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Overcoming digital stress in an ‘always-on’ world: Strategies to support customers through uncertain times


ADAPT, in partnership with PagerDuty, conducted a Digital Executive Workshop to debate the most effective ways to achieve digital service resiliency and become the “always-on” enterprise for the “always-home” customer. The scene was set as Matt Boon shared how COVID-19 has seen online become the new normal, and we expect the number of Australian shoppers to surpass the pre-COVID prediction 20 million by the end of 2020. This poses a significant opportunity for organisations, but also enormous digital stress, as this increased online customer base also brings an increased expectation in the experiences and services that come with e-commerce and online customer service.

ADAPT Research & Advisory clients can access this exclusive content

Along with exclusive local insights presented by our CEO Jim Berry and Director of Strategic Research Matt Boon. Research & Advisory clients can also access community content, use cases, local fact-based research and insights on-demand.

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