Beyond Tools: Redesigning Operating Models & Workforce Readiness

Chris Crozier was appointed Chief Information Officer (CIO) on 1 August 2023, leading the Defence Digital Group (DDG).

Prior to joining Defence, Chris Crozier was the Group CIO for Orica International, the world’s largest manufacturer and supplier of explosives for mining and civil construction. As the Group CIO, Chris Crozier was accountable for global digital technology strategies and operations across a footprint of the organisation spanning 120 countries, covering business (IT), customer (internet of things), and manufacturing (operational technology) systems, including the governance of Orica’s digital ecosystems, architecture, data and cyber posture.

Prior to this, Chris Crozier held executive roles within Orica as Vice President of Australia-Pacific region, Chief Digital Officer and Global Vice President Supply Chain, and BHP as Global CIO and Global Chief Procurement Officer.

As a 35 year veteran of the mining and resources sector, having commenced his professional life with Rio Tinto as a Research Engineer, Chris Crozier has experienced the highs and lows of the commodity cycle. He has worked in Asia for more than 25 years, residing in Singapore for 18 years.

Charles McHardie leads the largest technology group in the Australian government. Charles oversees the technical and digital infrastructure that delivers government services and support to millions of Australians.

In his role as CIDO Charles is responsible for driving digital and technology transformation within Services Australia and delivering whole-of-government transformation programs. He oversees significant investment in programs for Centrelink, Medicare, Child Support and myGov, and has led the delivery of major transformation programs such as Enhanced myGov. Charles led the delivery of technology and business solutions that positioned the Australian government to be able to respond rapidly to the global pandemic.

I have over 24 years’ experience across the Australian Federal Government sector, having fulfilled a number of senior leadership roles in the Australian Bureau of Statistics, ComSuper, Department of Immigration and Border Protection, the Department of Education and Training, Department of Education, Skills and Employment, and the Department of Agriculture, Fisheries and Forestry.

Lucy leads the Strategy, Planning and Performance Division which focuses on providing whole-of-government strategic leadership to the development and implementation of digital policies, the Australian Government Architecture, and the Data and Digital Government Strategy.

Lucy oversees the management of the government’s digital investment pipeline to ensure an integrated and coordinated approach to government’s investment in digital and ICT. A key priority for Lucy is driving the achievement of the Australian Government’s vision to implement world class digital capabilities to deliver outstanding outcomes for all.

Lucy also manages the Digital Transformation Agency’s development of policies, governance models, and assurance frameworks for the implementation and use of Generative Artificial Intelligence technologies across the Australian Public Service.

Prior to joining the Digital Transformation Agency, Lucy held senior executive roles at the Department of the Prime Minister and Cabinet and the Australian Public Service Commission where she led several transformation programs. Lucy has experience across a range of sectors including Australian federal and state governments, the private sector and the UK civil service.