Digital Transformation
Expert Presentations
Sami Yalavac – Inside Bupa’s Digital Transformation
Feb 7, 2019 | 2 minSami Yalavac is the Chief Information Officer at Bupa Australia and New Zealand, where he successfully transformed the IT department through business and digital transformation as well as culture change.
When presenting at ADAPT’s Digital Edge, Yalavac challenged digital leaders to have a mindset focused on optimising customer experience and driving growth rather than just providing services. He cautioned against being too busy competing with other departments when the real competition is outside the organisation.
He said that the IT Department needs to understand the purpose of the company and the problems they are trying to…