Agenda
Tuesday, 24 February 2026
“Business & Operating Models in the Agentic AI Era”
Please note that 1:1 meetings will be running throughout the day.
Registration & Check-In
Secure your seat in the keynote room for the day.
Welcome to the 29th CIO Edge: "Business & Operating Models in the Agentic AI Era
Jim Berry - CEO & Founder at ADAPT
Welcome to ADAPT’s 29th national gathering of Australian CIO and IT leaders from Enterprise and Government – with the cohort responsible for over 1/3 of AU GDP and 10% of the workforce.
The #1 Business Goal articulated by CIOs for 2026 is to “Grow the Business” – moving IT from a cost centre to a revenue and business enabler, while still delivering on Tech modernisation, Simplification and Scaled AI.
Critical to remaining relevant in the agentic age will be understanding and championing new business and operating models that evolve the people, processes and platforms enabled by the tech strategy.
CIOs will lead this alignment and then communicate value to all the stakeholders to help sustain the change.
As we embrace Agentic on that journey: What is the future? What is possible? What is the opportunity if we get it right over the next 5-10 years? What will be the cost if we get it wrong?
Join your CIO community, experts and ADAPT for the day to find answers to these critical questions and enable business led change.
ADAPT Australian Maturity & Performance Insights
Gabby Fredkin - Head of Analytics & Insights at ADAPT
ADAPT’s research team reveal the latest local fact-based insights from over 5000 interactions and 1000 detailed surveys with our region’s top CIOs, CISO, CFOs, CTOs, and digital leaders. This session will assist you in comparing the resource allocation, investment priorities and unique challenges of Australian CIOs for you to benchmark and validate your priorities and thinking. Gabby will reveal the core findings distilled from your aggregated pre-event surveys and examine the technology strategies that are generating value – focused on what the top performers are doing differently.
Get an Edge: Making the Most of Your Day
Rachel Rock - Director of Executive Programs Engagement & Delegate Acquisition
Business Models in the Agentic AI Era: How we will make Money using AI
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor
Drawing on MIT CISR research spanning 2,378 companies, this keynote unveils a bold framework predicting how AI, agents, and automation will redefine the ways businesses create, capture, and grow value over the next decade.
– Trace how digital ecosystems expanded from 30% to 81% of firms in twelve years and what this means for the next era of AI-driven, real-time business models
– Explore how GenAI, autonomous agents, and robotic systems will reshape cost structures, value exchange, and competitive advantage across industries
– Discover MIT CISR’s new business model architecture that maps how organisations will pivot from digital platforms to self-optimising business networks
– Decode One New Zealand’s journey to AI‑driven operations as a blueprint for scaling from pilots to production impact in complex enterprises
As Chair of CISR at the MIT Sloan School of Management in Boston, Peter’s work centres on the role, value, and governance of digitisation in enterprises. Peter works with several of Australia’s and the world’s leading CIOs, ExCos and Boards and is a senior advisor to the New York VC firm Insight Partners. Peter was nominated for the 2023 Thinkers-50 based on his new book, Future Ready, and was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
Transforming the Enterprise in a Volatile World
Maile Carnegie - Innovation & Growth leader
An armchair interview with Maile Carnegie – sharing leadership lessons from her career at ANZ bank, Google, and Procter & Gamble.
– Tips on navigating complexity, driving innovation, and leading large-scale change in volatile markets.
– Harnessing Maile’s global commercial, digital, and innovation expertise across varied industries and markets
– How to align senior leaders on transformation frameworks, fostering a unified vision and modern leadership capabilities
– Lessons for CIOs on portfolio prioritisation, executive accountability, and accelerating project delivery under volatile conditions
Maile was Group Executive Australia Retail, ANZ’s largest business which serves around five million retail customers. At ANZ, she developed enterprise-wide digital capability, including the transformation of the Australia Business to improve the financial wellbeing of ANZ customers and the rebuild of ANZ’s payments capabilities. Maile also held Group accountability for design and marketing which included ANZ’s brand, advertising and sponsorships. She was a Non-Executive Director on the Board of ANZ Bank New Zealand Limited.
Maile is keenly focused on customer centric innovation and design. She joined ANZ in 2016 from Google where she was Managing Director Australia and New Zealand. She also spent over 20 years with Proctor and Gamble in roles including Managing Director Australia and New Zealand, General Manager for Asia Strategy, Marketing and Design based in Singapore and a number of senior commercial roles in the United States.
With a passion for helping future generations, Maile contributed as one of six members on the independent review of the Australian public service, was previously Vice-Chair of the ASIC External Advisory Panel and a board member of Innovation and Science Australia. Maile holds a degree in Business Administration in Finance, Economics and Marketing from the University of Technology, Sydney.
Busting the Myths of AI: What’s real? What’s next? What still needs humans?
Abhik Sengupta - Principal Business Value Advisor at Atlassian Sherif Mansour - Distinguished Product Manager & Head of AI at Atlassian
AI promises to revolutionise work yet most organisations are still figuring out what that actually means in practice. In this session, Atlassian leaders will cut through the noise to separate AI fact from fiction. Hear real examples of how Atlassian is embedding AI responsibly, empowering teams to collaborate with AI as a teammate, not a threat and turning disconnected tools into a connected system of work.
Key takeaways:
– What leaders must stop believing so they stop wasting time on the wrong AI bet
– How to design AI-driven workflows that enhance rather than erode human capability
– The leadership shifts required: from “Will AI replace us?” to “How do we partner with AI together?
Morning Break
Refreshments, snacks & connections
CIO Edge Panel: Redefining the CIO - Driving Business Architecture, Value, and Agility in 2026
Arul Arogyanathan - Chief Information Officer at Village Roadshow (#1 in CIO50 2025) Jeremy Hubbard - Chief Technology and Data Officer at Rest Aarti Joshi - Chief Information Officer at Department of Customer Services
Probing the evolving CIO mandate, exploring strategic leadership in business architecture, foundational readiness for AI ROI, budget mastery in uncertainty, and balancing tech democratisation with control.
– Debating the evolving role of the CIO: Are CIOs becoming the new drivers of business architecture and operating model change?
– Are the technology and data foundations truly in place to have a meaningful debate about AI ROI?
– Amid economic uncertainty, how are you navigating budget constraints and prioritising investments?
– What lessons from 2025 are most influencing your strategic decisions and priorities in 2026?
– How do you balance democratisation of technology with governance, alignment, and risk management?
Connect What Actually Works, Know What Doesn’t, and Drive Productivity and Digitalisation with Wireless Technology
John Hopping - CTO APAC at Ericsson Enterprise Wireless
Get ready for a high-energy session where thought leadership meets laughter and strategy meets surprise! Hosted by Ericsson Enterprise APAC CTO John Hopping, this session takes delegates on a fast-paced journey through the technologies shaping enterprise productivity today – and the innovations that will redefine it tomorrow.
In this interactive experience, attendees become contestants as we explore the real-world impact of modern connectivity: from turbo-charging operational efficiency to unlocking massive cost savings through automation, private 5G, AI-driven networks, and edge computing. Each round blends fun trivia, real enterprise use cases and quick-fire polls. John brings expert insights, forward-looking trends, and practical “what this means for your business” takeaways.
How to Improve Digital Adoption and Tech Uptake?
with Strategic Insights from ADAPTCFOs surveyed by ADAPT for the last 2 years have confirmed challenges in proving the uptake and usage of deployed technology – wanting to see the value, they struggle to get visibility on either the spend or the returns. This leads to the mantras of “Do more with what we have” and “Sweat the assets”. The same CFOs perceived that 40% of deployed tech was not being used their business. Is this the case? What can CIOs do to improve the perception? What are the best strategies for digital adoption and change management?
ADAPT Executive Insight Roundtables
Attend your preselected roundtable to participate in a peer discussion moderated by ADAPT analysts with subject matter experts.
Untapped value, AI workloads, and the new era of digital sovereignty
with BrennanMost organisations have completed their major cloud moves. Yet the deeper work of modernisation remains uneven. Fragmented estates, legacy systems, and rising risk expectations now limit the value of new technology investments. CIOs are entering a period that demands simpler platforms, stronger control, and genuine AI readiness.
This roundtable will explore how leaders are reshaping their environments for the next decade with discussion focussing on the essentials that support practical AI adoption, improved resilience, and better operational performance.
In this roundtable, we’ll open the conversation around:
– AI workloads and readiness: The technical and organisational steps required for AI at scale.
– Cybersecurity and AI success: Protecting data, governing model use, and preparing for AI-enabled threats.
– Why digital sovereignty raises the stakes: How regulation, resilience and risk are shaping IT strategies.
Unlocking Resilience: From Technology Operations to Business Value
Felix Fitzpatrick - Head of Observability ANZ at Splunk Mitch Barnes - Staff Observability Specialist at Splunk
Building the Adaptive Digital Foundation for AI Value and ROI Realisation
with Fujitsu & DynatraceIn today’s digital landscape, IT budgets are growing, yet confidence in capturing value is declining. CIOs now face a clear mandate: demonstrate impact, not just progress. As AI drives increased spending on cloud and compute resources, leaders must architect digital foundations that evolve with emerging technologies and deliver measurable outcomes aligned with business strategy.
This roundtable will explore how CIOs and technology leaders can balance innovation with accountability, embedding resilience and adaptability into their digital foundations. We will discuss:
– Designing Secure, Modular Architectures: Learn how to create flexible systems that enable AI while maintaining cost control and visibility.
– Frameworks for Value Realisation and ROI Tracking: Discover practical approaches to transform digital investments into quantifiable business outcomes.
– Embedding Governed Growth: Explore strategies for balancing agility with fiscal discipline, ethical AI practices, and sustainable innovation.
– Lessons from Adaptive Organisations: Gain insights from real-life examples from organisations that are evolving with market demands and proving continuous value to both the board and the CFO.
Join us to uncover how adaptive digital foundations can be the cornerstone of realising value from AI and achieving business impact.
A boardroom session moderated by an ADAPT Analyst with Dell Technologies and your peers
Shift from Maintenance to Momentum: A Smarter Path to IT Modernisation
with Rimini StreetAustralian organisations are under pressure to reduce IT run-costs and overcome vendor-driven upgrade cycles, all while maintaining reliability and performance. This roundtable will explore how leaders are modernising on their own terms through third-party support and managed services, enabling them to reinvest savings and internal capacity into initiatives that drive competitiveness and growth.
Through pragmatic examples and open peer discussion, we will examine how to:
– Unlock significant operational savings, reducing annual ERP and database support costs and total maintenance expenditure — freeing funds for strategic priorities
– Extend the lifespan and value of existing systems, deferring disruptive and costly upgrades while improving stability and resilience
– Protect and support mission-critical customisations without unpredictable charges or complexity
– Simplify operations and reduce risk, enabling IT talent to shift from maintenance to innovation
Peer Networking Seated Lunch
Join us for relaxed peer networking and great food, upstairs in the Heritage ballroom
Strategy to Execution: Where Most Strategies Go to Die - and How to Keep Yours Alive
with Atlassian Matt Boon - Senior Research Director
Strategy isn’t the hard part. Execution is. Most strategies look great on slides but lose momentum the moment real work begins.
In this invite only roundtable, Atlassian leaders will explore how to bridge the gap between vision and value – designing teams where strategy remains dynamic, visible and deeply embedded in the fabric of everyday work.
Over lunch, the cohort will debate
– Approaches for translating strategic vision into organisational momentum and measurable business impact.
– How to create transparency and alignment at every level, ensuring teams are focused on the highest-value opportunities
– Ways to empower teams with the autonomy and clarity they need to innovate and execute at speed
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
From Strategy to Impact: Adopting and Operationalising AI.
with SAPAs organisations move beyond isolated AI pilots toward enterprise-wide adoption, the challenge shifts from experimentation to execution.
Join Matthew Pritchard (SA Power Networks) and Murali Shanmugam (SAP), for an exclusive look at SA Power Networks’ innovative approach to practical AI.
This CIO-level roundtable explores the complexities of scaling AI across the business, emphasising the necessity of a strategy-led approach to manage risk, ensure compliance, and unlock meaningful value.
Debating:
– Strategic Framework
– Responsible and Ethical Use
– Operational and Cultural Challenges
– Building Organisational Readiness
Transformation for AI: Modernising Legacy Systems to Enable AI and Power Agility & Innovation
with CognizantModernising legacy systems isn’t just a technical chore, it’s a strategic move to unlock the full potential of AI. Most organisation view tech debt and outdated infrastructure as restrictions to agility and innovation. But instead of seeing it as a cost burden, what if we reframed it as an investment opportunity?
With only a small fraction of CIOs reporting maturity in scalable architecture and AI readiness, we’ll discuss the practical approaches needed to simplify legacy tech and build sustainable momentum towards realizing tangible AI value.
Secure the Brand. Scale the AI. Eliminate the Exposure
with V2 & DynatraceWhat happens when an AI system behaves unpredictably? How can organisations minimise exposure to new performance and security risks that AI systems bring? Recent cases like the Air Canada chatbot ruling show that enterprises remain fully accountable for how their AI systems behave.
Join Dr Peter Stanski (CTO, V2 AI, previously CTO at Microsoft and Head of Technology at Amazon Web Services) and Rafi Katanasho, (APAC CTO, Dynatrace), as they deconstruct what AI readiness should look like for CIOs. They will walk through the five elements every organisation must have in place to run reliable and responsive AI systems.
Lessons to learn:
– How AI operations can help deliver more reliable, representative customer communications with clear disclaimers, escalation paths, and traceable policy alignment.
– Where aligned processes and behaviours help turn unpredictable AI into transparent, measurable value with lower risk across the organisation
– How to move from static operating models to a more evolving capability with continuous assurance
– How to obtain visibility into core business processes, rules and procurement activities
This roundtable guides leaders through the elements every organisation must have in place to protect the business, brand, and people.
A boardroom session moderated by an ADAPT Analyst with Cisco Systems Australia and your peers
Afternoon Break
Agentic AI: A CIO’s Playbook for Enterprise Transformation
Solly Brown - Partner at McKinsey & Company and Leader of QuantumBlack AuNZ
Are we truly in the stage of capturing value from AI agents, or just beginning to grasp their transformative power? The reality sits somewhere in between — we are entering a paradigm shift where organisations are just beginning to realise the true potential and capabilities of agentic AI. This session will explore how CIOs can rewire, scale, and lead through this new era of intelligent automation.
– How agentic AI is transforming business processes and redefining enterprise value chains.
– The CIO’s roadmap to integrate AI agents into core operations at scale.
– Strategies for blending engineering, business strategy, and governance to enable AI-driven agility.
Solly is a Partner at QuantumBlack, AI by McKinsey, based in Sydney, where his work is oriented around helping organisations with strategy, AI and transformation. His QuantumBlack teams work with organisations to unlock the power of advanced analytics, machine learning, and artificial intelligence.
Solly holds a PhD in machine learning and artificial intelligence, with a prior background in theoretical physics.
Scaling AI: A Practical Guide to Getting Value from AI
David Walker - Group Chief Technology Officer at Westpac & DBS
This session delivers actionable insights and lessons from a leading CTO on how to successfully scale AI in complex organisations, focusing on practical implementation, workforce enablement, and navigating agentic AI disruption.
– Driving productivity and innovation by embedding AI tools across operations while balancing compliance and ethical considerations.
– Recent use cases, maturation over the past year, sector-specific challenges—especially legal—and lessons learned from both successes and failures.
– How to prioritise high-impact, lower-risk AI projects to deliver measurable value without overwhelming resources.
– Strategies to upskill and reskill employees for effective collaboration with AI agents, unlocking new performance and innovation possibilities.
CIO Town Hall: What's on the Mind of A/NZ Cios Leading Tech for 30% of Our GDP?
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor
This town hall reflects CIOs’ priorities of AI integration, operational excellence, and modernising legacy systems to drive growth, resilience, and innovation in 2025.
– Where does your organisation stand on the 4-stage Enterprise AI maturity model?
– What AI-driven approaches are working, and how are you leveraging autonomous agents today?
– What key issues and opportunities are top of mind for tech leaders in ANZ?
– Peer brainstorming to tackle your biggest technology challenges or uncover new growth avenues.
– Discuss strategies to achieve agility and responsiveness for top-tier performance.
– Explore how leading AI and digital transformation projects can shape your professional legacy.
– Preview insights from upcoming MIT CISR research on how to integrate and lead AI-powered collaborators effectively.
Closing Comments
CIO Edge Peer Networking Drinks
An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day