Agenda
Tuesday, 10 November 2026
“Redesigning Operating Models & Workforce Readiness”
Please note that 1:1 meetings will be running throughout the day.
Registration & Check-In
Address from the Deputy Commissioner on Future of Workforce in Australia
Trevor Gauld - Deputy Commissioner at Job Skills Australia
Jobs and Skills Australia’s research indicates that Australia’s transition to generative AI presents a significant opportunity for productivity growth through enhanced skills, increased output and time savings. The discussion will challenge assumptions about adoption, highlighting the different ways workers’ roles may be affected through automation and augmentation.
This session will focus on implications for the labour market and skills, areas that are central to both the benefits and risks of generative AI. Managing the transition will require a commitment to lifelong learning as jobs are reshaped, while labour mobility will also play an important role in helping workers adapt to change. From an organisational perspective, job redesign and workforce development are key to supporting meaningful adoption.
Trevor Gauld is Deputy Commissioner at Jobs and Skills Australia (JSA), where he plays a key role in shaping national skills strategies to meet Australia’s current and future workforce needs. With deep expertise in workforce development, vocational education, and strategic policy, Trevor brings a strong commitment to building a future-ready, inclusive, and skilled economy.
Welcome to the 3rd Government Edge: "Redesigning Operating Models & Workforce Readiness"
Jim Berry - CEO & Founder at ADAPT
Every agency now has a Chief AI Officer, and in July the Prime Minister convened an Office of AI inside his own department.
The mandate is settled - June’s Government Edge proved it, and conviction was never the constraint. Workforce readiness is. It was that edition’s biggest barrier between pilot and operating model, and it has not moved: roles and skills built for predictable work do not hold for systems that reshape it. That gap is why near-universal adoption leaves only 6% of leaders reporting measurable gains.
In this opening address, ADAPT CEO Jim Berry sets the stakes for the day - why redesigning the operating model and building readiness over the next twelve months will decide which transformations deliver this decade, and why the credible frame is now capability built at the point of work, not tools bought at the top.
Get an Edge: Making the Most of Your Day
Shannon Barry - Senior Community Success Manager at ADAPT
What are the Top Performers Doing Differently?
Matt Boon - Senior Research Director at ADAPT
Agentic AI is moving into real workflows across the country, and the signal is starting to cut through the noise. Developing an AI strategy and roadmap is now the top agency goal, adopting and scaling AI the top initiative, and AI agents the number one investment priority at 73%.
But the value is landing unevenly. Matt Boon reflects on ADAPT’s research to show what separates the agencies turning adoption into measurable outcomes from those still running pilots - across attribution, capability and the operating model.
- What top performers do differently on attribution, metrics and the operating model
- Why only 16% redesign the work before scaling the tool, and what that costs the rest
- Why workforce readiness and governance, not the technology, are the barriers that bite
- How the best leaders move from baseline to decision, learning from peers who have done it
How to Lead in the Age of AI: Turning Adoption Into Impact Without Burning Out Your Team
Dr Amantha Imber - Organisational Psychologist and Workforce Futurist at Inventium.AI
Every leader got the same memo: go AI-first, lift productivity, do more with less.
So your team adopted the tools. Usage is up. And yet the needle on actual value has barely moved, while your best people are drowning in deeper work and a rising tide of AI slop.
This keynote is your permission slip to stop measuring success by how much AI your team is using, and start leading the shift that actually matters. Because high adoption was never the finish line. It’s where the real leadership work begins.
Dr Amantha Imber (organisational psychologist, founder of Inventium.ai, and 2025 AI Consultant of the Year) isn’t here to talk at you about technology. She’s here to talk about the human side of this shift: how your people’s brains are actually coping, where all that value is leaking away, and what leading well looks like in the age of AI.
Walk away with:
- A clear read on why high adoption so rarely turns into real value, and where to intervene
- Why the most powerful thing you can do is model the change, not sponsor it
- A new leadership conversation: managing your team’s energy, not just their time
- How to protect sustainable performance and spot brain fry before it tips into burnout
- The difference between an AI product strategy and an AI learning strategy, and why you need both
- How to reset what “good work” looks like when volume is no longer the measure
- Your team doesn’t need you to push harder on AI. They need you to lead differently.
Building Government for 2030: Scaling Trusted AI Through Workforce and Operating Model Transformation for the Quantum Era
Mark Sawade - Chief Information Officer at the ATO
Government agencies have moved beyond AI experimentation and are now focused on scaling trusted AI to improve productivity, enhance service delivery, and deliver measurable outcomes across the enterprise. As the APS prepares for 2030, agencies must modernise operating models, build workforce capability, strengthen digital resilience, and prepare for emerging technologies that will shape the next decade, including quantum computing.
In this joint keynote, IBM and Government Leaders will explore how agencies can build the organisational foundations required to scale trusted AI while unlocking workforce productivity and preparing for the future. The discussion will examine how leaders are redesigning operating models, empowering employees with AI, balancing innovation with governance, navigating build-versus-buy decisions, and strengthening sovereign digital capabilities to enhance trust, resilience and long-term value.
Attendees will gain practical insights from real-world government experiences, learning how leading agencies are increasing productivity, transforming the way work is done, and building the capabilities needed to harness AI at scale while preparing their organisations for the technological opportunities and challenges of tomorrow.
Morning Break
Refreshments, snacks & connections
CAIO Panel Discussion: Answering the Workforce Readiness Question
Margaret Tregurtha - Director General at IP Australia Simon Cooper - A/g Chief Data and AI Officer - First Assistant Secretary at Department of Home Affairs Peter Hind - Principal Research Analyst
APS leaders debate what must change - in workflows, workforce and governance - to move agencies from isolated AI pilots to adoption that scales and sticks.
- Moving from pilots to systematic scale - what has to change structurally
- Redesigning workflows and the human-agent balance without losing workforce trust
- Carrying the whole workforce through the shift, not just early adopters
- Centralised or decentralised - where should AI innovation actually sit
- Governing AI to scale safely and sustainably as adoption spreads
Accountable AI at Scale in the APS: Human-Led, AI-Operated
Alex Mosher - Group Vice President, Security & Risk at ServiceNow
In government, you don’t get to move fast and fix things later. Every AI-enabled decision can become a public decision.
The challenge is no longer proving AI works. It’s operationalising it at scale across agencies, while maintaining a defensible record of who decided what, how and why.
As AI moves from pilots at the edges into core service delivery (processing cases, applying policy and coordinating across agency boundaries) sovereignty, security and accountability shift from policy principles to operational requirements.
Hear best-practice insights on how to:
- Maintain the auditability and traceability expected across the APS.
- Establish a unified control layer across models, agents, and automated actions.
- Keep people accountable for the decisions that matter, while enabling AI to operate at scale.
AI for Australia: Building Trusted, Sovereign AI Infrastructure for Government Outcomes
Thought Leader at Dell Technologies
Artificial Intelligence is no longer confined to pilot programs - it is becoming a core pillar of modern digital infrastructure and a catalyst for secure, scalable public sector transformation. In this insightful session, we’ll explore how government agencies across Australia can harness trusted, sovereign AI to deliver better outcomes, strengthen resilience, and scale innovation with confidence.
Join us to gain a deeper understanding of:
- Evolving AI Landscape: From Experimentation to Infrastructure
- Systemic Barriers: Data, Skills, Interoperability and Governance
- Sovereign AI, Trust and Responsible Adoption
- Enablers for Scalable, Secure and Cost-Predictable Impact
Whether you’re shaping policy, managing infrastructure, or leading digital transformation, this session offers practical insights into how trusted AI infrastructure can help unlock Australia’s next wave of public sector innovation.
ADAPT Executive Insight Roundtables - Share with Confidence Under the Chatham House Rule
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
The GovAI Mandate in Practice: Maximise Value while Minimising Risk and Complexity
A boardroom session moderated Ryan Van Leent, Vice President at SAP Global Public Services and Dan Getliffe, Vice President and Head of Stategic Customer Program, ANZ & Korea with an ADAPT Analyst.
The updated GovAI policy sets clearer expectations for strategy, accountability, capability, use-case governance and impact assessment. But as the mandate accelerates, so too does the complexity of turning policy into practical action. For many agencies, the challenge is no longer whether to adopt AI, but where to start, how to scale, and how to demonstrate value responsibly.
Join your peers and SAP experts to debate under the Chatham House Rule:
- The practical path from AI intent to governed adoption
- Identifying high-value starting points and building the foundations to scale
- Improving productivity and service delivery without compromising public trust, security or accountability.
From GovAI to Connected Services: Scaling Individual and Team Productivity for Australian Government
A boardroom session moderated by an ADAPT Analyst with Atlassian and your peers
Our goal is to bring together public-sector leaders to identify practical, low-risk ways to use governed AI to improve individual and team productivity, modernise around existing systems, and connect services for better outcomes across regulated organisations. We’ll explore how Atlassian Service Collection can support this through shared knowledge, connected workflows and collaboration across service teams. Upon conclusion, attendees will be able to:
- Translate AI policy into trusted action that helps individuals and teams work more effectively, with human oversight, approved knowledge and auditable service workflows.
- Identify small, measurable modernisation experiments that reduce repetitive tasks and team handoffs, delivering value without requiring a big-bang replacement of legacy systems.
- Connect IT, HR, Finance, Procurement, Security and Facilities through shared service patterns, AI-supported knowledge sharing and a common operating model to improve team productivity and service delivery.
- Leave with a clear 90-day opportunity, success measure and executive stakeholders needed to move from discussion to action—measuring not only individual time savings, but improvements in team performance and service outcomes.
Constraint is the Plan: What Government Must Own, Modernise and Source to Innovate at Pace.
A boardroom session moderated by Peter Soulsby, Director of Cyber Security & Government and Andrew Weir, Federal Manger at Brennan with ADAPT Analyst and your peers
Government technology leaders are charged with modernising ageing environments, embracing AI (cautiously), strengthening cyber resilience and maintaining sovereign control. All fair, if budgets and internal capability were growing to match. They’re not. The need to innovate is clear. But how do you decide what moves first?
In this peer-led roundtable, we’ll debate how agencies decide which capabilities they need to own, what they can safely source, and where constraint can create sharper priorities rather than slower progress.
We’ll explore sovereignty, data residency, government security frameworks, Zero Trust, AI readiness, and the calls that keep innovation moving without compromising control, resilience or public trust.
The AI-ready Public Sector is here: Building Government’s Operating Environment for AI at Scale
A boardroom session moderated by an ADAPT Analyst Shane Boulden, Principal Solution Architect at Red Hat
Australian government agencies are rapidly moving past isolated experimentation to address a critical challenge: operationalising AI safely within complex, highly regulated environments. Scaling AI demands more than robust infrastructure; it requires cultivating “AI change agents” across non-technical domains, to drive practical adoption while navigating legacy systems and hybrid estates.
This executive roundtable will explore how technology leaders can construct an open, automated, and adaptable environment for AI. We will examine strategies for deploying models consistently across sovereign hybrid clouds, integrating agentic workflows and “Business as Code” practices into existing architectures, and structuring clear capability maturity pathways for agency teams.
The goal is to move beyond disconnected pilots and establish the resilient platform, operating model, and human enablement required to make AI a secure, scalable part of government operations.
Peer Networking Seated Lunch
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
Sovereign by Design: Rebuilding Government’s Digital Core for the AI Era
A boardroom session moderated by an ADAPT Analyst and your peers
As government moves into the AI era, modernisation is no longer just about replacing legacy technology or moving workloads to the cloud. Agencies need a digital core that is sovereign, simpler to operate and ready for what comes next. This roundtable explores how government technology leaders are reducing complexity and dependency, modernising critical systems faster, and building the trusted foundations needed to safely take advantage of AI and emerging technologies.
We’ll debate:
- What does digital sovereignty really mean beyond data residency?
- How can agencies reduce legacy complexity and reliance on fragmented technology stacks?
- Can government move from multi-year transformation programs to faster, lower-risk modernisation?
- What foundations need to be in place now for AI-enabled government services?
Resilient by Design: Building Sovereign, Secure Government
Services in the Age of AI
A boardroom session moderated by Maka Kama, Associate Partner and Emerging Technology Leader, Uvance Wayfinders, Consulting by Fujitsu and Andrew Hartnett, Head of Government and Healthcare at Fujitsu and ADAPT Analyst with Fujitsu and your peers
Government agencies are under growing pressure to move Agentic AI beyond proof-of-concepts and into everyday operations. The opportunity is significant: AI agents can support better decisions, automate complex workflows, and enable more responsive services. Yet safe adoption depends on strong governance, privacy, security, accountability, and human oversight.
This executive roundtable will bring together senior Federal and ACT government leaders to examine what it takes to move from Authority to Operate to trusted delivery at scale.
The discussion will explore:
- What evidence, controls and governance are needed to secure Authority to Operate for Agentic AI
- How Privacy Impact Assessments should address autonomy, data use, security, bias, transparency and accountability
- Where humans must remain in the loop when agents recommend, trigger or undertake actions
- Which organisational capabilities, workforce skills and data foundations are required to scale responsibly
The session will focus on practical approaches that help agencies balance innovation with sovereignty, compliance and public trust.
Fighting AI with AI: The Future of Cyber Defence
A boardroom session moderated by an ADAPT Analyst with Microsoft and your peers
Attackers are already using AI to move faster, evade detection, and increase the scale of their operations. The question is no longer whether organisations should use AI in security, but how quickly they can adopt it. This roundtable will explore how AI is augmenting security teams across threat detection, security operations, and software development, enabling defenders to stay ahead in an increasingly AI-driven threat landscape.
When Government Data Goes Dark: Can Your Agency Keep Operating?
A boardroom session moderated by an ADAPT Analyst with Hitachi and your peers
Building a cyber-resilient data foundation for essential services, sovereign AI and mission continuity. Government agencies are modernising critical services and preparing for AI while operating under constant cyber threat. But when critical data is encrypted, corrupted or unavailable, backups alone are not enough.
Can essential services continue? Can trusted data be recovered quickly? Does the agency know what must come back first?
This private roundtable will explore how government leaders can strengthen resilience across the entire data pathway - protecting critical information, modernising legacy infrastructure and recovering essential services at speed.
Discussion Points Include:
- Do you know what your “minimum viable agency” looks like, and what must come back first?
- Are your recovery environments genuinely isolated, immutable and tested?
- Could you keep operating if the production environment had to be preserved for forensics?
- How can legacy infrastructure be modernised without increasing risk?
Afternoon Break: Refreshments + Snacks
Lead, Deliver, Retain: Building the Digital-Age Leadership the APS Workforce Needs
Mike Moroney - Executive Director at Defence AI Centre
Workshop: Feedback Loops from a Regulated Giant
Desmond Seeley - Data and AI Leader at Commonwealth Bank of Australia
Delegates leave with a method for reshaping work types and adopting AI tooling safely inside a regulated environment, proven at one of Australia’s largest banks.
Three take-aways:
- Sort work into grunt, task and thinking - then redesign roles around it
- Manage the workforce shift when AI thins the entry-level rungs people used to climb
- Let teams adopt AI dev platforms safely inside strict governance, using golden paths
Desmond Seeley leads AI and Engineering at the Commonwealth Bank, directing the AI and engineering transformation of its Finance Services division and leading more than 100 engineers across Australia and India. Over six years at CBA he has moved through strategy and delivery transformation, treasury and regulatory reporting technology, and now AI and engineering, building the internal developer platform behind the bank’s “guardrails not gates” approach - embedding compliance into the toolchain so teams ship faster inside a heavily regulated environment. His workshop applies cybernetic methods, reinforcing feedback loops for continuous improvement, to how large and accountable organisations reshape work and adopt AI tooling safely.