Agenda
Wednesday, 21 February 2024
“How to Prioritise and Lead a Progressive Technology Strategy?”
Please note that 1:1 meetings will be running throughout the day.
Registration & Check-in
Secure your seat and table in the keynote room for the day.
Welcome to the 25th CIO Edge: How to Prioritise and Lead a Progressive Technology Strategy?
Jim Berry - CEO & FounderAustralian CIOs face evolving regulations, significant cyber-threats, talent shortages and unique geopolitical demands – but their biggest challenges are prioritisation and winning the resources or support needed for their organisation to securely modernise.
Facing conflicting business priorities, CIOs need to work out what comes first, what can wait, which projects and technologies to progress, and what’s preventing them from achieving their desired state.
For our 25th CIO Edge in February, our community will debate these issues codifying research with expert insights and lessons learned from top performers – to help our CIOs maintain focus in the noise and lead a progressive tech strategy.
ADAPT Research: "The Collective Intelligence: Insights from CIO Surveys"
Gabby Fredkin - Head of Analytics & Insights at ADAPTADAPT’s research and advisory team reveal the latest local fact-based insights from over 200 detailed surveys of our region’s top CIOs in 2024. Insights will also draw upon 20,000 conversations with the CFOs, Digital, Data and HR leaders. This session will assist you in comparing the resource allocation, investment priorities and unique challenges of Australian CIOs for you to benchmark and validate your priorities and thinking. Gabby will reveal the core findings distilled from your aggregated pre-event surveys and examine the technology strategies that are generating value.
Get an Edge: Making the Most of Your Day
Tenar Larsen - Head of Community & Ecosystem Partnerships at ADAPTMIT Research: Why Top Performing Companies Focus on Customer Domains, Not Industries
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorDespite becoming more customer-centric, companies in most industries still operate with an inside-out mindset for their digital offerings – these companies leave value on the table.
A domain-oriented company helps serve a customer’s end-to-end need by focusing on outcomes. The returns for domain-oriented companies are stellar because customers gravitate toward those that can meet their daily personal or business needs. Domain-oriented companies perform better on revenue growth and profitability by helping customers meet their goals, not just selling products.
MIT call these needs “domains” because they span industries. But such an orientation requires a big company-wide mindset change. They require an outside-in focus on creating value from digital, but the shift is worth it.
In this presentation, Peter will outline:
- How and why to have an ‘outside-in’ focus
- What customers care about
- A starter list of domains to target
- Examples what it takes to become a domain-orientated company
Then at 4pm, Peter will lead a deep dive workshop revealing what it takes to become domain oriented, the capabilities to engage with customers and partners in new ways and give you tools to action.
As Chair of CISR at the MIT Sloan School of Management, Peter’s work centred on the role, value, and governance of digitisation in enterprises and he consults several of Australia’s and the world’s leading CIOs, ExCos and Boards. Peter has been nominated for the 2023 Thinkers-50 based on his new book, Future Ready, and was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
Bendigo & Adelaide Bank: Transformation in Action & Lessons Learned
Ryan Brosnahan - Chief Transformation Officer at Bendigo and Adelaide Bank Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorRyan joined Bendigo and Adelaide Bank in 2019 and is responsible for driving the Group’s digital transformation program, and leading the digital, data, payments and technology functions.
With more than 20 years’ international experience in the financial services industry in Australia, New Zealand and the United Kingdom, Ryan has led complex growth and transformation change initiatives across multiple functions and businesses in financial services, and has a deep passion for harnessing the power of technology to improve the way we live and work.
Prior to Bendigo and Adelaide Bank, Ryan held Executive responsibility for key portfolios, including enterprise-wide transformation, technology, strategy, operations and risk at ANZ.
Perpetual Innovation – Building and Enabling Technical Agility
Sarah Carney - National CTO at MicrosoftAs an organisation, you want to make sure you are exploring and tapping into innovation opportunities as they arise, but you also need to keep your business ticking over. In an ever-changing technology landscape, how can organisations enable perpetual innovation, the ability to adapt quickly and securely. In this session we will explore the role that culture plays in building innovation capabilities, as well as how technologies like AI and Low Code can accelerate it.
Morning Break: Refreshments, Snacks & Connections
CIO Panel: How to Prioritise and Lead a Progressive Technology Strategy?
Peter Hind - Principal Research Analyst at ADAPT Eglantine Etiemble - CTO at PEXA & 3rd place in CIO.50 '24 Fiona Caldwell - CIO at Estia Health & CIO.50 award winner Angela Coble - CTO at Accenture & CIO.50 Hall of Fame inducteeHow can CIOs win the resources and executive support they need to help modernise and transform their business?
Explore:
- How to communicate with the ELT and understand the Board’s Risk Appetite?
- How to prioritise spend to ensure resilient IT supply, data democratisation, compliance, and security across the business?
- Ensuring that tech strategy is on track, so your organisation leads the field – and staying relevant in the modern age.
- How to articulate, story tell and build a narrative?
Insightful business leaders in Australia will give frank advice and practical tips on how to get it right.
The Digital Adoption Imperative: Insights from TPG Telecom
Mindy Rice - Head of Capability at TPG Telecom Sam Parker - Account Director at WalkMeRapid digital transformation has made the adoption of digital technologies a crucial imperative for success.
In this fireside chat, you will:
- Hear how TPG Telecom have successfully solved user challenges with a digital adoption strategy
- Find out how a digital adoption platform gets your people behind your technology, to help you drive operational efficiencies
- Learn best practices for implementing digital adoption initiatives within your organisation
Strategic Leadership in the Digital Age: Navigating Prioritisation for a Progressive Technology Transformation
Angela Logothetis - Executive Group Owner Network and Business Application Services at TelstraIn today’s rapidly evolving digital landscape, the role of technology leadership is paramount. This challenge extends far beyond technology itself; it involves a complex interplay of strategic decision-making, resource allocation, and visionary leadership. Angela Logothetis, Group Executive Owner Network and Business Application Services shares lessons from Telstra’s modernisation journey and her insights on charting a pathway to help deliver resilient long-term economic and operational value.
ADAPT Executive Insight Roundtables
Share with confidence under the Chatham House Rule. Attend your preselected roundtable to participate in a peer discussion moderated by ADAPT analysts with subject matter experts.
The CIO's Role in Taking Ownership of AI
Adam Krebet - Business Architect at WorkdayAustralian enterprises are experimenting with or implementing artificial intelligence (AI) and machine learning (ML) tools to create new efficiencies and supercharge their digital transformations.
These projects clearly have leadership support with 98% of CEOs who were surveyed by Workday indicating that they would see immediate benefits from implementing these capabilities. Recent ADAPT data also shows that 38% of tech and digital leaders have deployed ML functions, 25% deployed gen AI, and 22% more advanced AI.
The CIO plays a big role in ensuring that the right technologies are being tested and deployed, data is reliable, and an AI culture is being fostered across their organisations. Asking the right moral and ethical questions when implementing these automation tools is also vital.
Join a peer-to-peer discussion led by ADAPT’s Head of Programs, Byron Connolly, and senior executives from Workday, ‘Take ownership of your AI.’
Topics include:
- How organisations are using AI to deliver new efficiencies and gain fresh insights across HR, finance and other departments.
- Your role in testing and deploying AI tools, preparing data and answering key questions around ethics.
- How to foster an AI culture across your teams.
Pushing Past the AI Hype, Innovating with Business First AI
Imtiaz Bhayat - CIO at Regis Aged Care Stephen Bovis - Regional Managing Director at Oracle Simon Kaye - Director, Cloud Transformation and Innovation at Oracle Robert Loughnane - Consulting Partner at DeloitteGenerative AI has sparked the imaginations of business leaders. CIOs have the opportunity to champion AI adoption and reshape their organisations for the future.
After a year of GenAI taking over every conversation, what are some pertinent and pragmatic use cases? How have these initiatives transformed the way they operate?
Join a discussion moderated by Peter Hind, Adapt Principal Research Analyst as we discuss how to push past the hype and explore:
- The crucial aspect of data hygiene and preparing for the imminent surge of Enterprise AI
- Shifting the conversation from (public ChatGPT) to private Enterprise AI
- Pioneering organisations and the learnings from their AI pilot programs
Connecting the Future Ready Organisation; Securely, Reliably, and Flexibly
Chris Russo - General Manager Enterprise & Government Customer Sales & Solutions at TPG Telecom Tarleton Dewe - Head of Solution Sales at TPG TelecomMinimising customer and employee friction, while building secure and trusted business environments, are table stakes for Australian CIOs today.
Old ways of connecting, hamstrung by legacy heavy tech environments and incumbent vendors, are driving friction internally and impacting the digital experience for your customers.
Join ADAPT Senior Research Director Matt Boon alongside TPG Telecom at this roundtable to discuss with like-minded peers:
- Building the connected data, voice, and network infrastructure environment for a future fit business.
- How organisations have shifted digitally immature mindsets to cultures rich in innovation, underpinned by fast, secure, and digitally advanced connectivity.
- Mitigating the legacy issues of today, while optimising costs and improving operational effectiveness from the network to the core.
Edge-to-Cloud Innovation for a Sustainable Future: Redefining Corporate Responsibility in the Digital Age
Damien Whelan - Sales Director Enterprise Segment Scott Minogue - Head of GreenLake South Pacific at Hewlett Packard Enterprise (HPE)In today’s world of rapid change and mounting global challenges, the role and responsibility of a corporation has never been more important.
Organizations are increasingly focused on sustainability and Innovation has the potential to solve society’s toughest challenges and to improve lives at scale.
HPE is well-positioned to address these challenges given that our unique perspective is based on over three decades of proven leadership in sustainability.
Our deep history of ESG leadership remains among our strongest competitive advantages, linked inextricably to our business strategy and transition to an edge-to-cloud company requiring a fundamental transformation in everything we do.
Where we can have the most significant impact is to focus on delivering sustainable IT solutions to our customers.
To learn more about how we can help you generate sustainable and transformational business outcomes do join us for an active participation and hyper-personalized interaction with our Subject Matter Experts around Sustainability, Cloud & Data!
Peer Networking Seating Lunch
Lunch Roundtable: Enterprise Resilience, 2024 Predictions and Leading in the Era of AI
Robert Pizzari - Group Vice President, Strategic Advisor at Splunk Brett Matthews - Area Vice President, Sales Engineering at SplunkDigital Resilience is foundational to organisational success.
The Splunk Executive Predictions report states that in 2024, resilience will become non-negotiable and the key ingredient for success, with organisations baking it into every aspect of their business. Resilience is a BOD priority with boards demanding greater accountability and transparency into how leaders are managing increased risk to keep systems secure, up and running. But where do you need to invest most and how do you measure progress?
This interactive roundtable will unpack best practices for delivering digital resilience in the era of AI, and how a foundation of digital resilience reduces the cost of downtime, enables faster recovery, the ability to adapt quickly, and to proactively prevent incidents becoming major issues. We will discuss key themes such as:
- Key predictions for technology leaders in 2024 including the role of AI
- How leading CIOs, CISOs and CTOs are evolving their thinking about digital resilience, both within and across their business units
- How do you establish an organisational understanding of digital resilience and communicate progress or outcomes to the Board?
- The ROI of extending visibility across the enterprise and fostering better cross functional collaboration across ITOps, SecOps and engineering teams
ADAPT Executive Insight Roundtables
Share with confidence under the Chatham House Rule. Attend your preselected roundtable to participate in a peer discussion moderated by ADAPT analysts with subject matter experts.
The AI Learning Curve: How Customers Benefit from an MSP Already Savvy in AI
Nick Sone - Chief Customer Officer at Brennan ITIs Australia all in on AI? With 50% of firms already using Generative AI, 71% planning on increasing AI investment (FIS Global Innovation Report), and CSIRO and Deloitte Access Economics reporting Australia may need up to 161,000 new specialist AI workers by 2030, it’s clear the AI appetite is only set to grow.
In what promises to be a fascinating discussion, join us as we unpack:
- AI’s growing role in digital transformation
- How, and where, Managed Service Providers (MSPs) and AI intersect
- Our AI approach – how we use it, what we’ve learned
- How our customers benefit – in efficiencies, automation, risk, and security
FinOps: Optimise Cloud Costs and Carbon-fund Your Sustainable Strategy
Travis Greene - Global Director Product Marketing - IT Operations Management at OpenTextJoin us for an engaging session delving into the world of FinOps (cloud financial management), where data-driven strategies propel financial excellence and sustainability efforts in the cloud.
Throughout our session, industry experts will share insights on various facets of FinOps and CloudOps equipping participants with the latest collaborative, empowering, and optimising possibilities.
Build greener and leaner strategies through innovative tech to address skilled staff shortages, inflationary costs and technical debt. Learn about our FinOps implementation and how a business unit saved $5M, providing a catalyst for eco-friendly innovation.
Your seat at the forefront of a sustainable future awaits!
Topics:
- The why and how of driving responsible cloud usage
- GreenOps: Mitigating IT’s carbon footprint
- Overcoming common FinOps challenges with automation
- Uncovering savings opportunities with cloud rate optimisation
- How AI revolutionises efficiency of cloud operations
How can the CIO: “Connect the Dots” ?
Jessica Finn - Senior Director, Public Sector & Health Consulting at Cognizant Justin Wilkes - Management Consultant, Digital Transformation at CognizantIn today’s challenging environment of competing business priorities, CIO’s are under pressure to deliver value quickly. Connecting the dots of cost, efficiency, security, and data approaches across multiple different business stakeholders is the key to understand and optimise cost. However this is incredibly complex and difficult to execute.
This raises key questions for CIOs:
- How do you understand the drivers of cost across your organisation when they are constantly changing, highly variable and data resides in separate asset, people, performance and financial systems?
- How do you balance the need to deliver short term results whilst investing in growth for the future?
- How do you bridge the business and technology gap, where technology is the at the forefront for strategy & business value vs a costly enabler?
- Can cost reduction be achieved alongside operational effectiveness and building a secure and trusted organisation?
Join this Roundtable to discuss how Cognizant is partnering with clients globally on their approach cost optimisation, and what the learnings are from these engagements. This will allow you to consider your cost challenges as well as identifying opportunities to deliver additional business value.
Catch Up & Connect
An opportunity to meet with other attending peers and with strategic partner executives
Bain: An Exploration of What is Driving the Future of Enterprise Technology?
Pascal Gautheron - Head of Bain’s Enterprise Technology practice in Asia-Pacific at Bain CoIrrespective of industry, companies are universally expected to grow their spend and reliance on technology. The technological systems that organisations use and/or deliver are becoming increasingly critical to their performance. However, higher spend on technology does not necessarily correlate with better enterprise performance. Moreover, recent spikes in new technologies such as generative AI are challenging past technology decisions.
In this session, we will explore key dimensions of change within enterprise technology that will accelerate how business leaders and CIOs can unlock value for customers and the business. Whereas cyber threats will drain an increasing amount of enterprise resources, other dimensions such as modular architectures, embedded and generative AI, innovative interactions and enterprise scale agility will become powerful tools for technology minded organisations.
We will use the lessons learned throughout 2023 on deploying generative AI to bring to life how enterprises can leverage these advances to transform their business.
Pascal Gautheron leads Bain’s Enterprise Technology practice in Asia-Pacific. He has 20 years of experience shaping the largest technology-enabled banking transformations across the region. In his role at Bain, Pascal supports large organizations in designing and delivering results from technology-centric business transformations. His areas of focus include digital and core systems transformations, next generation technology architectures, agile at scale and IT strategy.
How Can CIOs Get Past the Hype To Fully Leverage the 2nd Wave of AI?
Michael Kollo - CEO at Evolved AIGenAI is a breakthrough, but often human misunderstanding means we feel there’s too much hype about its capability.
Adoption of AI is tough, mainly because companies face big gaps:
- They don’t fully understand AI’s potential
- They struggle to execute AI projects well
- Their teams aren’t ready to use AI effectively
- They overestimate it’s potential and are disappointed
The question also emerges as to who should own AI capabilities and adoption? Should it go to the Head of Data or CIO, or elsewhere?
Reality is businesses who harness the AI capability for operational efficiency and new business models will excel in the next 5 years. So, one thing is for sure: the CEO and Board want to know how to get past the hurdles and truly benefit from AI, no matter what stage of the adoption cycle.
- What are the proven use cases to make operations more efficient?
- How can the CIO make AI projects succeed and align with strategic business goals?
- How can you identify, understand, and adopt the right AI tools to propel growth?
With an impressive career and capabilities in quantitative finance, the impact of automation, and the future of work, Michael is focused on solving the problems of industry AI adoption.
MIT Workshop: What 4 Capabilities Help You to Become Customer Focused and Domain Oriented?
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorIn this exclusive workshop, Peter will reveal:
– What it takes to become domain oriented
– The capabilities to engage with customers and partners in new ways
– The tools for action.
Some companies are born domain-oriented, but for most becoming domain-oriented will be a journey, often from being product-oriented. Many companies will typically operate in more than one domain, even at a given time.
The mindset change needed to become a domain-oriented company is enabled by both management mechanisms and strong technology capabilities. Latest MIT data shows that domain-oriented companies have leading capabilities in four areas, two mechanisms and two technology capabilities.
This tabletop workshop will help our CIO Edge cohort to learn and harness these capabilities.
With live polling, Peter will help you to self assess where you are today and brainstorm in table top peer groups how to engage your peers on this important journey.
As Chair of CISR at the MIT Sloan School of Management, Peter’s work centres on the role, value, and governance of digitisation in enterprises and consults several of Australia’s and the world’s leading CIOs and Boards. Peter was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
Closing Comments
CIO Edge Peer Networking Drinks
An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.