Agenda

Wednesday, 26 May 2021

07:45 - 08:30

Registration & Check-in

Secure your seat in the keynote room for the day.

Jim Berry

CEO at ADAPT

About

Jim is well known in the local market for delivering on his promise and his entire career has been spent connecting the right people at the right time in roles across Europe, China and Australia.

He founded ADAPT to deliver quality outcomes with integrity and now in our 8th year, growth has been consistent. Jim is still positioned across sales and account management where he delivers innovative results and programs and leads by example.

He also runs entrepreneurial product development and the evolution and clear differentiated value of ADAPT’s offerings. As well as a NSW Small Business Excellence nomination, ADAPT were 55th in BRW’s 2014 Top 100 Start Ups – Jim’s 3rd time there – previously as Founder of Strategic Path, an award-winning ICT publisher, he steered the company to make the list in both 2009 and 2010.

08:30 - 08:45

Welcome to the 6th Digital Edge: Scaling Digital First Strategies & CX Agility

Jim Berry - CEO at ADAPT Read More

Australia is experiencing rebounds in business and consumer confidence, helping maintain our V-shaped recovery, but the ways we operated in the past may no longer serve our business or customers.

The silver linings of the pandemic include accelerated digital projects and maturity, alongside the reduction of several pre-existing barriers to transformation. Now we must adapt to doing business in this new experience-centric future.

On these foundations, Chief Digital Officers and CX strategy leaders can execute a digital-first strategy for increased process digitisation and a renewed focus on digital product offerings and services and enabling distributed teams. The aims are driving engaged experiences, personalisation and innovation for customers and the workforce, both seamlessly and at scale.

Matt Boon

Director of Strategic Research at ADAPT

About

As Director of Strategic Research at ADAPT Matt Boon, is responsible for directing and developing ADAPTs research content and positions. In his role at ADAPT Boon advises C-Suite executives across the end-user and technology provider landscape. Boon is also responsible for bringing together groups of C-Suite leaders to discuss and prepare for the myriad of challenges and opportunities they face.

ADAPT host’s numerous industry leading IT focused events annually and Boon is responsible for hosting, chairing and delivering ADAPT independent content and positions to help attendees make informed IT decisions.

08:45 - 09:05

ADAPT Research: The Collective Intelligence - insights from the Digital Edge survey

Matt Boon - Director of Strategic Research at ADAPT Read More

ADAPT’s research and advisory leadership team reveal the latest local fact-based insights, based upon 10,000 conversations and over 1,000 detailed surveys of our region’s executive digital and IT leaders. Matt reveals the core findings distilled from your aggregated pre-event surveys and those of your executive CFO and CIO peers.

Rocky Scopelliti

Futurologist | Author | Professor | Board Director | Chief Scientist

About

Rocky Scopelliti is a world-renowned futurologist. His pioneering behavioural economics research on the confluence of demographic change associated with Millennials, and digital technology, have influenced the way we think about our social, cultural, economic and technological future.

His new Australian-first book just released Australia 2030! Where the bloody hell are we?, is a fascinating window into Australian professionals sentiment about the decade ahead, based on a major study conducted before and during the eye of the COVID-19 storm. His other book ‘Youthquake 4.0 – A Whole Generation and The New Industrial Revolution’ has now being translated into Vietnamese, Korean, Indonesian and Chinese languages.

As a media commentator, his unique insights have featured on SKY Business News, The Australian Financial Review, ABC Radio National, The Economist, Forbes and Bloomberg. As an international keynote speaker, his presentations have captivated audiences across Asia Pacific, the USA and Europe including Mobile World Congress. As a thought-leader, over 150 boards and leadership teams, including Fortune 100 corporations, each year seek his advice on strategy.

In an executive capacity, he is a member of the Optus Business Leadership team as the Director, Centre for Industry 4.0 where he leads the specialist team creating world-class thought-leadership and innovation on the 4th Industrial Revolution.

In a non-executive capacity, he is an Adjunct Professor Industry at the University of Technology Business School, a director on the board of Community First Credit Union, on the advisory board for REST Super and Wake by Reach and former member of the Australian Payments Council.

Educated in Australia and trained in the USA at Sydney and Stanford Universities respectively, he has a Graduate Diploma in Corporate Management and an MBA. He is also a graduate and member of the Australian Institute of Company Directors.

09:05 - 09:50

Australia 2030. Where the bloody hell are we?

Rocky Scopelliti - Futurologist | Author | Professor | Board Director | Chief Scientist Read More

Wondering what is on the ‘other side’ of COVID-19 and what Australia might look like in 2030? Rocky details predictions about the decade ahead.

By invitation, 673 Australian professionals (170 classified as CEOs, Chairman, Board Directors) participated in this ground-breaking and Australian-first quantitative and qualitative study conducted before and during the eye of the COVID-19 storm.

It considered our attitudes towards the decade ahead and how those changed during the COVID lockdown.

Rocky Scopelliti is a world-renowned futurologist. His pioneering behavioural economics research on the confluence of demographic change and digital technology, have influenced the way we think about our social, cultural, economic and technological future.

Matt Boon

Director of Strategic Research at ADAPT

About

As Director of Strategic Research at ADAPT Matt Boon, is responsible for directing and developing ADAPTs research content and positions. In his role at ADAPT Boon advises C-Suite executives across the end-user and technology provider landscape. Boon is also responsible for bringing together groups of C-Suite leaders to discuss and prepare for the myriad of challenges and opportunities they face.

ADAPT host’s numerous industry leading IT focused events annually and Boon is responsible for hosting, chairing and delivering ADAPT independent content and positions to help attendees make informed IT decisions.

Cal Henderson

Co-Founder and CTO at Slack

About

Cal Henderson is the co-founder and CTO of Slack. He oversees Slack’s world-class engineering team and sets the technical vision for the company.

In 2019, he was named a Fortune 40 Under 40 honoree and recognised by the World Economic Forum as a Young Global Leader.

Previously, Cal built and led the engineering teams at Flickr, until its acquisition by Yahoo. An experienced technology leader and a popular speaker on engineering scalability, he authored the best-selling O’Reilly Media book Building Scalable Websites. Cal was also a pioneer in the use of web APIs and created the basis for OAuth and oEmbed, now used by YouTube, Twitter and many others.

Cal was involved in London’s early online network through his work with digital creative communities and the blogosphere. He has a Bachelor of Computer Science and has received an Honorary Doctorate from Birmingham City University. He now resides in San Francisco.

Michael Morris

VP of Engineering, AP Money at Afterpay

About

Michael has more than 17 years of engineering experience with a track record for bringing ideas to life through timely, technical delivery. He is passionate about shipping beautiful experiences to customers and is a strong advocate for shipping early and shipping often.

Currently, Michael serves as vice president of Afterpay Money, a role he began in January 2021.

Previously, Michael was the CTO at Up (up.com.au), a next-generation Australian digital bank.

Prior to that, he held roles as head of technology at Ferocia Pty Ltd and technical director at The Conversation Media Group, where he built the whole infrastructure for the media company from concept through to a popular platform for informed commentary and debate.

09:50 - 10:20

Reinventing Work - New Imperatives for the future of working

Matt Boon - Director of Strategic Research at ADAPT Cal Henderson - Co-Founder and CTO at Slack Michael Morris - VP of Engineering, AP Money at Afterpay Read More

Matt Boon interviews Michael Morris, VP Engineering of AfterPay and Cal Henderson, Co-Founder and CTO of Slack (live from USA).

In the post-pandemic world, business leaders are re-engineering many aspects of work to thrive with a hybrid workforce. They’re finding a better way.

As digital leaders implement their digital-first strategy, how should they think about creating an environment that’s productive, collaborative and creates the best digital customer experience?

During this panel, Michael and Cal will explore:

  • The opportunity to rethink employee experience and what’s possible in the workplace
  • Delivering with speed and scale across hybrid teams
  • Breaking down silos between digital, product and engineering teams
  • The digital HQ and the role of technology in effective collaboration
10:20 - 10:35

Refreshments Break

Lucy Chung

CEO at NOBL Collective (USA)

About

Lucy is the Co-Founder and CEO of NOBL, a culture change organizational design firm. She believes in building legendary cultures and helps her clients operationalize their wildest ambitions. She embodies a bias-to-action, using her experience in operations, human resources, and organizational strategy to drive meaningful and lasting change. Previously, she was a VP at the fashion house Rag & Bone, an advisor to the global digital studio ustwo, and partner at Undercurrent, a leading digital consultancy.

10:35 - 11:05

The Adaptive Leader: How to drive human centred change?

Lucy Chung - CEO at NOBL Collective (USA) Read More

Traditionally change management has been handed to people top-down, often as a process-oriented afterthought. Instead, it should be rooted in meeting the people and stakeholders you will impact and hope to change, wherever they now are, then sympathising if they have the abilities, the positive provocation, and support they need to manage more change under lockdown.

Natural human tendency is to always resist change. So as a Digital leader, how do you face and understand that resistance?

To help, executives could evolve their approach to human-centred change: the psychology of change and understanding loss, all mapped to a distinctly people-centred approach that engages teams and stakeholders to play a more active, participatory role in shaping change that sticks.

Lucy is the Co-Founder and CEO of NOBL, a culture change organisational design firm originally headquartered in New York. Having just moved back to Sydney, she embodies a bias-to-action, using her experience in operations, HR, and organisational strategy to drive meaningful and lasting change.

Elisha Harrington

Evangelist for the Chief Innovation Office at ServiceNow

About

Elisha Harrington is an Evangelist on the Innovation team at ServiceNow. In her role, Elisha is laser focused on the future of work, digital transformation, and the power of intelligent systems.

As a thought leader in operational improvement and innovation, she is responsible for all efforts to evangelize the transformative world of work for enterprise customers in the Asian-Pacific region. Elisha is helping customers re-imagine the possible and solve important problems to create stunning change.

Prior to ServiceNow, Elisha worked for a number of top tier professional services firms, consulting with the largest global and Australian local enterprises across banking, telecommunications and more. From running large Digital transformations (both technical and business). Elisha worked for PwC across technology solutions which included fraud detection, risk sentiment, automation, and advanced analytics as well as blockchain and other leading technology cloud SaaS solutions.

Working within C-suite agendas and large impactful programs impacting employee and customer experience, Elisha aims to supercharge productivity scaling across the organisation whilst cultivating a culture of innovation at its core.

11:05 - 11:25

The Intelligent Enterprise – Frontiers in Service-Orientated Strategies

Elisha Harrington - Evangelist for the Chief Innovation Office at ServiceNow Read More

Join Elisha Harrington, Evangelist for the Chief Innovation Office at ServiceNow as she talks on the 4 key strategies for building the Service-Orientated Enterprise and how intelligent enterprises outperform the competition and accelerate value creation for the customer:

  • Integrated Operations: Scale across the entire enterprise to deliver on-demand services to customers, partners and suppliers
  • A Platform for Ecosystems – connecting internal and external networks to sustain growth
  • Re-defining Service: Create next generation intelligent data-driven experiences
  • Innovate the core: Deliver revolutionary products and services with the customer experience at the forefront

Kylie McLean

ANZ Garage Leader at IBM

About

Kylie is an accomplished, results driven senior executive with over 20 years experience in leading teams across strategy, business transformation, sales and marketing both Australia and Globally.

She is a people-oriented leader who builds a strong corporate culture, has consistently increased market share, revenue and profit through strategic focus, team orientation and solid execution.

As IBMs Executive for Women, Kylie is passionate about diversity in all its forms and believe diversity is the secret sauce to continued success.

Anthony Farah

Managing Partner - Transformation Acceleration & Ventures at IBM Australia

About

A transformation agent with discipline in business, technology and product design. An early-stage expert – whether its new product, service, startup or organisation’s transformation journey, removing risks, building great teams and ensuring outcomes is my happy place. Entrepreneur, Founder, Investor, CxO and expert in delivering human-centred innovation for corporates and startups.

11:25 - 11:45

How a fishbowl is the future of transformation and employee engagement

Kylie McLean - ANZ Garage Leader at IBM Anthony Farah - Managing Partner - Transformation Acceleration & Ventures at IBM Australia Read More

After experiencing first-hand the difficulty of random acts of digital innovation and enterprise-wide coaching approaches, some organisations are going back to “business as usual” with incremental improvement because they fell out of options. To create a culture of change, we established the Fishbowl.

A metaphorical fishbowl placed in the heart of the enterprise, with transparent walls for all to observe this new environment able to achieve the speed of startup whilst staying connected to the enterprise. Inside the Fishbowl, team members get to work in an operating model similar to startups, which means ‘learning with purpose’

11:50 - 12:50

1-1 meetings with qualified Strategic Partners

Intelligently matched opportunities connecting the right people at the right time for the right reasons.

11:50 - 12:50

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Roundtable 1

Delighting customers at the Edge: Strategies for the keeping ahead of the “always-on” customer

with Fastly Read More

The pandemic saw a huge acceleration of uptake of digital services, with digital and online engagement becoming the new normal for many.
This poses significant opportunity for organisations, but also enormous digital stress, as this increased online customer base also brings an increased expectation in the experiences and services that come with digital customer experience.

  • Online Retailers historically lose up to $500,000 for every minute they are down
  • 53% of users abandon mobile sites after waiting 3 seconds for loading
  • 32% of customers say they will walk after one bad experience

So how can you realise the opportunities of this increased customer base, whilst staying ahead of the expectations needed to succeed?
Join us as we discuss how Content Delivery Networks gives you the freedom to customize delivery right at the edge and delight your users with the content they want at their fingertips.

Roundtable 2

Winning in the future of work: Why work management is key to enabling organisational agility and true collaboration

with Asana Read More

For many organisations, the abrupt shift to remote work triggered an increase in the adoption of collaboration tools and an acceleration of digital transformations. But despite their best efforts, teams are struggling to collaborate effectively due to a lack of clarity and inefficient processes.

So how can organisations address the challenges from the past year and become more agile, resilient and innovative moving forward?

In this session, Asana will outline some of the challenges, learnings and opportunities for organisations that have surfaced over the past year, sharing insights from Asana’s annual Anatomy of Work Index and insights from a customer success story. By attending this roundtable, you will learn how to:

  • Enhance cross-functional collaboration for a distributed workforce
  • Increase visibility and enable greater productivity
  • Implement org-wide reporting so your organisation can move faster and work effortlessly
Roundtable 3

Evolve beyond digital transformation and modernise to deliver the ultimate customer experience

with Switch and Sitecore Read More

In a new era of digital transformation, where 47% of CIOs in 2020 say the pandemic has permanently accelerated digital transformation, your customers and business are simply demanding more.

Digital transformations tend to look inward rather than realigning to the evolving needs of customers. Organisations need to evolve this and start modernising to survive in an experience-based economy. Customer-led digital experience in combination with adaptive business models is the opportunity to truly lead your industry.

Switch & Sitecore combine strategy, CX & technology modernisation to deliver what it truly means to evolve beyond digital transformation and realise your digital future.

Discover the 3 critical steps that every CDO & CIO must take as part of their organisation’s evolution from digital transformation to CX modernisation.

  1. CX Strategy 101 – What are the critical steps that organisations must get right before CX modernisation?
  2. Measuring Value – What technology investments drive ROI and when can this be realised?
  3. Digital Services – What does it take to increase agility and flexibility while decreasing risk?

Simon Banks

Director of Merchant Services at PayPal Australia

About

As a pioneer in digital commerce platforms, Simon’s understanding of eCommerce has been integral to success across senior management roles at disruptive companies including Salesforce.com, Travelex, Siebel and Oracle, prior to joining PayPal.

As PayPal Australia’s Director of Merchant Services, Simon was responsible for the establishment and operation of merchant partnerships and growth strategies for online payments, mobile verticals, and expanding into new frontiers related to mobile and contextual commerce.

In 2017 he left PayPal to lead Hyperwallet’s expansion in Asia Pacific, before the company was acquired to become PayPal’s payout service in 2018.

Simon now leads all teams working with large merchants and key accounts, ensuring a consistent and collaborative approach across client engagement activities as PayPal Australia’s Director of Enterprise,

Simon holds a Master of Business in Marketing from the University of Technology Sydney and a Bachelor of Economics from Macquarie University.

Roundtable 4

The Fundamental Role that Payments Play in Digital Transformation

Simon Banks - Director of Merchant Services at PayPal Australia Read More

Payments strategy has become a key differentiator in the race to drive competitive advantage in new products, services and business processes. Some of the largest disruptions in recent times (think Uber, AirBNB and others) have all been enabled by innovation in payment strategies. Payments plays a critical role throughout the entire customer journey and is integral to any Digital Transformation project. Businesses need to think of payments as a piece of critical infrastructure and not view it as end point in the customer journey.

Join Simon as he discusses how payment innovation has the potential to be a competitive differentiator, is critical for driving best in class CX and UX, and how payments can define and change a whole industry.

Discussion points include:

  • Sharing consumer insights and trends around how Australians interact with payments and how their behaviours are changing.
  • Payment innovation and its potential to simplify and remove friction more than other parts of the customer journey.
  • How a well-designed digital payments strategy can create new revenue by attracting new customers, new actives, cross selling and driving loyalty.
  • The role of Crypto in payments
  • Tokenisation strategy and the potential to drive repeat purchases
12:50 - 13:45

Peer Networking Seated Lunch

Glenn Gore

Group CEO at Affinidi Group & Former Global Chief Architect of AWS

About

25 years of Internet industry experience leading disruptive innovation at scale.

In his current role he is the group CEO for Affinidi as well as a board member for GoodWorker and Trustana. Affinidi is working on decentralized trust and self-sovereign identity solutions.

Prior to Affinidi Glenn was the Chief Architect for Amazon Web Services responsible for architectural best practices and technology thought leadership.

Glenn has previously held leadership roles in OzEmail, UUNet, MCI/Worldcom and WebCentral. Glenn is passionate about the role technology has in shaping how we live, work and learn.

13:50 - 14:20

Decentralised Technology, Web 3.0 and the shift in Digital Ownership

Glenn Gore - Group CEO at Affinidi Group & Former Global Chief Architect of AWS Read More

The last decade saw the rise of the data economy, simultaneously raising concerns around customer data ownership and privacy. The next decade will see the rise of Web 3.0, which will bring back data ownership to users and your customers, solving the long-standing challenges of surveillance capitalism.

With over two decades as a technology visionary and almost half of that in the heart of AWS, most recently as their global Chief Architect, Glenn creates architectural best practices for how to use cloud and innovation to transform businesses and disrupt new markets.

In this exclusive session, Glenn will discuss the future of ‘decentralised’ technologies and the next evolution of the internet – including Web 3.0, bitcoin, blockchain. These will create new virtual economies and potentially shift data ownership from the platforms.

What are the implications of this, for you and your customer? How do you act upon them in time?

  • The move from Centralised to Distributed to Decentralised
  • Data Governance challenges
  • The concept of digital ownership and self-sovereign ID

New business patterns are emerging. What is your role in taking advantage of the opportunities offered by the next steps of Web 3.0?

Aparna Sundararajan

Senior Research Strategist at ADAPT

About

Aparna Sundararajan leads the emerging and disruptive technology research agenda within ADAPT’s strategic advisory team. As Senior Research Strategist, her role is to create independent advice for the Australian C-Suite around emerging technologies, trends and investment priorities and developing industry leading content for the ADAPT portfolio of Edge events.

As a technology analyst and marketer, Aparna aligns the burning issues of senior executives with digital business dynamics and emerging technology capabilities to create strategic advice for ADAPT’s Members and Strategic Partners.

Aparna has had 12 years working in the IT services sector, much of it with Gartner, where she developed independent advice for senior IT managers on the emerging roles and responsibilities they face in digital technologies, digital customer behaviour, and business model transformation.

 

14:25 - 14:55

ADAPT Insights: CX Agility demands a Data Driven Organisation

Aparna Sundararajan - Senior Research Strategist at ADAPT Read More

Organisations are using the 2021 restart to build and deliver products in new ways, to change underlying operating models, embed new analytics and efficiencies, reinvent service experience and boost retention. These are crucial steps if Australia is to face increasingly nimble leaders and new global competitors in our markets.

ADAPT’s Q1 ‘21 surveys of over 300 local CIOs and Tech leaders put “improved customer experience” as their foremost initiative for 2021, followed by evolved compliance, automation and analytics.

However, 2020 also highlighted a national crisis in data management, policies and strategy which is slowing down the national economy – and the ability to embrace emerging ML and AI technologies which in turn unleash CX agility and personalisation.

The deepened focus on the digitisation of workplace, workflow, operations, service delivery and customer experience is opening a new chapter for information infrastructure and data architectures.

Future application delivery, customer satisfaction and competitive edge must be underpinned by intelligently deliver personalised services, automated through AI, and based on a single view of the customer, with all disparate data points integrated into one pool and enabling that vision.

The foundations must be built to enable the data-driven organisation. – so what are the strategies to execute that? What are the common local challenges? And what tactics will overcome them?

15:00 - 16:00

1-1 meetings with qualified Strategic Partners

Intelligently matched opportunities connecting the right people at the right time for the right reasons.

15:00 - 16:00

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Damon Zemanek

Senior Director Sales at Zendesk

About
Roundtable 5

Building Agility into the Customer Experience in a Digital World

Damon Zemanek - Senior Director Sales at Zendesk Read More

Organisations all over Australia and New Zealand are bracing themselves for a new transformative era of CX. Although improving customer satisfaction remains a core area for business success, with budgets being tightened, delivering a rapid ROI in CX initiatives is even more critical.

At this digital roundtable, we will discuss the following:

  • What will CX look like in the future? How can businesses get ready to provide it?
  • How do you calculate the link between the experience customers have with their brands and what they end up spending?
  • How can you invest smarter in customer experience, resulting in a quicker and more precise ROI?

As a senior member of Zendesk Asia Pacific’s Go To Market and leadership team, Malcolm Koh is responsible for helping existing customers scale their business through customer experience.

As Customer Experience Strategist and Customer-in-Residence for Asia Pacific, he works closely with Zendesk’s existing and potential customers, while maximizing superior customer experiences to build customer-centric strategies.

Prior to joining Zendesk, Malcolm was Head of Customer Experience at Grab Singapore, one of the brand’s largest and most important markets in its burgeoning regional network.

Malcolm has worked with some of the world’s most customer-centric brands for over 15 years in various customer service roles, spanning a myriad of industries including retail, airlines, hotels, banking, financial services, game changing start-ups and software

Roundtable 6

Remote Working and Overcoming the Data Deluge

with Opentext Read More

Remote working during COVID-19 has been viewed as a massive success in Australia. But what happened to my corporate data during lockdown? Am I really getting the maximum value and returns from my data?

This roundtable discussion will focus on the perceived successes of remote working in Australia during lockdown, but also address some of the “hidden challenges” that customers are sharing with OpenText since lockdown began.

We will question how reliable your data governance is when working remotely, particularly for governance-heavy industries like Finance, Mining, Utilities and Public Sector. We will also delve into the challenges of finding data. One customer has equated this with trying to find a needle in a pile of needles…of unstructured data!

Discussion points include:

  • What has worked well and what technology challenges did you experience during the peak of Covid-19?
  • How confident are you that on-premise data governance rules were adhered to by employees during lockdown?
  • Managing information governance, and ensuring compliance to data privacy regulations, especially when accessing customer information remotely.
  • Harnessing the potential value from your information assets to provide better visibility and insights into customer trends to help grow your business.
  • Is your content repository just that, or is it a potential goldmine of information for making better decisions, upselling or regulatory compliance?

Aparna Sundararajan

Senior Research Strategist at ADAPT

About

Aparna Sundararajan leads the emerging and disruptive technology research agenda within ADAPT’s strategic advisory team. As Senior Research Strategist, her role is to create independent advice for the Australian C-Suite around emerging technologies, trends and investment priorities and developing industry leading content for the ADAPT portfolio of Edge events.

As a technology analyst and marketer, Aparna aligns the burning issues of senior executives with digital business dynamics and emerging technology capabilities to create strategic advice for ADAPT’s Members and Strategic Partners.

Aparna has had 12 years working in the IT services sector, much of it with Gartner, where she developed independent advice for senior IT managers on the emerging roles and responsibilities they face in digital technologies, digital customer behaviour, and business model transformation.

 

Lucy Chung

CEO at NOBL Collective (USA)

About

Lucy is the Co-Founder and CEO of NOBL, a culture change organizational design firm. She believes in building legendary cultures and helps her clients operationalize their wildest ambitions. She embodies a bias-to-action, using her experience in operations, human resources, and organizational strategy to drive meaningful and lasting change. Previously, she was a VP at the fashion house Rag & Bone, an advisor to the global digital studio ustwo, and partner at Undercurrent, a leading digital consultancy.

Roundtable 7

Taking Prioritisation to the next level – Hacking the Eisenhower matrix

Aparna Sundararajan - Senior Research Strategist at ADAPT Lucy Chung - CEO at NOBL Collective (USA) Read More

As you weigh the urgent and the important in order to prioritise your week or your team’s backlog, you may need new methods to force decision-making and focus.

Chances are you’ve tried using an “Eisenhower Box” – a matrix that helps you determine what’s urgent and truly important. The tool as we know it first appeared as the “Time Management Matrix” in Stephen Covey’s 1989 book, “The 7 Habits of Highly Effective People”.

Increasingly as we run this activity, a frustrating phenomenon occurs: everything ends up being urgent and important. Teams refuse to drop projects, claiming they’ll just do them anyway, or that they have to get done regardless.

Instead of helping the team prioritise, the exercise reinforces their haste, waste, and lack of focus – cementing a list of activities that are impossible to accomplish and thus ensuring the conditions for burnout and disengagement.

So, what’s to be done to prevent this inability to prioritise? Join Lucy Chung for this practical workshop and learn ways to lead your department, organisation and team’s ability to prioritise.

Dr Kristine Dery

Research Scientist at MIT CISR

About

Dr. Kristine Dery is a Research Scientist at MIT Sloan School of Management in the Center for Information Systems Research (MIT CISR).
Kristine leads MIT CISR’s research on the Future-ready Workforce that provides leaders with insights into what it takes to equip employees with the digital tools and the skills, capabilities and ways of working to be effective in a digital world. Her previous research has explored the employee experience in the context of Agile Ways of Working, Virtual Connectivity, and also what it takes to attract and retain the Talent with the digital skills to successfully deliver on the challenges of new digital business models. She works closely with research colleagues at MIT CISR to ensure that her research is integrated into broader conversations around digital transformation.

In addition to her research portfolio, Kristine works closely with senior management teams and boards of large organizations in AsiaPac to capture value from MIT CISR research as they wrestle with the challenges of digital transformation.

16:05 - 16:35

Creating a Future Ready Workforce: What does ‘Culture’ look like now?

Dr Kristine Dery - Research Scientist at MIT CISR Read More

The last 12 months have not only created new possibilities for where people work, but what work looks like and how it gets done.

MIT CISR are investigating how firms are leveraging new data and knowledge to accelerate their efforts to create a workforce that is equipped and empowered to create value in a digital business model. Companies that are making these investments are outperforming their competitors.

Kristine will discuss latest local data from ADAPT, compared to rest of world research from MIT on digitisation and digital fitness, while outlining high performing industry case studies to reveal how companies are empowering their people to make better decisions and build value.

Many large organisations are experiencing frictions around workforce redevelopment, where the digital fitness and staff capabilities has not grown at the same pace as the covid-induced accelerated digitisation of work. Beyond ‘wellbeing’ – how do we embed the skills and practices to make people ready for today’s future and agile to handle challenges?

Discussion includes:

  • Ensuring focus on the customer is not at the cost of employee experience.
  • Getting the balance right between becoming a hostage to technology; versus digitally fit staff without the right systems.
  • What are the best new performance metrics?
  • How to ensure and measure digital ‘fitness’?

Dr. Mark Esposito

Professor of Business and Economics at Harvard University's Division of Continuing Education

About

Mark Esposito, PhD, is Co-Founder and Chief Learning Officer at Nexus FrontierTech, an AI scale up firm, dedicated to help business become more efficient and competitive by introducing the latest data management science. He was inducted in 2016 in the radar of Thinkers50 as one of the 30 most prominent rising business thinkers in the world. He is a global expert of the World Economic Forum and advisor to national governments.

In his academic career, Mark has held academic appointments for some of the world’s leading institutions such as Harvard University, University of Cambridge, Hult International Business School and Arizona State University’s Thunderbird School of Global Management.

He holds Fellowships with the Social Progress Imperative and with the Global Federation of Competitiveness Councils in Washington D.C. He is a nonresident Fellow at the Mohammed Bin Rashid School of Government in Dubai as well as Research Associate for the University College London, Blockchain Technologies. He has authored/co-authored over 150 peer reviewed publications and 11 books, among which 2 Amazon bestsellers: Understanding how the Future Unfolds (2017) and The AI Republic (2019). Follow him on Twitter: @Exp_Mark.

16:35 - 17:15

Global Insight: Building digital advantage post-Pandemic with the "FLP-IT" Framework

Dr. Mark Esposito - Professor of Business and Economics at Harvard University's Division of Continuing Education Read More

The pandemic had had massive socio-economic impacts. What will differing recoveries in each economy mean to you and your customers?

In the ‘digital economy’, leaders who do not foresee what lies ahead will have little opportunity to ward off the consequences of platformisation and other major structural change forces – their businesses will simply vanish and be replicated by global platforms.

Yet, just as humans rely on a healthy and interdependent ecosystem for their long-term prosperity, the new economy cannot continue to thrive if it leaves behind the tens of millions of businesses and workers who build the core of national and global productivity.

Live from Europe, Mark will share thoughts on a new framework to help us drive structural change across our stakeholder system and value chain: ‘FLP-IT’.

  • Explaining the FLP-IT system: Forces, Logic, Patterns, Implications, Triage)
  • How to identify new possibilities while preserving the symbiotic relationship between old and new parts of the economy
  • Developing a comprehensive response to the macro trends and forces, such as “platformisation”
  • Emerging and disrupting tech-led strategies for CX, productivity and revenue growth

Peter Hind

Senior Analyst at ADAPT

About

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

Dr. Martin Anderson

CIO of eTrading at the Commonwealth Bank of Australia

About

Technology leader for companies looking to leverage the high-performance massively distributed nature of the web and internet applications. He specializes in the following: Creation of a multi-channel technology ecosystem that supports the lean business to achieve their goals. Mentoring businesses on the possibilities of new technology platforms. Creating and leading world-class technology organisations. Delivery of high performance and scalable software solutions in Agile environments with cradle-to-grave ownership.

Matt Loop

Head of APAC at Slack

About

Matt is responsible for the success of the Slack network of employees, customers and partners across the region. Slack is the collaboration hub that brings the right people, information and tools together to get work done. From FTSE 100 companies to corner shops, millions of people around the world use Slack to connect their teams, unify their systems and drive their business forwards.

Prior to Slack, Matt spent 7 years at LinkedIn, helping establish the Sales Solutions business across Asia Pacific and most recently leading their North American enterprise sales organisation. He relocated to Australia in 2004 to open the Asia Pacific offices for Salesforce.com, where he spent 10 years leading and scaling their commercial sales and NPO groups and helping grow the business from 0 to 700+ regional employees.

Matt is passionate about helping the startup community and leadership development, serving on the advisory board of Outreach, the world’s leading sales engagement platform, and as a regional head of Revenue Collective, a global membership group focused on the professional development and success of revenue leadership.

Rachael Powell

Chief Customer Officer at Xero

About

Rachael is responsible for Xero’s global sales, marketing, communications, and customer functions globally. Throughout her career she has held leadership positions in marketing, sales and HR, predominantly in digital and technology companies.

Rachael believes customer experience must resonate from the inside-out and advocate for positive engagement programs to effectively mobilise the business strategy at scale. She has a Masters in Applied Positive Psychology, a Masters in Business Administration, a Bachelor of Business (Accounting and Marketing) and am a member of the Australian Institute of Company Directors.

17:45 - 18:30

Digital Edge Peer Networking Opportunity

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Based in our keynote room – an opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.

Register your interest

Digital Edge