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Luke Sayers: Fireside Chat: Championing Systemic Change to Remodel Employee and Customer Experiences
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Strategic Business Initiatives Expert Presentations

Luke Sayers: Fireside Chat: Championing Systemic Change to Remodel Employee and Customer Experiences

Mar 8, 2019 | 2 min

What you need to know:

  • Your brand is how your culture and people represent you each and every day. To be relevant in 100 years’ time, you need to be a progressive, new world brand.
  • Australia struggles with the quality of our data and its integrity to make effective decisions
  • CIOs partner best with CEOs and CDOs when they can simply translate technical concepts for their peers
  • Employees must place upward pressure to mobilise digital change

As Australian CEO of the second largest professional services firm PwC, Sayers discussed executing his vision of achieving true customer centricity with…

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