bring us crashing back down to earth from the future and lead us through an exploration of modern work.

In this talk, Dom will walk us through:

  • Confronting our reality of modern work and understanding the changes we can make TODAY to drive sustainable and desirable improvement
  • Understanding the reality of where we’ll get tech/AI wrong, and where we can get it right.
  • Knowing our roles as leaders and decisions makers in creating this future, and driving our personal success

Strap in for a rollercoaster ride that will reshape how you think about leadership, technology, and your organisation’s role in society as a whole.

16:55 - 17:00

Closing Comments

17:00 - 18:00

Digital Edge Peer Networking Drinks

Read More

An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.

Register your interest

Digital Edge