Overcoming digital stress in an ‘always-on’ world: Strategies to support customers through uncertain times
Justina Uy Content Producer at ADAPT Moderator
Matt Boon Director of Strategic Research at ADAPT Guest
Natalie Fair Director of Client Services at PagerDuty APJ
Kiran Narayan National General Manager, Technology Solutions at ISS Facility Services A/NZ
ADAPT, in partnership with PagerDuty, conducted a Digital Executive Workshop to debate the most effective ways to achieve digital service resiliency and become the “always-on” enterprise for the “always-home” customer. The scene was set as Matt Boon shared how COVID-19 has seen online become the new normal, and we expect the number of Australian shoppers to surpass the pre-COVID prediction 20 million by the end of 2020. This poses a significant opportunity for organisations, but also enormous digital stress, as this increased online customer base also brings an increased expectation in the experiences and services that come with e-commerce and online customer service.
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Along with exclusive local insights presented by our CEO Jim Berry and Director of Strategic Research Matt Boon. Research & Advisory clients can also access community content, use cases, local fact-based research and insights on-demand.
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