Agenda
Tuesday, 26 August 2025
“Platforms, People, Performance”
Please note that 1:1 meetings will be running throughout the day.
Registration & Check-In
Secure your seat in the keynote room for the day.
Welcome to the 28th CIO Edge: Platforms, People, Performance
Jim Berry - CEO & FounderWelcome to ADAPT’s 28th gathering of Australian CIO and IT leaders from Enterprise and Government responsible for over 1/3 of AU GDP and 10% of the workforce.
The #1 Business Goal articulated by over 1,000 executive surveys in 2024 is ‘Tech modernisation and Simplification’. So many Australian organisations are struggling to run such complex, customised, and fragile IT estates – with operating challenges, technical debt, and siloed problems.
Modern CIOs must lead with confidence and visibility, while articulating the value of technology to secure resources to solve these challenges – to be able to deliver on business outcomes.
What is possible? – what is the future? – what is the opportunity if we get it right over the next 5-10 years? What will be the cost if we get it wrong?
Join the CIO community, experts and ADAPT for the day to find answers to these critical questions and enable business led change.
ADAPT State of Australia Maturity & Performance Insights: AI with an ROI
Gabby Fredkin - Head of Analytics & Insights at ADAPTADAPT’s research team reveal the latest local fact-based insights from over 5000 interactions and 1000 detailed surveys with our region’s top CIOs, CISO, CFOs, CTOs, and digital leaders. This session will assist you in comparing the resource allocation, investment priorities and unique challenges of Australian CIOs for you to benchmark and validate your priorities and thinking. Michael will reveal the core findings distilled from your aggregated pre-event surveys and examine the technology strategies that are generating value – focused on what the top performers are doing differently.
Get an Edge: Making the Most of Your Day
Tenar Larsen - Head of People & Performance, Executive ProgramsMIT CISR: From Spaghetti to Platforms - The 4 Designs Used by Top Performers
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorIn this volatile and AI enabled world, being world class at building and reusing digital platforms pays off – particularly as a foundation for creating quicker value from AI.
MIT CISR have defined four platform designs – and found that the 45% of companies that effectively managed one or more are top performers in their industry.
While the companies that focused on local needs and were poor on platform reuse (lost in Silos and Spaghetti) now had the worst financial performance.
In this in-person session, Peter will reveal and describe these four platform designs, their financial performance, and the key capabilities needed for each – bringing them to life with case studies. Peter will be onsite for the day to meet anyone wanting to know more.
As Chair of CISR at the MIT Sloan School of Management in Boston, Peter’s work centres on the role, value, and governance of digitisation in enterprises. Peter works with several of Australia’s and the world’s leading CIOs, ExCos and Boards and is a senior advisor to the New York VC firm Insight Partners. Peter was nominated for the 2023 Thinkers-50 based on his new book, Future Ready, and was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
ANZ Bank: Platform-based Transformation
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor Peter Barrass - Divisional CIO at ANZ Banking GroupANZ Bank is one of Australia’s success stories. Their platform-based transformation journey has led to operational excellence, growth, and profits in a hyper competitive sector starting with the Institutional bank and now building enterprise-wide.
In this interview, ANZ Divisional CIO, Peter Barrass shares his lessons learned on the journey.
Peter is currently the Divisional CIO for Institutional and Payments at ANZ, responsible for the technology services across Markets, Transaction Banking, Corporate Finance and Payments globally. He has spent the last 25 years working in Financial Services in Europe, the USA and Australia.
Powering Future Possibility Through Network Leadership and Product Innovation
Nathan Gumley - Group Owner Strategy & Transformation at Telstra Channa Seneviratne - Technology Engagement & Advancement Executive Global Networks & Technology at TelstraExecutive Product leader Nathan Gumley and Executive Global Networks and Technology leader Channa Seneviratne will unveil how Telstra is redefining the role of connectivity for business. Together, they will share how Network as a Product transforms the customer interface, unlocking new commercial models and tailored experiences through attributes like reliability, latency, and security. They’ll highlight the advances in network technology that underpin this transformation and discuss how infrastructure, innovation, security, and resilience powered by AI and Autonomous Networks enable the agility and scale needed to lead in a rapidly evolving digital landscape through real customer stories.
Morning Break
Refreshments, snacks & connections
CIO Edge Panel: Simplify, Secure, Scale
Chris Crozier - CIO at the Department of Defence David Walker - Chief Technology Officer at Westpac Group Loren Somerville - Chief Information Officer at The Lottery CorporationFrom Tech Steward to Business Catalyst – our high calibre panel will debate tactics that let CIOs secure the resources and steer enterprise-wide change.
– Cutting Complexity – Practical wins for shrinking fragile, customised estates and freeing budget for innovation.
– Platform Reuse vs. Silos – where has reuse delivered speed and margin, and where has “spaghetti” dragged performance?
– AI with an ROI – Moving past pilots: how are CIOs funding and governing GenAI/Agentic AI so value shows up on the P&L?
– Talent & Operating-Model Gaps – Reskilling, sourcing and target Operating Model (TOM) tweaks that close execution barriers faster than new tooling alone.
– Storytelling, board engagement and KPI alignment.
WalkMe Innovation Showcase: Real Stories of Adoption in Action
Matthew Barratt - Principal Customer Success Manager at WalkMe Simon Carlson - Senior Solution Advisor at WalkMeJoin us for a high-impact showcase of how leading Australian organisations are pushing the boundaries with WalkMe. Through live demos and real-world results, see how IT leaders are solving the “last mile” challenge of digital transformation with innovative technology adoption strategies.
From Overwhelmed to Control: How to move to Proactive Vulnerability Reduction
Melissa Bischoping - Sr. Director, Security & Product Design Research at TaniumVulnerability Management’ too often begins and ends with a collection of reports, dashboards, trends, and graphs that all tell the same story: we have too many bugs, too many apps, and not enough people to fix all the problems. Its time we move beyond this approach and put our data to work with the power of automation and AI. Scanning and reporting are only as valuable as the patching and remediation workflows they support. But why wait for scanning? Wouldn’t it be spectacular if you had vulnerabilities patched before your next scan even saw them? Organizations must pivot into action with data-driven, high-confidence actions to patch vulnerabilities almost as soon as they’re uncovered in the environment and without negative operational impact – close the door for attackers who’d seek to capitalize on uncertainty and blind spots.
In this presentation, we’ll show how the power of high-confidence automation reduces your risk AND your cost of time, people, and money allowing you to reclaim those resources for other workflows
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
Balancing Innovation and Productivity while Reducing Complexity
Shan Moorthy - CTO APAC at WorkdayEnterprises are required to reduce their technology proliferation, technical debt and improve residual risk – all while delivering on productivity and innovation demands that the business desires to stay competitive. Learn and share strategies with peers, like leveraging an AI native platform such as Workday, to balance delivery of both, while operating within resource constraints. Explore how Agentic AI could deliver the ROI that CIO’s have chased, the vision and potential – and risks – it brings to the table.
How Can CIOs Help their CEOs Need for Bold Reinvention
Gayan Benedict - Digital Partner at PWC Claire McKenna-Blake - Tech Advisory Partner at PWCAustralia’s CEOs are beginning to recognise the size and urgency of the reinvention imperative, but at a much lower rate than global CEOs. For those lagging behind there exists a stark choice: self-disrupt or be disrupted. PwC’s 28th Annual Global CEO Survey – Australian insights, highlights how global megatrends like technology, including GenAI, and climate change are driving reinvention for CEOs across the globe.
For companies embracing reinvention, the benefits are profound: 42% of local CEOs note efficiency gains from GenAI, with climate-friendly investments reported six times more likely to boost revenue of global CEOs. Optimism prevails among local business leaders, with plans to increase headcount and pursue acquisitions. However, complacency is a risk, as 74% of local CEOs believe their firms will survive the next decade without change, compared to 55% globally.
The challenge for Australia’s CEOs? Acting now to ensure future success.
Cutting Through the AI Hype and Complexity
Nick Sone - Chief Customer Officer at BrennanFor many enterprises, generative AI can be a solution looking for a problem. Just because you can deploy these tools, doesn’t mean you should. There’s pressure for organisations to reap the benefits of gen AI, but many are struggling to follow through with implementations. This is despite CIOs telling ADAPT that deploying automation and machine learning tools as well as gen AI are among their top 10 priorities this year.
During this roundtable session, join Brennan’s Nick Sone to discuss:
- Why you should ignore the gen AI hype and look closer at where it adds value.
- How Brennan builds business cases for gen AI; lessons learned from failures and the results the systems integrator is seeing so far.
- The key questions you need to ask before starting a gen AI project, the data governance that is required, and the steps to take to reduce potential hallucinations in AI models.
Building the Future-Ready Enterprise with Responsible AI and Secure Agents
Will Hiebert - Regional Vice President, ANZ at GleanCIOs are being asked to do more than just “bring in AI”- they must enable it across the business responsibly, securely, and at scale. The opportunity? Massive gains in productivity, accuracy, and decision-making – without sacrificing trust or control.
In this focused roundtable, explore how secure AI agents are transforming the enterprise by giving every employee instant, permission-aware access to the knowledge they need – without the complexity of manual model training. Learn how forward-thinking CIOs are using AI to accelerate outcomes, break down silos, and unlock enterprise-wide performance.
You’ll discover how to:
- Enable real-time, trusted answers grounded in your enterprise knowledge
- Equip every employee with a secure, AI-powered assistant
- Drive smarter, faster decisions without adding risk or noise
- Break silos and boost productivity at scale
- Operationalise AI responsibly – with governance built in from day one
Peer Networking Seated Lunch
Join us for relaxed peer networking and great food, upstairs in the Heritage ballroom
From Uncertainty to Empowerment: Elevating Teams for the Future of Work
Abhik Sengupta - Principal Business Value Advisor at Atlassian Alicia Lenart - Head of HRBPs at AtlassianDescription: In today’s environment, teams are under immense pressure to deliver faster, adapt to constant change and prove the value of their work. Yet many organisations struggle with fragmented adoption of AI, unclear priorities and gaps in skills – leading to misalignment, slower execution, and missed opportunities. For CIOs, the challenge is no longer just about productivity, but about creating systems that empower people to deliver meaningful outcomes at speed.
Join Abhik and Alicia as they share insights on how organisations are rethinking the state of teams – from upskilling for the AI era to fostering adaptability and continuous learning. You’ll leave with practical ways to empower your people with both the skillsets and mindsets needed to accelerate value delivery in an AI-powered future.
Key discussion points:
• The state of teams today – speed, value delivery, and resilience
• Upskilling for the AI era – technical + human capabilities
• Building adaptability and continuous learning into team culture
• Leadership perspectives on preparing teams for the future of work
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
Effective Ways to Launch Your Technology Business Management (TBM) Program
Matt Pinter - Field CTO APAC at Apptio Nick Potts - Director at Cortell Australia Zahid Arain - General Manager at Technology Business Management Council APACTechnology plays a key role in driving innovation and transformation. However, without clear visibility into costs and value, optimising IT investments can be complex. Traditional financial management methods – such as spreadsheets and custom-built tools – are often time-consuming, error-prone, and difficult to scale.
The Technology Business Management (TBM) framework provides a structured approach to enhancing financial transparency, aligning IT spending with organisational objectives, and enabling fact-based decision-making.
This roundtable will bring together technology and finance leaders to explore best practices for launching and sustaining a TBM program. Participants will gain insights into building a common language between CIOs, CFOs, and business leaders; tracking total cost of ownership (TCO) across on-premises and cloud environments; and implementing cost recovery strategies that promote efficiency and accountability. The discussion will also address key challenges such as budget planning, resource allocation, and implementing chargeback and showback models to ensure IT investments align with business priorities.
Key discussion points include:
• Building a Strong TBM Foundation: Establishing a shared financial language across IT and finance teams to drive informed decision-making.
• Optimising IT Spend and Cost Recovery: Understanding true TCO, tracking expenditure, and implementing cost recovery strategies.
• Enhancing Transparency and Accountability: Leveraging data insights to manage budgets, control variances, and align IT resources with strategic goals.
• Implementing Service Rate Models: Driving strategic IT service utilisation through structured pricing, benchmarking, and financial accountability.
AI-Ready or Not: Bridging the Gap Between Ambition and Adoption in 2025
George Harb - Managing Director at OpenText Ian Poulton - Director, Solution Consulting at OpenTextWith 70% of CIOs planning to invest in generative AI in 2025, the focus must shift from experimentation to delivering measurable business value. This roundtable will explore how CIOs can drive new revenue streams, boost productivity, and enhance customer and employee experiences—all while reducing costs. We’ll unpack strategies to overcome infrastructure and skills gaps, improve adoption, and build compelling business cases that resonate with executive stakeholders. Learn how modular, low-risk AI solutions and local success stories can accelerate ROI, and how to partner with vendors who understand your environment and can help turn AI ambition into operational and financial outcomes.
Transformation for AI: Modernising Legacy Systems to Enable AI and Power Agility & Innovation
Brett Grecia - Associate Partner- Leader of the Technology Strategy & Architecture Consulting Practice, APJ at Cognizant Clare Cranston - Head of Strategy & Delivery Consulting APJ at CognizantReimagining Operating Models: Utilising IT and Automated AI to Unlock Scalable Performance
Jason Wornham - General Manager at FUJIFILM IT Services Murray Mitchell - National Software Solutions Prof. Services Manager at FUJIFILM Business Innovation AustraliaAs CIOs face mounting pressure to scale operations, boost productivity, and drive innovation, the convergence of AI, automation, and IT infrastructure is redefining what’s possible. The shift isn’t just about deploying tools—it’s about fundamentally reimagining how operating models function.
In this roundtable, we explore how AI-powered IT ecosystems can become the backbone of enterprise agility and performance. From low-code workflows and intelligent capture tools, the future lies in tightly integrated, app-native AI solutions that drive autonomous, self-optimising systems.
Join your peers in a forward-looking conversation about building intelligent IT foundations that unlock scalable, secure, and productive operations.
Afternoon Break
Perspectives from a CEO & Disruptive FinTech
Dave Hyman - CEO & Co-founder at Lendi GroupDave is CEO of Lendi Group, the digital platform business behind Lendi, Australia’s #1 digital mortgage brand, and the iconic Aussie franchise. Backed by a powerful AI platform, a network of 1,300 brokers and 220 retail stores, Lendi Group is revolutionising the property journey. Today, its loan book is more than $100b – it’s a growth story like no other.
In what promises to be a lively debate with ADAPT’s Head of Strategic Research, Matt Boon – they’ll talk:
• What should a healthy relationship between CIO and CEO look like?
• Real life examples of tech and AI adoption
• Keeping up with the pace and future of IT/tech
McKinsey: How Leading CIOs turn High Stakes into High ROI
Jessica Eyes - Digital Leader at McKinsey & CompanyIn today’s high-pressure environment, CIOs in Australia and New Zealand are navigating a complex mix of digital ambition, budget constraints, and rising board expectations.
This session explores how leading CIOs are shifting from tech custodians to true value co-pilots — turning high-stakes initiatives like cloud, AI, cyber, and ERP into measurable commercial outcomes.
With a focused deep dive on ERP transformation, we’ll unpack what success looks like beyond go-live: how to avoid value leakage, manage vendor risk, and align transformation with business performance. Expect practical strategies, real-world insights, and the metrics that matter.
Jess will explore:
- Why ROI doesn’t come from more tech but deliberate bets, better sequencing, and focus on value
- High-stakes bets CIO can turn into value e.g. cloud migration, tech debt and simplification etc.
- Practical case of how a CIO can reframe ERP from ‘back office plumbing’ to ‘frontline’ enablement
CIO Town Hall: What's on the Mind of A/NZ CIOs Leading Tech for 30% of Our GDP?
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorTo close the day, Peter will lead a CIO Town Hall held under the Chatham House Rule. Attendees will talk as a group and in table top debate, moderated by ADAPT advisors.
Topics inspired by MIT and ADAPT datasets will include:
- How do CIOs in top performing companies spend their time?
- AI use case maturity and value for the CIO.
- Stakeholder engagement and winning allies.
- How to lead career defining transformations?
Closing Comments
CIO Edge Peer Networking Drinks
An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day