Overcoming digital stress in an ‘always-on’ world: Strategies to support customers through uncertain times
Tomas Varsavsky Chief Technology & Data Officer at REA Group
Matt Boon Director of Strategic Research at ADAPT Guest
David Ridge Senior Solutions Consultant at PagerDuty
Justina Uy Content Producer at ADAPT
ADAPT, in partnership with PagerDuty, conducted a Digital Executive Workshop to debate the most effective ways to achieve digital service resiliency and become the “always-on” enterprise for the “always-home” customer.
The scene was set as Matt Boon shared how COVID-19 has seen online become the new normal, and we expect the number of Australian shoppers to surpass the pre-COVID prediction 20 million by the end of 2020.
ADAPT Research & Advisory clients can access this exclusive content
Along with exclusive local insights presented by our CEO Jim Berry and Director of Strategic Research Matt Boon. Research & Advisory clients can also access community content, use cases, local fact-based research and insights on-demand.
Book a live demo and analysts discovery session.
Start your journey.