Digital Excellence & Being Ridiculously Easy to Do Business With

David Avrin, CSP, GSF is one of the world’s leading Customer Experience speakers and consultants. He helps CEOs and organisations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with. David’s the author of seven books: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want-when and how they want it. His business insights have been featured worldwide.

Simon Bowker is Area Vice President of CRM & Industry Solutions in Asia Pacific for ServiceNow. He is responsible for managing sales, strategy and customer success for ServiceNow’s Customer and Industry Workflow Solutions that drive fierce customer loyalty with connected digital workflows. Simon and his teams’ partner with ServiceNow’s customers on their digital transformation journey. They help leading organisation’s in the region deliver ‘next generation’ customer experiences, increase productivity, reduce complexity and significantly improve customer satisfaction.

Before joining ServiceNow, Simon led Financial Services and Strategic Accounts at Adobe, helping the largest brands in Australia build world class experiences. He also served as the APAC AVP of Marketing Applications at Teradata, where he launched the Marketing Resource Management, Campaign Management and Digital Marketing Solutions in the region. Prior to moving to Australia, he was the UK Managing Director of European SaaS start-up, eCircle. There he managed over 100 digital marketing professionals to become the leading digital marketing platform in the UK, before successfully leading the integration of the eCircle and Aprimo businesses following acquisition by Teradata.

Simon was an elected member of the UK Direct Marketing Association Council from 2010-2013. He has consulted on digital transformation strategies for clients including Sony, Asda, Argos, Lloyds Banking Group, Bank of America, Qantas, ANZ Bank & Telstra and continues to speak publicly around Customer Experience and Digital Transformation.

Marek Kowalkiewicz is a Professor and Chair in Digital Economy at QUT Business School. Listed among the Top 100 Global Thought Leaders in AI by thinkers360, Marek has led global innovation teams in Silicon Valley, was a Global Research Program Lead and Founding Research Manager of SAP’s Machine Learning lab in Singapore, and a Research Fellow at Microsoft Research Asia. His newest book, “The Economy of Algorithms: AI and the Rise of the Digital Minions”, is an international bestseller, recently released as an audiobook.

Stephen Hardy is a member of Bain & Co’s Advanced Analytics practice and has more than 20 years of experience building and deploying AI and machine learning across financial services, government, retail and consumer electronics. He works extensively to deliver practical solutions embodying responsible AI principles to clients across the Asia Pacific.

Stephen’s career has spanned the technology areas of customer experience optimisation, causal modelling of programmatic impacts, image and video recognition algorithms, and privacy-preserving data analytics.

He has published articles across a number of different fields and is a co-inventor on more than 15 US patents across multiple technology domains.

Prior to joining Bain, Stephen was formerly the CEO of Ambiata, a Sydney based data science services company and was also previously SGM of Canon Information Systems Research Australia Image and Video R&D Lab.

He holds a PhD in Astrophysics from the University of Sydney and a BSc (Hons) with a university medal from the Australian National University.