Unified Experience, Operationalised Intelligence & Enabled Agentic

Sanjoy Sen is the Group Head of Consumer Banking at DBS Bank and a member of the DBS Group Management Committee. Headquartered in Singapore, DBS is one of Asia’s leading financial services groups, recognised globally as the World’s Best Bank and World’s Best Digital Bank by Euromoney and Global Finance.

With over 35 years of international banking experience across Asia, the Middle East, and Australia, Sanjoy has held senior leadership roles at ANZ and Citibank before joining DBS in 2018.

Sanjoy oversees the bank’s consumer business, driving strategy, performance, and regional expansion. He’s responsible for digital transformation, new ecosystem partnerships, and leveraging DBS’s capabilities to scale the consumer business.

He serves on multiple boards within DBS and external organisations and is a recognised international keynote speaker on the future of banking and financial technology, exploring how AI, digital and data are reshaping the industry. Sanjoy is an alumnus of the Asia Financial Leadership Program and Harvard Business School and was conferred the IBF Fellow Award for Consumer Banking.

Bhaskar Katta is a recognised expert with ~3 decades of experience in Operations &Technology, Consumer Business, Strategy, Customer-centric design, and Digital with a successful track record in delivering meaningful transformations in financial services.

He is currently General Manager of Global Operations at Westpac, leading a team of over 6,500 employees. Formerly as General Manager at ANZ, Bhaskar brought his extensive background in digital transformation in the Deposits, Payments, and Wealth business for over 6 million customers and managing the wealth business partnerships. Prior to that Bhaskar was Regional Chief Operating Officer in Singapore covering over 20 markets across Asia & Pacific and leading a Digital-only bank initiative. He has also has~2 decades experience with Citi across Europe, Middle East and Africa living and working in India, UAE, Russia, Czech Republic &UK in COO, CEO (Consumer Bank) & MD roles.

Bhaskar holds an MBA from Sri Sathya Sai Institute of Higher Learning in India and an Executive Education from MIT covering Digital Business Transformation and is experienced in building and leading high performing diverse teams and has a track record for leading significant organisational transformations that achieve outstanding results.

As Deputy CEO and Chief Customer Officer at Services Australia, I lead a group responsible for optimising, improving and transforming critical services to millions of Australians every day. I have over ten years of senior executive experience in driving technology-enabled business transformation, including digital identity, and strategy in the public sector.

My mission is to apply design, innovation, customer experience, and digital capabilities to transform government services and create positive outcomes for our customers. I have a strong background in agile leadership, digital delivery, and strategy. I am passionate about fostering a culture of collaboration, empowerment, and excellence within Services Australia and across government.

At the Massachusetts Institute of Technology, Alan looks after CISR’s Research and Engagement for the Asia Pacific region. Previously, he held senior digital executive roles and managed digital strategy teams where he built and ran successful consulting businesses for Accenture and PwC. He was the Head of Digital Strategy for the Turnbull government of Australia.