Agenda

Wednesday, 14 June 2023

Please note that 1:1 meetings will be running throughout the day.

07:45 - 08:30

Registration and refreshments

Take your seat in the keynote room.

Jim Berry

CEO & Founder at ADAPT

About

Jim founded ADAPT with a vision to help Australia thrive commercially, now and for the future.  To enable that, Jim leads ADAPT’s mission to connect, inform and equip our local business and tech leaders.

Leading the development of ADAPTs agenda’s and content strategy whilst also advising executive leadership teams from global technology service providers, Jim is uniquely experienced to be the voice of the end-user, the customer and the vendor.

Bringing his deep knowledge of the local market, Jim regularly presents “Know your Customer” webinars and guides the world’s largest vendors with their G-T-M and content strategies.

Through entrepreneurial product development and a servant leader mentality with his team and clients, ADAPT grows annually with clearly differentiated value for all stakeholders.

08:30 - 08:50

Welcome to the 8th Digital Edge: Exponential Impact: Driving Transformational Change at Scale

Jim Berry - CEO & Founder at ADAPT Read More

It isn’t just about having a vision for ways to leverage digital for efficiency, growth, and improved experiences – it’s about building a culture of innovation and the required transformation muscle.
For exponential impact, Australia’s leaders of Digital Transformation need their ambition to lead their C-suite, peers, and workforce to a required future state. One which needs several steps of reorganisation to see your business emerge to be truly ready for this digital age.

Gabby Fredkin

Head of Analytics & Insights at ADAPT

About

Gabby’s primary role is managing ADAPT’s overall strategy for Data Analytics. He has extensive experience in using data to identify trends in technology that help shape Australian organisations. Utilising modern Data Science techniques, he provides ADAPT and their customers with confidence in the accuracy and validity of the information used for ADAPT’s Research, Advisory, and Events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT Events. In round table discussions, he specialises in using statistics to initiate thought-provoking discussions. Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are: ​

  • Advanced AI and ML practices, including AI ethics.​
  • Building models to benchmark and predict IT performance.​
  • End-user behaviour and human-centred design.​
  • Cross-functional team design and value, such as DevSecOps.​
08:50 - 09:10

ADAPT Research: The Exponential Value Roadmap: Insights from Digital, Data, CIO, CFO and CISO Surveys

Gabby Fredkin - Head of Analytics & Insights at ADAPT Read More

ADAPT’s Exponential Value Framework is a new maturity benchmarking tool for Australia which reveals the more that digital and data-driven organisations have matured their operational models and culture with proven direct bottom line value, growth, innovation and experiences. For them, digital and data are now built into their DNA.

In this session, ADAPT will explain the EVR, ways to help Australia modernise – and the Digital Leader’s role in connecting the three transformations required to become data-driven. Supported by 1000s of surveys from your CFO, CIO, CISO and Data peers for you to compare and validate your priorities and thinking.

Peter Weill

MIT CISR Senior Research Scientist, Chairman emeritus & ADAPT Strategic Advisor

About

Peter Weill’s work centers on the role, value, and governance of digitization in enterprises. Weill joined the MIT Sloan faculty in 2000 to become director of MIT Sloan’s Center for Information Systems Research (CISR).

MIT CISR is funded by approximately 100 corporate sponsors and patrons, and undertakes practical research on how firms generate business value from Information Technology (IT). As chair, Weill focuses on globalizing the center’s research and delivery. In 2008, Ziff Davis recognized Weill as #24 of The Top 100 Most Influential People in IT, the highest-ranked academic. In Dec 2019, his 2015 MIT SMR article Thriving in an Increasingly Digital Era was recognized as one of The Best 10 SMR Articles in the 2010s.

Peter has worked on digitization issues with the Executive Committees and Boards of more than 40 companies globally. He conducts workshops for key conferences, including the CEO Summits for Microsoft, IBM, and SAP, and the International Monetary Conference.

09:10 - 09:50

MIT: Reorganising for Digital: 4 Drivers to Solve the Organisational Rubik’s Cube.

Peter Weill - MIT CISR Senior Research Scientist, Chairman emeritus & ADAPT Strategic Advisor Read More

Organisations are not designed for the digital era. To create industry-leading value from digital, you will need to do some kind of organisational surgery. These changes aim to remove complexity and help the firm focus on capturing value. The Head of Digital has a key role to play.

A new MIT CISR global study of 700 firms identified four different drivers of digital value that should be the goals of any reorganisation.
In this session we will explain the 4 organisational surgery drivers, and describe how top performers captured value by solving this organisational Rubik’s Cube. Illustrated with a case study and then share experiences via polling and conversation.

As Chair of CISR at the MIT Sloan School of Management, Peter’s work centred on the role, value, and governance of digitisation in enterprises and he consults several of Australia’s and the world’s leading CIOs, ExCos and Boards. Peter was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.

Kip Cole

VP Application Platform Go-to-market at VMware Tanzu

About

Kip is responsible for implementing VMware Tanzu’s Application Platform go-to-market program around the world.  

In the age of data-driven and machine-learning applications, an organization’s software portfolio forms part of its critical infrastructure. 

Managing both the risks and tremendous opportunities dependent on the application platform becomes an imperative for all enterprises.

In response to these risks and opportunities, VMware Tanzu has introduced its Tanzu Application Platform with a focus on delivering faster,  more secure software supply chains for public and private enterprises.

Kip’s role is to define the global market and customer requirements for application platforms; work with customers and partners to promote best practises for their implementation; consult with governments and agencies to support regulatory and legislative efforts to secure software supply chains and to encourage their adoption around the world.

Kip was previously VP VMware Tanzu EMEA and VP VMware Tanzu APJ.  Prior to VMware, Kip led the global GTM for SAP’s eCommerce Business.  He is an avid Open-Source software contributor.  Kip is based in Singapore having also lived and worked in Australia, Japan, China, USA, and Europe.

09:50 - 10:20

When Good Software Turns Bad

Kip Cole - VP Application Platform Go-to-market at VMware Tanzu Read More

Digital transformation places software applications at the centre of business strategy and operations. As such they form part of an organization’s critical infrastructure in both private and public enterprises. Do you know where all the components of your software landscape – both on premises and cloud – originate, and can you vouch for their provenance?

As machine learning applications become sources of strategic advantage, can you confidently manage the risk associated with algorithmically defined business decisions?

Are your business and technology systems and processes agile enough to respond to these emerging risks – and the incredible opportunities they present?

In this presentation we will discuss the emergence of application platforms that integrate application risk management and secure software supply chains that bring confidence to an enterprise software landscape, as well as increase speed and agility to respond to new opportunity in the data-driven AI world.

10:20 - 10:40

Morning Break: Refreshments, Snacks & Connections

Katie McDermott

Chief Product Officer & Executive Director, Digital at Service NSW

About

Katie McDermott, leads a diverse group of teams responsible for end-to-end digital customer experiences, including check-in and voucher programs which required unprecedented speed to production.

Katie will outline what they have done differently to now serve quick customer centric services, feedback loops, new team constructs and a digital manifesto.

Sandip Kumar

Executive Director & CIO of Gold Coast Health

About

A highly energised and engaging executive leader, with a mission to drive transformation at scale which has resulted in efficient growth, improved productivity and culture, whilst maintaining highest levels of safety and quality.

Throughout my career, I have built a reputation for being a dynamic leader with a strong track record of delivering results in the most complication environments, with agility and with sustainable results. A diverse background in finance, strategy, transformation, digital, infrastructure, executive leadership, consulting as well as operations.

I am known in industry for my ability to inspire, to execute, and to motivate teams to achieve their full potential. A mentor to many, with a commitment to building collaborative outcome focused relationships with stakeholders at all levels, and to ensure I am available to colleagues to iterate and engage.

I am driven by a deep sense of purpose and a desire to make a positive impact on the world. I see my role as not only delivering results for my organisation, but also contributing to the broader social and economic landscape.

10:40 - 11:10

Case Studies of Digital Excellence in Australia

Katie McDermott - Chief Product Officer & Executive Director, Digital at Service NSW Sandip Kumar - Executive Director & CIO of Gold Coast Health Read More

Two of Australia’s success stories codify their lessons learned with advice on how to create impact and transform at scale – while keeping your stakeholders happy and winning the resources you need.

Service NSW: Katie McDermott, leads a diverse group of teams responsible for end-to-end digital customer experiences, including check-in and voucher programs which required unprecedented speed to production.

Katie will outline what they have done differently to now serve quick customer centric services, feedback loops, new team constructs and a digital manifesto.

GCH: Under Sandip’s leadership GCH has now become the most digitally advanced and awarded healthcare company in Australia
Building global partnerships with vendors, – automating workflows for manual processes – the1st public sector hospital in AU to use MRI guided laser surgery.

To do so, Sandip needed to build a business partnership with the executive leadership and ensure the board trusted him with digital decision making

Glenn Carmichael

Head of Design at Telstra Purple

About

Glenn Carmichael is responsible for the Design strategy at Telstra Purple, a tech consultancy that delivers digital transformation for Australian and global businesses. He is an optimistic futurist who is passionate about understanding how technology will impact people’s work and lives, and how we can play a role in shaping, building and helping them to adopt it.

Glenn believes designing with a human-centered approach creates technology solutions that deliver better outcomes. Creating tools that people want to use, that make the cutting edge natural to engage with, and helping all people embrace and adopt these tools by designing with accessibility and inclusion in mind from the outset.

He’s passionate and invested in the next generation of designers, teaching at General Assembly for the past 5 years and regularly guest speaking at UTS and RMIT to interaction design students.

11:10 - 11:30

Driving Innovation with Design: Telstra Purple's Game-Changing Strategies for Customer Success

Glenn Carmichael - Head of Design at Telstra Purple Read More

Inspired by design, we’re driven to ideate, plan and build best-in-class tools that people love, that enhance the way people work, and create new industry standards and benchmarks. Often though, we are faced with the question of how to work most effectively with clients to help them solve problems in a cohesive, innovative way that genuinely meets their needs. In this session, you’ll hear some game-changing examples of how Telstra Purple leverages contextual research and design sprints to show what’s possible for our customers while driving deep employee advocacy.

Clarence Dent

RVP ANZ at WalkMe

About

With 10+ years’ success in senior sales, general management and executive leadership roles, Clarence has shown a core strength in transitioning a legacy business into a responsive enterprise that meets changing market needs.

He has played a leading role in driving the change from a general CRM company to a mobile and cloud-based solutions provider. Meeting the challenges of an evolving industry, technology disruption, and a fractured global economy head on, his value as a leader is in providing clear thinking and driving robust execution.

Mindy Rice

Head of Capability at TPG Telecom

About
11:30 - 11:50

The Digital Adoption Imperative

Clarence Dent - RVP ANZ at WalkMe Mindy Rice - Head of Capability at TPG Telecom Read More

Despite all the successes achieved to date, A/NZ IT leaders tell ADAPT that they suffer from a lack of unified vision to technology adoption, conflicting business priorities, resistance to change, burnout, and talent shortages.

Technology investments promise improvements in employee and customer experiences, including seamless business processes and integrated communications. However, a lack of digital adoption across your applications threatens to derail these benefits, squandering billions of dollars of investment. Often, the return on value from technology investments are set over a long period of time, with long implementation and training periods.

In this fast-paced world, this is no longer a viable strategy. You need to extract the value of these investments as quickly as possible. That starts with driving adoption at the point of inception, long before implementation, roll-out, and training. What approaches can you take to overcome these challenges to ensure that your technology investments deliver optimum value?

11:55 - 12:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Elisha Harrington

Senior Director, Chief Innovation and Strategy Office at ServiceNow

About

Elisha Harrington is an Evangelist on the Innovation team at ServiceNow. In her role, Elisha is laser focused on the future of work, digital transformation, and the power of intelligent systems.

As a thought leader in operational improvement and innovation, she is responsible for all efforts to evangelize the transformative world of work for enterprise customers in the Asian-Pacific region. Elisha is helping customers re-imagine the possible and solve important problems to create stunning change.

Prior to ServiceNow, Elisha worked for a number of top tier professional services firms, consulting with the largest global and Australian local enterprises across banking, telecommunications and more. From running large Digital transformations (both technical and business). Elisha worked for PwC across technology solutions which included fraud detection, risk sentiment, automation, and advanced analytics as well as blockchain and other leading technology cloud SaaS solutions.

Working within C-suite agendas and large impactful programs impacting employee and customer experience, Elisha aims to supercharge productivity scaling across the organisation whilst cultivating a culture of innovation at its core.

Roundtable 1

Elevate Customer Experience by Seamlessly Connecting Teams, Systems and Processes

Elisha Harrington - Senior Director, Chief Innovation and Strategy Office at ServiceNow Read More

Did you know Aussie customers spent 96 Million hours on hold in 2022 to resolve their issues? And on average it takes 7.3 days for a business to resolve an issue? How can this happen when businesses have continuously invested in technology and initiatives to improve the customer experience at every touch point?

The answer is, their digital transformations probably haven’t gone deep enough into the organisation, to where the work happens. The initiatives and technologies you have invested in might be overlooking the ever-so-critical middle office.

Join us to learn how to accelerate growth by transforming connections and workflow from the front end to the back office, and how to leverage technology to achieve connected customer service experiences that improves speed and transparency, and ultimately drives impact to your bottom line.

Derek Laney

Technology Evangelist at Slack

About

Dereks help organisations adapt for the future of work, he speaks about tech trends and the success of our customers.

Derek has held a broad range of roles in my 25-year technology career from startup developer, product manager, consultant, offshore development leader, solutions engineer and product marketing executive.

He spent 15 years at Salesforce, working with the Salesforce ecosystem and the local technology industry exploring digital and customer experience. 9 years leading product marketing teams and programs. 6 years in presales. 8 years developing and implementing software.

Slack and Salesforce is one of Australia’s Best Places to Work and recognised by Forbes as one of the world’s most innovative companies.

Roundtable 2

Revolutionising Work: Unleashing Productivity with New Approaches

Derek Laney - Technology Evangelist at Slack Read More

Join us for an enlightening roundtable discussion where we delve into the insights from Slack’s State of Work 2023 research. Discover the immense pressure faced by business leaders to maximise productivity (71%) and the productivity paradox caused by outdated performance management methods. Get ready to embark on a journey towards supercharging your team’s performance with innovative approaches. Can we finally bid farewell to wasted time? Shockingly, employees spend 32% merely appearing productive and a staggering 43% in unnecessary meetings.

The conversation is no longer about office, remote or hybrid work its about driving adoption of better ways of working for better business results. Engage with industry pioneers, hear their success stories, and unlock practical strategies to conquer productivity challenges. Collaborate, ask questions, and shape the future of work.

During this open discussion, we will discuss:

  • How visionary leaders are driving productivity and performance through new ways of working
  • The game-changing impact of generative AI on knowledge work flow, unlocking individual and group productivity
  • How a new frontier of security and trust is already evolving in your organisation
Roundtable 3

Digital Disruption in the Payments Ecosystem

with GoCardless Read More

The payment market has matured from being just transactional to more experiential with heightened investments towards payment technologies that drive value-based changes. Consumers are now accustomed to frictionless payments and the expectations are now that businesses need to further support evolving trends by leveraging available technology platforms. Add on top RBA regulatory change, and you have yourself quite a complex set of problems to solve in a short period of time.

Whether you’re a business in the midst of transformation or not, payments are often an afterthought, with the responsibility getting lost somewhere between the executive suite. The lack of clear end to end ownership means that it can be years between a deep dive into the end to end payments process. Whether it be customer expectations, regulation change, or multi year financial transformation investment, what do you need to know about what’s happening in order to assess your own path?

Join this roundtable to listen, learn and discuss the disruptive technologies and key trends for 2023 and beyond, plus a conversation about the technologies required to contribute towards the new trends in finance.

In this session we will discuss:

  • Why real-time digital payments are growing, and why will they continue to follow a similar trend
  • How to use customer data to improve the digital payment experience
  • How to optimise infrastructure for security and cost at the same time
  • Why the shift in digital banking preferences mean businesses need to embrace payment innovations

Tom McQueen

Head of Sustainability Practice ANZ at Cognizant

About

Tom McQueen works as a Head of Sustainability Practice ANZ at Cognizant, which is a Custom Software & IT Services company with an estimated 355.3 K employees; and founded in 1994., their management level is Director.

Tom graduated from La Trobe University and is currently based in Sydney, Australia. They used to work at Mentally Friendly and Nous Group and have used the following emails: , @futurice.com, @method.com.

Roundtable 4

Harnessing Data, Technology, and Collaboration for Business Sustainability

Tom McQueen - Head of Sustainability Practice ANZ at Cognizant Read More

We will explore how data, technology and collaboration are the keys to driving the next phase of business sustainability. Drawing from a survey of 3,000 executives, we will examine five main recommendations for businesses to invest in sustainability, integrate data-driven initiatives and elevate the CSO position within the C-Suite to enable meaningful business transformation. Join us as we discuss how to make sustainability an essential part of our economy.

12:55 - 13:50

Peer Networking Seated Lunch

13:55 - 14:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Raj Sundarason

Leader, Asia Pacific and Japan at Whatfix

About

Raj is a pioneer and thought leader in the digital adoption space leading growth initiatives across the Asia-Pacific region.Based in Singapore, he is responsible for accelerating go-to-market initiatives in APAC, designed with a ‘customer-first’ approach. Raj has firsthand experience in building a DAP hyper-growth business leading to an IPO with a focus on customer value realisation strategies.He is the author of the multi-award-winning book ‘The DAP Strategy’, which has been described as “the ultimate playbook for success in a digital transformation program.”

Damon Zemanek

Regional Director, ANZ at Whatfix

About
Roundtable 5

How to De-risk and Accelerate your Digital Transformation?

Raj Sundarason - Leader, Asia Pacific and Japan at Whatfix Damon Zemanek - Regional Director, ANZ at Whatfix Read More

Over 70% of IT leaders recognise digital transformation as integral to revenue achievement, product development, customer engagement and advancing strategic operational processes. Yet organisations are not well-prepared.

Transformation programs place a huge burden on users of today’s technologies to get the best out of them. To keep pace with the volume and frequency of change, organisations have had to rethink their digital adoption strategies to help justify their investments.

Digital Adoption Platforms have proven critical in enabling new ways of working, allowing the technology to be configured to seamlessly engage with the end user and execute cross-application business processes. While these technologies have evolved dramatically over the past five years, some critical questions remain, such as “How do you de-risk and accelerate your digital transformation program?”

The roundtable will examine the following topics:

  1. What is a Digital Adoption Platform?
  2. What are the two critical business problems you are trying to solve?
  3. What data do you need to get started?
  4. How to de-risk and accelerate digital transformation?

George Harb

Vice President of Sales at OpenText

About

I am an internationally experienced B2B Integration and software business executive with proven ability to deliver growth, improved staff performance and customer satisfaction levels. Suited to companies that need business transformation or sales growth in disruptive software services. A Results orientated mindset influenced by an analytical approach combined with strong commercial B2B sales experience.

Roundtable 6

Discover the Information Advantage

George Harb - Vice President of Sales at OpenText Read More

The explosion of data across an increasing number of information sources – from email, news feeds, diaries and social media platforms to company drives, shared drives and collaboration platforms – is adding to the information overload burden for citizens and workers.

For organisations grappling with this challenge, the solution lies in being able to break down the silos and integrate information with processes to make decisions faster. When you continuously apply information management to bring all your information together, patterns and trends emerge. Insights are gleaned and better decisions are made. That is the information advantage OpenText is powering businesses to unlock.

Steve Dillon

Head of APAC Architecture at Ping Identity

About

Steve Dillon is an identity security expert who has worked with many of Australia’s leading public and private sector businesses during the past 15 years to support their cyber resilience and effective posture against an ever increasing array of threat vectors.

As Head of APAC Architecture for Ping Identity, Steve is responsible for working with

organisations to underpin their security infrastructure in support of issues ranging from CDR compliance and achieving Zero Trust to providing personalised, streamlined user experiences that allow customers and employees to access critical applications anytime, anywhere. Curious and creative, he is a trailblazer in enabling organisations to support complex security requirements while providing the seamless user experience required of businesses today.

Steve previously worked at Telstra for more than three years in several roles including as Product Owner – Enterprise Identity where he provided foundational IAM capability underpinning the T22 digitisation program. Prior, he was a Managing Consultant at O2 Networks during. Both these organisations armed Steve with a winning combination of critical technical and business skills which today are key in achieving customer success right from the start in any identity security program.

Roundtable 7

Delivering on the Promise of Digital Transformation with Customer Identity

Steve Dillon - Head of APAC Architecture at Ping Identity Read More

Successful transformation of the digital experience hinges on a business understanding who its customers are the moment they touch an online or mobile channel. From an engagement perspective, this enables businesses to deliver tailored customer experiences that drive revenue and loyalty.

Unfortunately, many businesses have relied too long on methods – such as passwords, long registration forms, and requiring account creation to checkout – that can end up causing more abandonment than happy customers.

Join this roundtable with Ping Identity to discuss how businesses have the potential to ease their dependence on these tools by orchestrating smooth and secure end-to-end user journeys that are optimised to deliver business impact by leveraging customer identity as part of any digital experience strategy.

Gordon Maddock

Regional Vice President, Broad Markets at Appian

About
Roundtable 8

The Need for Speed: Secrets to Rapidly Simplify and Automate Complex Processes

Gordon Maddock - Regional Vice President, Broad Markets at Appian Read More

Is your organisation trying to operate with difficult, manual or heavily regulated processes? Critical workflows locked into rigid systems and disconnected data offer limited agility and visibility.

Hear from peers who are experiencing the same challenges and discuss how taking control of operations, responding to changing needs and delivering exceptional customer and employee experiences is possible. Leaving you free to do what you do best.

James Larmer

Expert Partner at Bain & Co

About

James Larmer is a global leader in advanced data and analytics and AI. He helps drive the expansion of Bain & Company’s Advanced Analytics capabilities in Australia and Asia Pacific, taking Bain’s strategic investments in digital transformation, intelligent automation, analytics and AI to the next level.

James is a leading analytics and AI expert with over 25 years’ experience in building and leading advanced data and analytics teams and delivering tech-enabled digital transformation business initiatives for Fortune 100 enterprises in the US, Europe, Asia and Australia. James has spent his career helping clients rapidly identify and capture value and actionable insights from disparate and fragmented data.

Prior to joining Bain, James helped PwC grow their data and analytics capabilities globally, most recently, as PwC’s US AI Leader and Southeast Asia Data & Analytics Leader. Prior to that he helped grow Visa Advisory Services and Visa Analytics out of San Francisco.

James has spent his career helping clients rapidly identify and capture value and actionable insights from disparate and fragmented data. His clients span financial services, telecommunications, technology, mining, healthcare and retail and consumer sectors.

A graduate of University of Sydney (Economics and Law), James completed his Masters at Columbia University in New York.

15:00 - 15:30

Bain & Co: The Connected Customer

James Larmer - Expert Partner at Bain & Co Read More

In an increasingly digital world, how do we make AI-driven interactions with customers more human? Today over 70% of customer journeys start digitally. In this session, Bain explores how backstage and onstage operations need to support each other and how some of the best companies in the world are increasing revenue and customer satisfaction by connecting them both.

James is a leading analytics and AI expert with over 25 years’ experience in building and leading advanced data and analytics teams and delivering tech-enabled digital transformation business initiatives for Fortune 100 enterprises in the US, Europe, Asia and Australia. James has spent his career helping clients rapidly identify and capture value and actionable insights from disparate and fragmented data.

Peter Hind

Principal Research Analyst at ADAPT

About

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

Linda Zeelie

Enterprise Digital Transformation Consultant

About

Linda has over 30 years of local and international experience as a Digital Disruptor and Enterprise Transformation Architect, Chief Operations Officer, Chief Information Officer, Program Director and various specialist levels across a range of industries including defence, finance and government.

Linda combines her extensive experience in technology transformation, program management and executive positions to architect change and lead organisations in enterprise digital transformation by creating progressive end-to-end ecosystems for delivery in the digital economy.

In addition, Linda holds a number of board positions and is undertaking a PhD and research projects with UNISA, researching leadership in the digital economy. An energetic outcome focused leader, Linda has a high degree of enthusiasm and performance drive. She is passionate about bringing about operational excellence and improving all stakeholders’ experiences.

Steve Hodgkinson

Chief Digital Officer at VIC Police

About

I am passionate about enabling organisations to innovate through ideas, people and technology. My authentic outcomes-oriented leadership style inspires and empowers people to “keep calm a do useful things better” – delivering successful outcomes and award-worthy results year-on-year.

In executive roles I have a successful track record of leading teams to execute transformative and sustainable change in complex situations and at large scale. In strategy and advisory roles I am acknowledged by my peers to be a creative, quietly powerful, thought leader and an inspirational public speaker.

I joined Victoria Police as its Chief Digital Officer in April. Previously I was the CIO of Victoria’s health and human services departments from 2014-2022.

My digital transformation work in health and human services delivered compelling outcomes year-on-year and uniquely received recognition in the top 10 of the Australian CIO50 each year for 5 years – culminating in a CIO50 Hall of Fame award in 2022. I am a Fellow of IPAA Victoria, was the Champion of the Australian TechDiversity Awards in 2018 and was the ITNews State & Local Government CIO of the Year in the 2017.

I am proud to have led my teams to awardable outcomes and am proactive about ensuring that my people are recognised for their achievements. Two of my leadership team members were awarded Public Service Medals in the Queen’s Birthday Honours and others have won a range of industry awards – including State Government project of the year in the 2019 IT News Benchmark Awards, a National AIIA iAward in 2019, an IPAA Victoria Top50 Women award and winner of the Service Delivery category in the 2016 IPAA Public Sector Leadership Awards.

Before DHHS I was global Chief Analyst Public Sector for the UK research and advisory firm Ovum for 8 years. Prior to this I was the Director eGovernment Strategy & Policy and Deputy CIO of the Victorian State government in Melbourne for 4 years.

In earlier times I founded and sold an e-commerce company, movinghome.com.au, and worked in a range of executive and consulting roles in the government and utility sectors in Europe and Australasia.

I am a graduate of the ANZSOG Executive Fellows program and the AICD Company Directors course and have a doctorate in Management Studies from the University of Oxford and a 1st class honours degree in Commerce from the University of Otago in New Zealand.

In my 20s I worked as a search & rescue mountaineer at Aoraki/Mount Cook National Park in New Zealand.

Jamie Rossato

Chief Information Security Officer at Lion Co

About

Finbar O’Hanlon

APAC president of GInI, the Global Innovation Institute (USA)

About

Finbar is an Futurethinker an Imagineer, Inventor, Entrepreneur and Coac with over 30 + years experience in creating and commercialising innovations in the technology, media and arts sector.

As an Imagineer and SME he helps others understand human capabilities, particularly when they relate to future thinking, creativity and innovation
As an inventor he has been granted 16 Patents in relation to cutting edge technologies covering Music, Video, Blockchain, Cybersecurity and AI (Children’s Learning and Entertainment).

As an Entrepreneur has started and run many businesses one being acquired and listed on the ASX called Linius.

As a musician he has toured globally and recorded and played with members of bands such as Limp Bizkit and the Cure, Scored music for film and Television and released a number of instrumental albums.

Finbar is the APAC president of GInI, the Global Innovation institute (USA), a Certified Innovation Professional and Certified Chief Innovation Officer.

Finbar is the Australian subject Matter Expert for Creativity, part of Capability.co.

He works across Australia delivering programs aimed at uplifting Hi (Human Intelligence) so it can effectively harness the power of Ai (Artificial Intelligence).

15:30 - 16:00

Digital Edge Panel: How to Drive Impact at Scale - While Speeding Safely?

Peter Hind - Principal Research Analyst at ADAPT Linda Zeelie - Enterprise Digital Transformation Consultant Steve Hodgkinson - Chief Digital Officer at VIC Police Jamie Rossato - Chief Information Security Officer at Lion Co Finbar O’Hanlon - APAC president of GInI, the Global Innovation Institute (USA) Read More

A unified vision needs uptake. This means balancing frictions between misaligned teams, shining light on the North Star, and building the foundations for ambitious innovation. It also needs to drive immediate value and ROI – while integrating risk, compliance and data security.

So how do you balance agility and speed with safety and guardrails?

With breaches, compliance, complex regulations and data privacy mandates increasing, so are the risks of hefty fines, reputation damage and lost trust.

Our panel of experts debate ways to create real Impact – and how to integrate Data Compliance, Risk and Security while accelerating Transformation Value?

How can digital leaders help to protect sensitive data across customer lifecycles, applications and data storage – while still making data accessible, personalised and monetised?

Simon Waller

Futurist and Business Advisor

About

Fifteen years ago, Simon was one of the founding members of Rio Tinto Iron’s internal scenario planning team. The team was tasked with developing long-range scenarios to help key decision-makers understand global iron ore demand over a 10+ year time horizon. This information was used to guide billion-dollar investment decisions, including the construction of new mines, railroads, and port facilities.

Over the last decade, Simon has applied his extensive real-world experience in scenario planning and futures thinking to help countless business leaders make better big decisions.

Now, with so many organisations facing unprecedented levels of uncertainty, Simon has shifted his focus to supporting key decision-makers to develop the mindsets, tools, and techniques that futurists use to think their way through uncertainty.

Simon also recently published his third book, ‘The Scenario Planning Guide: How Scenario Planning Can Be Used to Align Thinking, Stimulate Ideas, and Overcome the Inertia of Uncertainty’.

16:00 - 16:30

The Art of Future Thinking

Simon Waller - Futurist and Business Advisor Read More

If knowing the future is the ultimate competitive advantage then being able to think like a futurist must be one of the most important skills for modern business leaders. In an era defined by increasing uncertainty and rapid change, could futurism also be the best possible antidote to epidemic levels of short-term thinking?

In this session, Simon Waller shows you how futurists are trained to recognise trends, uncover risks and identify opportunities by thinking about things differently. With nearly two decades of work as a futurist Simon will take you through the mindsets and techniques that he and other futurists use to develop, explore, articulate and engage others in their visions for the future.

Lucy Chung

ADAPT Strategic Advisor and CEO at NOBL Collective

About

Lucy is the Co-Founder and CEO of NOBL, a culture change organizational design firm. She believes in building legendary cultures and helps her clients operationalize their wildest ambitions. She embodies a bias-to-action, using her experience in operations, human resources, and organizational strategy to drive meaningful and lasting change. Previously, she was a VP at the fashion house Rag & Bone, an advisor to the global digital studio ustwo, and partner at Undercurrent, a leading digital consultancy.

Liz Kreuger

Associate Principal at NOBL Collective

About

Liz is an Associate Principle at NOBL, a global organisational design firm born in the US with a new office in Sydney. She’ll break down what leaders can do to create and retain a high-performing team, drawing on her experience in operations, human resources, and organisational strategy to drive meaningful and lasting change.

16:30 - 17:15

Workshop: So What? Now What? Executing Innovation

Lucy Chung - ADAPT Strategic Advisor and CEO at NOBL Collective Liz Kreuger - Associate Principal at NOBL Collective Read More

This session is designed with that end of conference feeling in mind, when your head is swimming with key takeaways, new ideas and maybe even the thought of “now what?”. In amongst the very real fatigue that comes with leading innovation in the rapidly changing world today.

ADAPT Strategic Advisors from NOBL, an organisation design and change making consultancy, will guide you through an experience that allows you to make sense of what you’ve learnt throughout the day at Digital Edge. They’ll give you tools to cut through the barriers to change you might be experiencing in your organisation, like the belief that change isn’t needed, pushback that the time isn’t right for change, or the dreaded slip back into old ways when change has been made. They’ll show how to pinpoint priorities that will make a lasting and measurable impact on your organisation, as well as enhance your own leadership journey.

Expect an energising and practical session that will leave you feeling equipped for the realities that await as you return to business as usual.

17:15 - 17:20

Closing Comments

17:20 - 18:20

Digital Edge Peer Networking Drinks

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An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.

Register your interest

Digital Edge