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Paul Shetler: “Transformation” is Not a Goal. Get On with Delivering Brilliant Customer Services
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Digital Transformation Expert Presentations

Paul Shetler: “Transformation” is Not a Goal. Get On with Delivering Brilliant Customer Services

Jul 28, 2020 | 31 min

What you need to know:

  • To deliver value to your customers, you need to create ease of access to your services
  • Speedy delivery and testing are more productive than design contemplation
  • Centralise your strategy platform into a single department
  • Don’t focus on cultural change. Focus on optimising funding, governance, procurement and IT.

Paul Shetler has delivered some of the world’s largest IT integration programs and organisational change programs. He was Chief Digital Officer for the Australian Government’s Digital Transformation Agency and is now Partner at AccelerateHQ.

Shetler challenged Australia’s top leaders at Digital Edge to not be so…

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