Past Agenda

Tuesday, 16 June 2026

“Unified Experience, Operationalised Intelligence & Enabled Agentic”

Please note that 1:1 meetings will be running throughout the day.

07:45 - 08:30

Registration & Check-In

Jim Berry

CEO & Founder at ADAPT

About

Jim is known for exceeding expectations in execution.His entire career has been spent connecting the right people at the right time in roles across Europe and Asia Pac. ​

He founded ADAPT to deliver quality outcomes with integrity - with a vision to help Australia thrive commercially, now and for the future.To enable that, Jim leads ADAPT’s mission to connect, inform and equip our local business and tech leaders. ​

At the centre of agenda creation and strategic partner management for two decades, Jim is uniquely experienced to be the voice of the end-user, the customer and the vendor. ​

He satisfies C-suite attendees with all agendas across ADAPT Edge events. He also regularly presents “Know your Customer” webinars and guides the world’s largest vendors with their GTM and content strategies.​

Through entrepreneurial product development and a servant leader mentality with his team and clients, ADAPT grows annually with clearly differentiated value for all stakeholders.

08:30 - 08:50

Welcome to the 11th Digital & AI Edge: "Unified Experience, Operationalised Intelligence & Enabled Agentic"

Jim Berry - CEO & Founder at ADAPT Read More

Competitive advantage is seeing a shift from digital experimentation to operationalised intelligence.

ADAPT’s 11th Digital & AI Edge event will address CX and EX with a lens on Enabling Agentic. How to lead the transition from generative experimentation to autonomous execution, the critical need for unified data structures, and the demand for commercial accountability.

Digital, CX and Product leaders must move beyond simple GenAI chat to deploying autonomous “digital colleagues” that execute workflows, but this is only possible if they first build a “connected nervous system” of unified, semantic data to prevent blind spots.

Gabby Fredkin

Head of Analytics & Insights at ADAPT

About

Gabby’s primary role is managing ADAPT’s overall strategy for Data Analytics. He has extensive experience in using data to identify trends in technology that help shape Australian organisations. Utilising modern Data Science techniques, he provides ADAPT and their customers with confidence in the accuracy and validity of the information used for ADAPT’s Research, Advisory, and Events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT Events. In round table discussions, he specialises in using statistics to initiate thought-provoking discussions. Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are: ​

• Advanced AI and ML practices, including AI ethics.​
• Building models to benchmark and predict IT performance.
• End-user behaviour and human-centred design.​
• Cross-functional team design and value, such as DevSecOps.​

08:50 - 09:10

ADAPT Insights: What Are the Top Performers Doing Differently?

Gabby Fredkin - Head of Analytics & Insights at ADAPT Read More

ADAPT’s Research and Advisory team reveal data-driven insights from 1,500+ regional surveys of Heads of IT, Digital, Security and Finance - leaders driving transformation for 60% of Australia’s GDP. Benchmark your digital and AI maturity, explore investment barriers, and validate priorities against peers. Gabby distils core findings on operationalising agentic autonomy, unifying experience architecture, structuring cross-functional teams to deliver measurable commercial landings over simple feature launches.

09:10 - 09:15

Get an Edge: Making the Most of Your Day

Shannon Barry - Senior Community Success Manager at ADAPT Read More

Sanjoy Sen

MD - Group Head - Consumer Bank at DBS Bank (Singapore)

About

I am the Group Head of Consumer Bank at DBS Bank and a member of the DBS Group Management Committee. DBS, headquartered in Singapore, is a leading financial services group in Asia, recognized globally as the “World’s Best Bank” by Euromoney and Global Finance, and as the “World’s Best Digital Bank” by Euromoney.

I oversee the bank’s consumer business across the region, driving strategy, market development, and business performance across various markets and leading the expansion of our regional footprint. My responsibilities include driving the Consumer Bank’s digital transformation, developing new ecosystem partnerships, and leveraging DBS’s banking and technology capabilities to scale the consumer business.

I have over 30 years of international consumer banking experience. I joined DBS in 2018. Prior to that, I led ANZ Bank’s Consumer and Private Bank in the Asia Pacific region for 5 years. Before that, I spent 22 years at Citibank, where my last position was Consumer Bank Head for the Middle East and North Africa.

I currently serve on several boards within DBS. I am a Board Director at DBS Bank Taiwan, DBS Vickers Holding, and DBS Vickers Thailand. I also serve on the board of the DBS Foundation, overseeing sustainability efforts and championing social enterprises.

I am actively involved in various external boards and committees. I currently serve as Board Director and Treasurer at the Singapore Institute of Management. I am also a Governor on the Board of the Singapore International Foundation, supporting its mission to build enduring people-to-people ties for a better world. I am a member of the Strategic Advisory Council of the Singapore FinTech Association, contributing to the strategic growth and global expansion of the FinTech ecosystem.

Previously, I served as Director of the Board for ANZ’s subsidiaries in Cambodia, and Vietnam, and served as Director of Metrobank Cards Corporation in Philippines. I have held honorary positions at the National Volunteer & Philanthropy Centre (NVPC) and the Singapore Institute of Directors. I also served on the board of Tanglin Club for several years.

I was conferred the IBF Fellow Award for Consumer Banking in 2019. I am a regular keynote speaker at international conferences and business schools. I also teach in the Asia Financial Leadership Program, of which I am an alumnus.

09:15 - 09:55

Behind the Curtains of the World’s Best AI Bank:
Integrating Intelligence with Empathy

Sanjoy Sen - MD - Group Head - Consumer Bank at DBS Bank (Singapore) Read More

AI is everywhere - but turning experimentation into enterprise‑scale impact remains hard. Sustainable advantage will not come from chasing hype, but from scaling AI with intent, trust, and strong leadership. Drawing on DBS’ multi‑year AI journey, this session shares how the bank has moved from pilots to industrialised AI, scaled GenAI and agentic intelligence, and embedded trust‑by‑design governance - all while keeping humans firmly at the centre. Expect real use cases, practical lessons, and a clear perspective on what it takes to lead in an AI‑powered bank.

- AI at DBS is the result of a long‑term journey - GenAI accelerates the path, it doesn’t start it.
- GenAI and agentic AI are being scaled to deliver real gains in productivity, quality, and decision‑making
- Strong governance enables AI to move fast, safely, and confidently at scale.
- The real differentiator is human + AI leadership, where judgment, empathy, and accountability stay human.

Sanjoy Sen is the Group Head of Consumer Banking at DBS, a global leader recognized as the World’s Best Bank and World’s Best Digital Bank. He is also a member of the DBS Group Management Committee. Sanjoy drives the consumer banking transformation, leading digital-first strategies, regional expansion, and ecosystem innovation to drive DBS’s consumer business into a new era of fintech-enabled leadership.

Dawid Naude

CEO at Pathfindr

About

Dawid Naude is a trailblazer in business, disruption, and innovation, shaping the future by translating AI’s potential into real world impact. Committed to making AI exciting, accessible, and impossible to ignore, he helps organisations to make every employee more productive, reimagine what’s possible, and achieve breakthrough innovation.

With a dynamic CV spanning consulting and leadership roles across digital, technology and innovation, Dawid is the proud Founder & CEO of Pathfindr. Named one of AFR BOSS’ Most Innovative Companies in its founding year, Pathfindr’s is now the fastest growing AI Accelerator in Australia.

An advisor to Government and industry bodies across APAC, Dawid is one of the region’s foremost AI innovators, educators, and implementers. With an infectious energy and a gift for making the complex feel simple, his keynotes have built a reputation for exciting audiences into action.

09:55 - 10:25

The Year in AI: Meetings, Copilot, a Strategy Deck. No Result.
How Leaders Can Finally Start

Dawid Naude - CEO at Pathfindr Read More

Most leaders haven’t been standing still on AI. They’ve been moving. Meetings, workshops, Copilot licences, a strategy deck that took months. And yet, when someone asks what AI has actually changed in their organisation, the answer is uncomfortable.

This isn’t a technology problem. It’s a leadership problem.

In this session, Dawid Naude, Founder and CEO of Pathfindr and one of Australia’s most trusted AI practitioners, cuts through the noise to name what’s really getting in the way, and what it takes to finally move. Not a roadmap. Not a framework. A straight conversation about the decisions leaders need to make, the habits they need to break, and the first real steps that actually stick.
If your organisation has been busy but not moving, this one’s for you.

10:25 - 10:45

Morning Break

Refreshments, Snacks & Connections

David Walker

(former) Group Chief Technology Officer at Westpac & DBS and Chair of the AI Council at UNSW

About

David began his career in 1987 coding enterprise software for ten years. He then founded an ASEAN data science firm and exited after ten years to then spend the next 20 years as an IT executive at ANZ Bank, DBS Bank in Singapore — which became the world’s best bank — and most recently he was the CTO of Westpac Bank.

Now he’s the founder of Activate, an organisation helping organisations become future-ready, an adjunct at UNSW where he chairs the AI Institute External Advisory, and an independent director and advisor to start-ups and multinationals.

10:45 - 11:15

Dethrone the Giants: Why AI Rewards the Nimble Challenger

David Walker - (former) Group Chief Technology Officer at Westpac & DBS and Chair of the AI Council at UNSW Read More

The organisations most likely to win the AI era are not necessarily the ones dominating your sector today. While Tier 1 incumbents are stalling under the weight of legacy, political capital, and their fears of self-disruption , nimble challengers are able to move faster, adopting deeper, and taking ground. With AI everyone is in the game. It is a readiness game. And readiness can be built - nimbleness.

Three Waypoints:

1. Scale Is Not an Advantage
2. Nimbleness Is Measurable and Buildable
3. DBS Did It. Others Are Doing It Now

Activate - Experience-led · Evidence-backed · Activation-focused

Ajay Kumar

Head of MCP Services at InfoTrack

About

Ajay has over 17 years of experience in the software industry, with a strong track record across the insurance, banking, and government sectors. Known for his ability to bridge the gap between technical teams and business stakeholders, Ajay acts as a conduit between strategy and execution. He has a deep interest in driving business transformation through emerging technologies and is currently focused on leading InfoTrack’s AI evolution journey through the delivery of MCP services. 

He began his career as a software engineer and has since acted in a range of roles, including Engineering Manager and Product Manager, giving him a well-rounded perspective across both technology and business domains. 

11:15 - 11:35

From GenAI Experiments to Agentic Execution:
Building the Trusted Data Layer for Action at Scale

Ajay Kumar - Head of MCP Services at InfoTrack Read More

Most organisations can prototype GenAI quickly, but scaling agentic execution stalls when data is fragmented, semantics aren’t shared, and trust breaks at the boundary between internal systems and authoritative external sources.

In this session, InfoTrack shares a partner-first blueprint for building a trusted execution layer of unified meaning and governed access to authoritative data, so agents can verify, enrich, submit, and confirm actions with permissions, audit trails, and guardrails built in.

Vijayan Seenisamy

Group Transformation Lead at Woolworths Group

About

95% of enterprise AI pilots never reach production.

Not because the models are weak. Because organisations are delivering probabilistic AI systems using delivery disciplines built for deterministic software.

The result:
— Agents that demo beautifully but collapse in production
— Ownership that fragments the moment a pilot scales
— Governance that reacts too late
— Unit economics that turn negative
— No one accountable for how AI behaviour evolves after go-live

This is the pilot-to-production gap. The single biggest barrier to enterprise AI value today. I am building the discipline that closes it.

WHAT I DO

I am building the discipline of Enterprise Agentic AI Systems Delivery — the methodology, governance, and role clarity required to take AI agents from pilot to reliable production at enterprise scale.

This work is grounded in two proprietary frameworks:

— AI ROF (AI Role Operating Framework) — redesigning role accountability so humans and AI agents operate with clear ownership, decision rights, and escalation paths
— ICE (Intelligence-Centred Enterprise) — an operating model where intelligence is a practice, not a product. Built around a metabolic loop: Sense, Reason, Act, Learn

11:35 - 11:55

Escaping the Pilot Trap: Turning Agentic AI Ambition into Business Impact

Vijayan Seenisamy - Group Transformation Lead at Woolworths Group Read More

Drawing on key lessons from his recent book - The Pilot Trap - Vijayan will explore why so many AI initiatives stall before they create value, and what digital, CX and product leaders must do to move from experimentation to enterprise-scale impact.

- Why do so many AI initiatives stall in pilot mode, and what separates the ones that scale?
- What leadership decisions matter most when moving from experimentation to execution?
- How do you align AI investment with measurable customer and commercial outcomes?
- What operating model changes are needed to turn isolated use cases into sustained impact?
- How should executives judge whether an AI initiative is truly delivering value?

12:00 - 13:00

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Matthieu Sors

Senior Director Customer Success, Delivery & Transformation at Planview

About

Matthieu Sors is a strategic technology and transformation leader with deep expertise in customer success, enterprise delivery, and large-scale business transformation. As Senior Director of Customer Success, Delivery & Transformation for APAC at Planview, he works with organisations to align strategy with execution, helping leaders navigate complex change and deliver measurable business outcomes. 

With extensive experience across transformation consulting, agile delivery, SaaS platforms, and operating model design, Matthieu specialises in helping organisations modernise how they prioritise, govern, and execute digital and technology investments. 

Known for combining strategic vision with practical execution, Matthieu is a trusted advisor to senior executives on transformation roadmaps, value realisation, and the adoption of data-driven and AI-enabled ways of working. 

Roundtable 1

Output to Outcomes: Why the Next Wave of Digital and AI Leaders Will Win by Proving Value - Not Just Accelerating Delivery

A boardroom session moderated by an ADAPT Analyst with Matthieu Sors - Senior Director Customer Success, Delivery & Transformation at Planview and your peers

Read More

Digital and AI teams are under pressure to move faster than ever - but speed alone is no longer enough. As investment scrutiny rises and AI initiatives multiply, leaders must be able to connect strategy, delivery and value with far greater precision. This keynote explores how leading organisations are moving beyond activity and outputs to focus on measurable outcomes - creating the visibility and alignment needed to prioritise better, execute smarter, and turn transformation into tangible business results.

What we’ll discuss during this session:

- More output does not guarantee more value.
- AI becomes powerful when it is tied to priorities, capacity and measurable outcomes.
- The leaders who win will be those who can see, steer and prove enterprise value across the whole portfolio.

Rafi Katanasho

APAC CTO & Solution Sales VP at Dynatrace

About

Rafi Katanasho, Dynatrace’s APAC Chief Technical Officer and VP of Solution Sales, is responsible for working with users and prospective customers to identify and communicate IT best practice. Within this role, he leads Dynatrace APAC solution and sales engineering organisation to drive strategic new business opportunities for the Dynatrace Digital Performance Platform, the industry’s leading platform for delivering user and application insights to accelerate digital success.

Based in Sydney Australia, Rafi joined Dynatrace in 2007 and has more than 20 years’ experience in the IT industry focusing on Business, Application and IT Service Management. His experience includes a number of Australian based technology startup innovators. Prior to joining Dynatrace, he held senior management at Proxima Technology, a technology startup that pioneered the area of Business Service Management. He is a recognised thought leader and has published many articles, white papers and is a regular industry keynote speaker and commentator in IT and business publications.

Roundtable 2

Reliable by Design: Delivering AI that Customers Can Trust

A boardroom session moderated by an ADAPT Analyst with Rafi Katanasho - APAC CTO & Solution Sales VP at Dynatrace and your peers

Read More

How digital, product and customer leaders build the operational foundations that keep AI systems transparent, consistent, and commercially accountable before something goes wrong.

- Is your organisation moving from “AI experimentation” to “AI production” with the cultural maturity to govern automated failures?
- How do you move beyond guessing and guarantee that your AI delivers consistent, brand-aligned results across every customer touchpoint?
- When a prompt injection attack manipulates your AI’s behaviour, would you know and how fast?
- When AI behaviour drifts from compliance or brand standards, do you have the precise answers needed to automate remediation?
- How much visibility do you actually have across your full AI stack - models, agents, and third-party dependencies?

Mark Drasutis

Head of Value, APJ at Amplitude

About

Dedicated executive leader and professional with a strong focus on driving the growth of the Digital Economy across various markets, sectors, and organizations. Throughout my career, I have worked with renowned companies such as Yahoo!, AOL, The Economist, and News Corp, and in recent times, within the Financial Services industry, including Insurance Australia Group and ASX.

My expertise lies in cross-sector skills and experience, with a specific emphasis on the ecosystem that forms the foundation of our digitally-driven world today.

Key areas of my proficiency include:

Organizational and Digital Transformation: Deep understanding of driving and implementing transformative initiatives within organizations to adapt to the digital landscape.

Digital Product Vision, Strategy, and Execution: Formulating and executing comprehensive product strategies, from envisioning the product’s future to developing roadmaps and overseeing successful execution.

Product Management: Extensive knowledge and experience in effectively managing and overseeing product development processes and lifecycles.

Customer Platforms, Data, Analytics & Cloud: Leading strategically and operationally customer-centric platforms, data, analytics, and cloud technologies to drive business growth and enhance customer experiences.

Customer-centric Organizational Change: Specialization in facilitating customer-centric organizational change, fostering a culture that prioritizes customer needs and satisfaction.

Corporate Innovation: Proven track record of driving innovation within corporate environments, identifying opportunities for growth and implementing innovative solutions.

Team Building & Empowering: Exceptional, proven skills in building high-performing teams and empowering individuals to reach their full potential.

I am driven by my passion for building the Digital Economy and my commitment to creating a digital-first world. My diverse skill set and extensive experience enable me to contribute significantly to organizations aiming to thrive in the digital landscape.

Roundtable 3

Maximising ROI from AI with Real-Time Digital Behaviour Intelligence

A boardroom session moderated by an ADAPT Analyst with Mark Drasutis - Head of Value, APJ at Amplitude and your peers

Read More

How digital leaders operationalise real-time signals to quantify friction, predict revenue risks, and validate AI investments.

Discussion Points

- Quantifying the immediate revenue impact of digital journey friction.
- Identifying predictive signals that flag churn before it happens.
- Bridging the gap between data insights and rapid product execution.
- Unifying qualitative and quantitative data to contextualise user behaviour.
- Measuring actual commercial lift to justify AI optimisation budgets

Toby Allen

Senior Solutions Engineer at Auth0

About

Toby Allen is a Solutions Engineer at Okta focussed on enabling simple secure access to technology everywhere powered by Identity. While working in the communications space for 15 years he developed a keen interest in security, particularly in his 5 years working with communications APIs at Twilio and is a CISSP and CCSP. In 2022 he transitioned into the security space at Okta with Identity as the core enabler of Zero trust and secure access. Holding both an MBA and multiple technical certifications he is able to bridge the gap between executives and technical teams to deliver value to his customers.

Ginny Roy

Senior Manager, Strategic Sales at Auth0

About

Ginny Roy is Senior Manager, Strategic Sales for Auth0 at Okta, leading go-to-market strategy across key industries including telecommunications, energy, healthcare, transport, and professional services. 

With deep experience advising enterprise organisations on technology and business priorities, Ginny works closely with leaders to strengthen customer identity, security, and digital trust. She specialises in helping organisations deliver secure, seamless digital experiences while navigating increasingly complex risk and regulatory environments. 

Before joining Okta, Ginny spent several years leading high-performing teams supporting some of ANZ’s largest enterprises through technology strategy and advisory, bringing a strong understanding of executive priorities, digital transformation, and customer-centric security outcomes. 

Roundtable 4

Powering High-Value Customer Interactions in the Age of AI

A boardroom session moderated by an ADAPT Analyst with Toby Allen - Senior Solutions Engineer, Ginny Roy - Senior Manager, Strategic Sales at Auth0 and your peers

Read More

Deploying AI and customer-facing apps is a priority, but fragmented identity stalls innovation. This roundtable explores how treating identity as a strategic asset eliminates roadblocks, balances speed with security, and turns digital touchpoints into secure, high-value business drivers.

Key Themes:

- Impactful Interactions: Driving loyalty and revenue through frictionless digital touchpoints.
- Secure AI Access: Managing access for AI agents without creating silos.
- Faster Deployment: Reusing identity rules once globally to accelerate time-to-market.

13:00 - 13:55

Peer Networking Seated Lunch

Mark Leadercramer

APJ GTM at Canva

About

Mark is Head of APJ Go-To-Market at Canva, leading enterprise sales and GTM across Asia-Pacific and Japan from Sydney. He runs a 21-person team of AEs and BDRs and leaders building Canva’s enterprise motion in the region from the ground up. 
Before Canva, Mark spent years in enterprise SaaS across APAC, including a senior leadership role at Stripe. He’s a British-Australian who’s spent most of his career helping fast-growing tech companies land and scale with their biggest customers. 

Jackie Hill

Marketing AI Lead at Canva

About

Jackie Hill is Canva’s Marketing AI Lead, passionate about designing systems that make creativity easier and more impactful for real people. She works with Canva’s marketing teams to move beyond AI experimentation and build it into every stage of how they work, driving AI adoption, measurement and change across the global marketing function. Jackie speaks regularly on what it really takes to transform a world-class marketing team in the new era of AI-powered creativity.

13:00 - 13:55

Lunch RT | Enterprise Visual AI for Scalable Personalisation

A boardroom session moderated by an ADAPT Analyst with Mark Leadercramer, APJ GTM and Jackie Hill, Marketing AI Lead at Canva

Mark Leadercramer - APJ GTM at Canva Jackie Hill - Marketing AI Lead at Canva Read More

How CDOs leverage the bowtie framework and AI to unify siloed teams, creating seamless, data-driven customer journeys.

Discussion Points:

- Operationalising the bowtie framework to connect acquisition with retention strategies.
- Automating hyper-personalisation using centralised data and generative AI.
- Democratising high-velocity design while maintaining governance and quality at scale.
- Unifying fragmented workflows to reduce tool sprawl and operational drag.
- Translating rapid content production into measurable retention and revenue growth.

13:55 - 14:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rules moderated by an ADAPT analyst with subject matter experts.

Roundtable 5

From AI Ambition to AI Accountability - What's Actually Working, and What Isn't, Across the Customer Journey!

A boardroom session moderated by an ADAPT Analyst with Hardeep Randhava - Sales and Partner Manager at Automation Anywhere, Ian McAdam - MD & Regional Vice President, ANZ at Automation Anywhere and your peers

Read More

An honest peer-to-peer conversation amongst leaders, about where AI is actually delivering across the customer journey and where the gaps are costing you.

- Where in your customer journey does the experience fall apart, and is that because of what’s happening in the systems behind it?
- What happens when AI makes a decision your business cannot explain? (How did that happen?)
- Orchestrating … where does AI stop “processing” and where do humans “decide”?
- Understanding AI capabilities, and where can it add value?
- What is slowing us down, or stopping us from delivering the right solutions?

Dawn Henry

Head of APAC at Storyblok

About

Dawn Henry leads Storyblok’s Asia-Pacific business, working with enterprise organisations across the region to rethink how they architect and deliver digital experiences in an era of increasing complexity and customer expectation.

With more than a decade embedded in the ANZ digital transformation landscape, Dawn has worked alongside some of the region’s most complex organisations, spanning government, higher education, and large enterprise, through significant shifts in how they engage customers and manage content at scale. Her experience across more than five CMS platforms has given her a front-row seat to what separates organisations that successfully modernise their digital foundations from those that stall and it almost always comes down to whether the underlying architecture can support the speed and flexibility the business actually needs.

At ADAPT Digital & AI Edge, Dawn brings a practitioner’s perspective on what unified experience architecture looks like in practice — and why getting the content layer right is foundational to everything from personalisation and agentic workflows to the kind of seamless, trust-building experiences that keep customers coming back.

Roundtable 6

Scaling Digital Experience: Delivering Faster, Consistent Customer Journeys

A boardroom session moderated by an ADAPT Analyst with Dawn Henry - Head of APAC at Storyblok and your peers

Read More

As digital channels expand, many organisations are held back by legacy content systems that slow delivery, fragment experience, and limit scalability. This discussion explores how composable approaches enable faster, consistent content delivery across channels - balancing speed, flexibility, and governance.

- Where are current content systems slowing digital execution?
- How do you deliver consistent experiences across web, app, and emerging channels?
- How to enable faster time-to-market without losing control?
- How to scale content operations across teams, regions, and brands?

Gain practical approaches to accelerating digital delivery while improving consistency and customer experience at scale.

Mark Cameron

CEO & Director at Alyve

About

Mark Cameron is CEO of Alyve, a digital and AI advisory firm focused on helping organisations harness technology to create better outcomes for people, customers, and communities.

With over two decades of experience at the intersection of digital innovation, data, customer experience, and business transformation, Mark works with leaders to turn emerging technologies, including AI, into practical, measurable value. He is a recognised advisor on AI strategy, digital transformation, and innovation, helping organisations navigate change while remaining human-centred in their approach.

Mark also contributes to executive education in digital transformation and regularly advises enterprise and government leaders on AI adoption, business reinvention, and future-ready operating models.

Roundtable 7

Unconstrained: Leading Your Organisation Into the AI Era

A boardroom session moderated by an ADAPT Analyst with Mark Cameron, CEO & Director at Alyve and your peers

Read More

In this interactive workshop, digital leaders explore how redesigning operating models - not just rolling out technology - unlocks continuous learning and elite AI ROI.

Discussion Points:

- Unpacking how companies like Mayo Clinic and Goldman Sachs prioritise people over tech.
- Exploring the Australian macroeconomic context to avoid the AI cost-optimisation trap.
- Solving executive misalignment to stop leaders pulling AI into fragmented directions.
- Redesigning your operating model to prioritise continuous learning and human-AI cohesion.
- Unpacking how Mayo Clinic, Goldman Sachs and Singtel prioritise people over tech.
- Mapping stakeholders to move your strategy from scarcity to unconstrained possibility.

14:55 - 15:05

Afternoon Break

Refreshments, Snacks & Connections

Bhaskar Katta

General Manager at Westpac

About

Bhaskar Katta is a recognised expert with ~3 decades of experience in Operations &Technology, Consumer Business, Strategy, Customer-centric design, and Digital with a successful track record in delivering meaningful transformations in financial services.

He is currently General Manager of Global Operations at Westpac, leading a team of over 6,500 employees. Formerly as General Manager at ANZ, Bhaskar brought his extensive background in digital transformation in the Deposits, Payments, and Wealth business for over 6 million customers and managing the wealth business partnerships. Prior to that Bhaskar was Regional Chief Operating Officer in Singapore covering over 20 markets across Asia & Pacific and leading a Digital-only bank initiative. He has also has~2 decades experience with Citi across Europe, Middle East and Africa living and working in India, UAE, Russia, Czech Republic &UK in COO, CEO (Consumer Bank) & MD roles.

Bhaskar holds an MBA from Sri Sathya Sai Institute of Higher Learning in India and an Executive Education from MIT covering Digital Business Transformation and is experienced in building and leading high performing diverse teams and has a track record for leading significant organisational transformations that achieve outstanding results.

Jen French

General Manager AI Acceleration at CommBank

About

Jen French is a senior leader at CommBank, where she leads initiatives to embed AI capability across one of the region’s most digitally advanced banks.

Working at the forefront of fintech innovation, Jen focuses on how AI can deliver better customer outcomes, enabling simpler, more intuitive, and more personalised banking experiences at scale. She is passionate about applying AI in ways that strengthen trust, enhance decision-making, and deliver meaningful real-world impact.

Her leadership spans the organisation, helping shift AI from experimentation to scalable, enterprise-wide value, with a strong focus on responsible, secure, and customer-centred implementation in a highly regulated environment.

With deep expertise in transformation and digital adoption, Jen has a distinctive ability to simplify complexity and connect strategy, technology, and execution through a human-centred lens.

Simon Kriss

ADAPT Advisor and CEO at Sovereign Australia AI

About

As Co-Founder of Sovereign AI, I advocate for responsible, transparent, and locally developed AI that drives innovation and strengthens Australia’s digital resilience.

With more than 35 years of corporate experience, I combine futurist thinking with commercial pragmatism to make complex technologies accessible and actionable.

Author of The AI Empowered Customer Experience (Amazon, 2023) and Australian representative at the 2025 AIFOD Forum held at the UN in Geneva.

Peter Hind

Principal Research Analyst at ADAPT

About

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

15:05 - 15:35

Executive Panel | The Agentic Tipping Point - What We Automate Next?

Bhaskar Katta - General Manager at Westpac Jen French - General Manager AI Acceleration at CommBank Simon Kriss - ADAPT Advisor and CEO at Sovereign Australia AI Peter Hind - Principal Research Analyst at ADAPT Read More

Peter Hind convenes Westpac, Soverign Australia AI and CBA to discuss how agentic AI moves from pilots to accountable digital colleagues at scale.

- What’s accelerating in agentic AI - and what must we deliberately slow down?
- Digital colleagues aka Agents are here to stay - where is the red line? Who is responsible if there is a mistake?
- Deepfakes, vishing, phising - the AI era comes with its risks and lack of trust - how do you maintain the digital trust?
- Which outcome proves ROI for agentic AI: cost-to-serve, conversion, retention, or reduced risk?

Jim Boehm

Expert Partner and Chief Digital Risk Officer at McKinsey & Company (London)

About

As an Expert Partner and Chief Digital Risk Officer at McKinsey & Company, I lead digital risk for the firm’s Global Technology and AI function, as well as the Technology, Leap, and QuantumBlack practices. With deep experience across Europe, the Middle East, North America, Latin America, and Australia, I advise Boards and senior technology leaders—particularly in the public and social sectors—on navigating complex digital, cyber, and AI‑related risks. Based in London, I am recognised for bringing a strategic, cross‑sector perspective to digital risk governance and transformation.

Prior to joining McKinsey, I served as a Naval Flight Officer, Mission Commander, and Scientific and Technical Intelligence Officer in the U.S. Navy. I later held leadership roles as a Director in Position Services at Morgan Stanley and as a Program Manager at Proteus Technologies. I have previously earned certifications including Certified Scrum Master (CSM), Project Management Professional (PMP), and PMI‑ACP.

David Gee

ADAPT Advisor and Influential CISO

About

David is a former CIO and CISO with over 20 years of global leadership experience across financial services, insurance, and technology risk. His roles at Macquarie Group, HSBC, MetLife Japan, and in advisory positions within fintech and cybersecurity ecosystems have shaped his deep expertise in cyber resilience, digital transformation, IT risk management and value realisation.

15:35 - 16:05

Securing the Future: Transformation Done Right

Jim Boehm - Expert Partner and Chief Digital Risk Officer at McKinsey & Company (London) David Gee - ADAPT Advisor and Influential CISO Read More

Every Chief Digital Officer faces the same critical challenge: delivering an exceptional customer experience while ensuring innovation remains secure by design. But how do the best organisations achieve this?

In this keynote fireside chat, David Gee former CIO and CISO is joined by Jim Boehm Chief Digital Risk Officer McKinsey. Jim is a Partner at McKinsey and has a successful history in assisting their clients with strategic planning. Recently Jim took on this internal global role, as Chief Digital Risk Officer.

Join us for an exclusive conversation with Jim, who will share hard-won insights from guiding McKinsey clients through successful transformations. Learn the strategies, pitfalls, and proven approaches that separate transformative initiatives from failed projects.

This isn’t another theoretical discussion. It’s a rare opportunity to hear unfiltered perspectives from someone who’s been in the trenches, helping organisations navigate the complexities of modern digital transformation amid escalating cyber and AI threats.

Who Should Attend:

- Chief Digital Officers wanting to learn best practices
- Digital leaders driving transformation initiatives
- Emerging leaders preparing for tomorrow’s challenges

If you’re responsible for digital innovation in your organisation, this session is essential.

16:05 - 16:10

Closing Comments

16:10 - 17:00

Digital & AI Edge Peer Networking Drinks

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An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.

Register your interest

Digital Edge