Agenda

Tuesday, 24 February 2026

“Business & Operating Models in the Agentic AI Era”

Please note that 1:1 meetings will be running throughout the day.

07:45 - 08:30

Registration & Check-In

Secure your seat in the keynote room for the day.

Jim Berry

CEO & Founder at ADAPT

About

Jim founded ADAPT with a vision to help Australia thrive commercially, now and for the future.  To enable that, Jim leads ADAPT’s mission to connect, inform and equip our local business and tech leaders.

Leading the development of ADAPTs agenda’s and content strategy whilst also advising executive leadership teams from global technology service providers, Jim is uniquely experienced to be the voice of the end-user, the customer and the vendor.

Bringing his deep knowledge of the local market, Jim regularly presents “Know your Customer” webinars and guides the world’s largest vendors with their G-T-M and content strategies.

Through entrepreneurial product development and a servant leader mentality with his team and clients, ADAPT grows annually with clearly differentiated value for all stakeholders.

08:30 - 08:50

Welcome to the 29th CIO Edge: "Business & Operating Models in the Agentic AI Era

Jim Berry - CEO & Founder at ADAPT Read More

Welcome to ADAPT’s 29th national gathering of Australian CIO and IT leaders from Enterprise and Government – with the cohort responsible for over 1/3 of AU GDP and 10% of the workforce.

The #1 Business Goal articulated by CIOs for 2026 is to “Grow the Business” – moving IT from a cost centre to a revenue and business enabler, while still delivering on Tech modernisation, Simplification and Scaled AI.

Critical to remaining relevant in the agentic age will be understanding and championing new business and operating models that evolve the people, processes and platforms enabled by the tech strategy.

CIOs will lead this alignment and then communicate value to all the stakeholders to help sustain the change.

As we embrace Agentic on that journey: What is the future? What is possible? What is the opportunity if we get it right over the next 5-10 years? What will be the cost if we get it wrong?

Join your CIO community, experts and ADAPT for the day to find answers to these critical questions and enable business led change.

Gabby Fredkin

Head of Analytics & Insights at ADAPT

About

Gabby’s primary role is managing ADAPT’s overall strategy for Data Analytics. He has extensive experience in using data to identify trends in technology that help shape Australian organisations. Utilising modern Data Science techniques, he provides ADAPT and their customers with confidence in the accuracy and validity of the information used for ADAPT’s Research, Advisory, and Events.​

With a passion for creating stories with data, Gabby is consistently rated as one of the top speakers at ADAPT Events. In round table discussions, he specialises in using statistics to initiate thought-provoking discussions. Gabby is effective in translating information into insights, enabling ADAPT’s customers to become more data-driven.​

Gabby’s primary areas of expertise are: ​

  • Advanced AI and ML practices, including AI ethics.​
  • Building models to benchmark and predict IT performance.​
  • End-user behaviour and human-centred design.​
  • Cross-functional team design and value, such as DevSecOps.​
08:50 - 09:10

ADAPT Australian Maturity & Performance Insights

Gabby Fredkin - Head of Analytics & Insights at ADAPT Read More

ADAPT’s research team reveal the latest local fact-based insights from over 5000 interactions and 1000 detailed surveys with our region’s top CIOs, CISO, CFOs, CTOs, and digital leaders. This session will assist you in comparing the resource allocation, investment priorities and unique challenges of Australian CIOs for you to benchmark and validate your priorities and thinking. Gabby will reveal the core findings distilled from your aggregated pre-event surveys and examine the technology strategies that are generating value – focused on what the top performers are doing differently.

Tenar Larsen

Head of People & Performance, Executive Programs at ADAPT

About
09:10 - 09:15

Get an Edge: Making the Most of Your Day

Tenar Larsen - Head of People & Performance, Executive Programs at ADAPT Read More

Peter Weill

Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor

About

Peter Weill’s work centers on the role, value, and governance of digitization in enterprises. Weill joined the MIT Sloan faculty in 2000 to become director of MIT Sloan’s Center for Information Systems Research (CISR).

MIT CISR is funded by approximately 100 corporate sponsors and patrons, and undertakes practical research on how firms generate business value from Information Technology (IT). As chair, Weill focuses on globalizing the center’s research and delivery. In 2008, Ziff Davis recognized Weill as #24 of The Top 100 Most Influential People in IT, the highest-ranked academic. In Dec 2019, his 2015 MIT SMR article Thriving in an Increasingly Digital Era was recognized as one of The Best 10 SMR Articles in the 2010s.

Peter has worked on digitization issues with the Executive Committees and Boards of more than 40 companies globally. He conducts workshops for key conferences, including the CEO Summits for Microsoft, IBM, and SAP, and the International Monetary Conference.

09:15 - 09:35

Business Models in the Agentic AI Era: How we will make Money using AI

Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor Read More

Drawing on MIT CISR research spanning 2,378 companies, this keynote unveils a bold framework predicting how AI, agents, and automation will redefine the ways businesses create, capture, and grow value over the next decade.

– Trace how digital ecosystems expanded from 30% to 81% of firms in twelve years and what this means for the next era of AI-driven, real-time business models
– Explore how GenAI, autonomous agents, and robotic systems will reshape cost structures, value exchange, and competitive advantage across industries
– Discover MIT CISR’s new business model architecture that maps how organisations will pivot from digital platforms to self-optimising business networks
– Decode One New Zealand’s journey to AI‑driven operations as a blueprint for scaling from pilots to production impact in complex enterprises

As Chair of CISR at the MIT Sloan School of Management in Boston, Peter’s work centres on the role, value, and governance of digitisation in enterprises. Peter works with several of Australia’s and the world’s leading CIOs, ExCos and Boards and is a senior advisor to the New York VC firm Insight Partners. Peter was nominated for the 2023 Thinkers-50 based on his new book, Future Ready, and was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.

Maile Carnegie

Innovation & Growth leader

About
09:35 - 09:55

Transforming the Enterprise in a Volatile World

Maile Carnegie - Innovation & Growth leader Read More

An armchair interview with Maile Carnegie – sharing leadership lessons from her career at ANZ bank, Google, and Procter & Gamble.

– Tips on navigating complexity, driving innovation, and leading large-scale change in volatile markets.
– Harnessing Maile’s global commercial, digital, and innovation expertise across varied industries and markets
– How to align senior leaders on transformation frameworks, fostering a unified vision and modern leadership capabilities
– Lessons for CIOs on portfolio prioritisation, executive accountability, and accelerating project delivery under volatile conditions

 

Maile was Group Executive Australia Retail, ANZ’s largest business which serves around five million retail customers. At ANZ, she developed enterprise-wide digital capability, including the transformation of the Australia Business to improve the financial wellbeing of ANZ customers and the rebuild of ANZ’s payments capabilities. Maile also held Group accountability for design and marketing which included ANZ’s brand, advertising and sponsorships. She was a Non-Executive Director on the Board of ANZ Bank New Zealand Limited.

Maile is keenly focused on customer centric innovation and design. She joined ANZ in 2016 from Google where she was Managing Director Australia and New Zealand. She also spent over 20 years with Proctor and Gamble in roles including Managing Director Australia and New Zealand, General Manager for Asia Strategy, Marketing and Design based in Singapore and a number of senior commercial roles in the United States.

With a passion for helping future generations, Maile contributed as one of six members on the independent review of the Australian public service, was previously Vice-Chair of the ASIC External Advisory Panel and a board member of Innovation and Science Australia. Maile holds a degree in Business Administration in Finance, Economics and Marketing from the University of Technology, Sydney.

09:55 - 10:25

Busting the Myths of AI: What’s real? What’s next? What still needs humans?

with Atlassian Read More

AI promises to revolutionise work yet most organisations are still figuring out what that actually means in practice. In this session, Atlassian leaders will cut through the noise to separate AI fact from fiction. Hear real examples of how Atlassian is embedding AI responsibly, empowering teams to collaborate with AI as a teammate, not a threat and turning disconnected tools into a connected system of work.

Key takeaways:

– What leaders must stop believing so they stop wasting time on the wrong AI bet
– How to design AI-driven workflows that enhance rather than erode human capability
– The leadership shifts required: from “Will AI replace us?” to “How do we partner with AI together?

10:25 - 10:45

Morning Break

Refreshments, snacks & connections

Arul Arogyanathan

Chief Information Officer at Village Roadshow (#1 in CIO50 2025)

About

Jeremy Hubbard

Chief Technology and Data Officer at Rest

About

Aarti Joshi

Chief Information Officer at Department of Customer Services

About

A passionate, dynamic leader with a proven track record of delivery across large scale enterprise, Aarti’s strengths are in leading and motivating people, and she is driven to achieve results.

Having led diverse, multidisciplinary teams across geographies, Aarti is committed to maximizing engagement across all levels of the business.

Aarti’s ability to co-innovate and collaborate makes her a trusted advisor, whilst her focus on strategic business and technology alignment makes her a catalyst for true partnership and change.

With an MBA from Macquarie Business School (Sydney, Australia), Aarti brings a global mindset to her role.

It is her relentless pursuit for excellence that ultimately enables Aarti to improve business outcomes, transform business models, modernize technology and enhance customer experience.

10:45 - 11:15

CIO Edge Panel: Redefining the CIO - Driving Business Architecture, Value, and Agility in 2026

Arul Arogyanathan - Chief Information Officer at Village Roadshow (#1 in CIO50 2025) Jeremy Hubbard - Chief Technology and Data Officer at Rest Aarti Joshi - Chief Information Officer at Department of Customer Services Read More

Probing the evolving CIO mandate, exploring strategic leadership in business architecture, foundational readiness for AI ROI, budget mastery in uncertainty, and balancing tech democratisation with control.

– Debating the evolving role of the CIO: Are CIOs becoming the new drivers of business architecture and operating model change?
– Are the technology and data foundations truly in place to have a meaningful debate about AI ROI?
– Amid economic uncertainty, how are you navigating budget constraints and prioritising investments?
– What lessons from 2025 are most influencing your strategic decisions and priorities in 2026?
– How do you balance democratisation of technology with governance, alignment, and risk management?

John Hopping

CTO APAC at Ericsson Enterprise Wireless

About
11:15 - 11:35

Edge AI in Action

John Hopping - CTO APAC at Ericsson Enterprise Wireless Read More

Edge AI is emerging as a game-changer for organisations aiming to drive real-time insights, reduce latency, and increase operational autonomy.

In this session, Ericsson Enterprise Wireless will explore how Edge AI, powered by advanced wireless connectivity, is transforming how businesses manage data, automate operations, and scale innovation—especially in mission-critical industries such as utilities, manufacturing, and logistics.

Key takeaways will include:

• Why Edge AI matters now: business drivers and risks of falling behind
• How Australian organisations can effectively deploy and benefit from Edge AI
• Real-world use cases combining AI at the edge with 5G/Private LTE networks
• A first look at the latest connectivity advancements from Ericsson enabling AI-driven infrastructure

Whether you’re leading cloud strategy or managing infrastructure at scale, this session will provide clear insights into how to align connectivity and AI to future-proof your operations.

11:35 - 11:55

How to Improve Digital Adoption and Tech Uptake?

with Strategic Insights from ADAPT Read More

CFOs surveyed by ADAPT for the last 2 years have confirmed challenges in proving the uptake and usage of deployed technology – wanting to see the value, they struggle to get visibility on either the spend or the returns. This leads to the mantras of “Do more with what we have” and “Sweat the assets”. The same CFOs perceived that 40% of deployed tech was not being used their business. Is this the case? What can CIOs do to improve the perception? What are the best strategies for digital adoption and change management?

12:00 - 13:00

ADAPT Executive Insight Roundtables

Attend your preselected roundtable to participate in a peer discussion moderated by ADAPT analysts with subject matter experts.

13:00 - 13:55

Peer Networking Seated Lunch

Join us for relaxed peer networking and great food, upstairs in the Heritage ballroom

Matt Boon

Senior Research Director

About

As Director of Strategic Research at ADAPT Matt Boon, is responsible for directing and developing ADAPTs research content and positions. In his role at ADAPT Boon advises C-Suite executives across the end-user and technology provider landscape. Boon is also responsible for bringing together groups of C-Suite leaders to discuss and prepare for the myriad of challenges and opportunities they face.

ADAPT host’s numerous industry leading IT focused events annually and Boon is responsible for hosting, chairing and delivering ADAPT independent content and positions to help attendees make informed IT decisions.

13:00 - 13:55

Strategy to Execution: Where Most Strategies Go to Die - and How to Keep Yours Alive

with Atlassian Matt Boon - Senior Research Director Read More

Strategy isn’t the hard part. Execution is. Most strategies look great on slides but lose momentum the moment real work begins.

In this invite only roundtable, Atlassian leaders will explore how to bridge the gap between vision and value – designing teams where strategy remains dynamic, visible and deeply embedded in the fabric of everyday work.
Over lunch, the cohort will debate

– Approaches for translating strategic vision into organisational momentum and measurable business impact.
– How to create transparency and alignment at every level, ensuring teams are focused on the highest-value opportunities
– Ways to empower teams with the autonomy and clarity they need to innovate and execute at speed

13:55 - 14:55

ADAPT Executive Insight Roundtables

Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.

14:55 - 15:05

Afternoon Break

Solly Brown

Partner at McKinsey & Company and Leader of QuantumBlack AuNZ

About
15:05 - 15:35

Agentic AI: A CIO’s Playbook for Enterprise Transformation

Solly Brown - Partner at McKinsey & Company and Leader of QuantumBlack AuNZ Read More

Are we truly in the stage of capturing value from AI agents, or just beginning to grasp their transformative power? The reality sits somewhere in between — we are entering a paradigm shift where organisations are just beginning to realise the true potential and capabilities of agentic AI. This session will explore how CIOs can rewire, scale, and lead through this new era of intelligent automation.

– How agentic AI is transforming business processes and redefining enterprise value chains.
– The CIO’s roadmap to integrate AI agents into core operations at scale.
– Strategies for blending engineering, business strategy, and governance to enable AI-driven agility.

 

Solly is a Partner at QuantumBlack, AI by McKinsey, based in Sydney, where his work is oriented around helping organisations with strategy, AI and transformation. His QuantumBlack teams work with organisations to unlock the power of advanced analytics, machine learning, and artificial intelligence.

Solly holds a PhD in machine learning and artificial intelligence, with a prior background in theoretical physics.

David Walker

Group Chief Technology Officer at Westpac & DBS

About

David Walker was appointed Westpac Group’s Chief Technology Officer in August 2019. Since then, he is leading Westpac through its technology transformation – simplifying and merging the bank, building 4th gen cloud-native applications, establishing and operating evergreen platforms, leading Westpac’s AI technology, and building a culture of passionate and forward-thinking tech and emerging talent.

David began his technology career in 1987 as a software engineer, focusing on coding complex systems. After a decade of evolving his software engineering craft, David founded a data science consulting. Over the following decade, it became the number one expert data insights company in Australia and Southeast Asia.

For the last 15 years, David has held executive roles in large, complex organisations across the APAC region. Prior to joining Westpac, David was part of the leadership team of Singaporean bank, DBS. In his ten years there, David helped transform DBS from a traditional bricks and mortar bank with little brand presence or recognition outside Singapore, to being recognised as the ‘Best Bank in the World’ and the ‘Best Digital Bank in the World’ by leading global financial publication Euromoney.

15:35 - 16:05

Scaling AI: A Practical Guide to Getting Value from AI

David Walker - Group Chief Technology Officer at Westpac & DBS Read More

This session delivers actionable insights and lessons from a leading CTO on how to successfully scale AI in complex organisations, focusing on practical implementation, workforce enablement, and navigating agentic AI disruption.

– Driving productivity and innovation by embedding AI tools across operations while balancing compliance and ethical considerations.
– Recent use cases, maturation over the past year, sector-specific challenges—especially legal—and lessons learned from both successes and failures.
– How to prioritise high-impact, lower-risk AI projects to deliver measurable value without overwhelming resources.
– Strategies to upskill and reskill employees for effective collaboration with AI agents, unlocking new performance and innovation possibilities.

Peter Weill

Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor

About

Peter Weill’s work centers on the role, value, and governance of digitization in enterprises. Weill joined the MIT Sloan faculty in 2000 to become director of MIT Sloan’s Center for Information Systems Research (CISR).

MIT CISR is funded by approximately 100 corporate sponsors and patrons, and undertakes practical research on how firms generate business value from Information Technology (IT). As chair, Weill focuses on globalizing the center’s research and delivery. In 2008, Ziff Davis recognized Weill as #24 of The Top 100 Most Influential People in IT, the highest-ranked academic. In Dec 2019, his 2015 MIT SMR article Thriving in an Increasingly Digital Era was recognized as one of The Best 10 SMR Articles in the 2010s.

Peter has worked on digitization issues with the Executive Committees and Boards of more than 40 companies globally. He conducts workshops for key conferences, including the CEO Summits for Microsoft, IBM, and SAP, and the International Monetary Conference.

16:05 - 16:45

CIO Town Hall: What's on the Mind of A/NZ Cios Leading Tech for 30% of Our GDP?

Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior Advisor Read More

This town hall reflects CIOs’ priorities of AI integration, operational excellence, and modernising legacy systems to drive growth, resilience, and innovation in 2025.

– Where does your organisation stand on the 4-stage Enterprise AI maturity model?
– What AI-driven approaches are working, and how are you leveraging autonomous agents today?
– What key issues and opportunities are top of mind for tech leaders in ANZ?
– Peer brainstorming to tackle your biggest technology challenges or uncover new growth avenues.
– Discuss strategies to achieve agility and responsiveness for top-tier performance.
– Explore how leading AI and digital transformation projects can shape your professional legacy.
– Preview insights from upcoming MIT CISR research on how to integrate and lead AI-powered collaborators effectively.

16:45 - 16:50

Closing Comments

16:50 - 17:50

CIO Edge Peer Networking Drinks

Read More

An opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day

Register your interest

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