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Gerard Florian: New Ways of Working: Scaled Agile and How to Help Elephants Dance
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Digital Transformation Expert Presentations

Gerard Florian: New Ways of Working: Scaled Agile and How to Help Elephants Dance

Mar 8, 2019 | 2 min

What you need to know:

  • Stop thinking about projects. Move to a service mindset.
  • Understand customers’ perception and experience of your organisation over time
  • NPS surveys cannot achieve this, effective customer journey mapping needs real-time ongoing feedback
  • Adjust your business operations off the back of this information

 

As Group Executive responsible for technology strategy and operations at ANZ, Florian shared practical advice to technology leaders on leading blended teams of technologists.

Florian advised that technology leaders have a deep understanding of the customer’s perception of your brand through segmentation, personas, and customer…

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